I don't like leaving bad reviews, so I first emailed Tartufo about my poor experience to give them a chance to address it. But they didn't bother to reply, so I hope this review helps someone avoid a bad experience. If you read the positive reviews on Google, I can now see that so many of them are fake.
I was at Tartufo May 2026, to host a college graduation dinner for 20 people. I made the reservation a year in advance, as Tartufo was recommended on a Facebook group for parents whose kids attend this university. My experience with the staff and servers that night at Tartufo was inattentive, unprofessional, and fell well below the level of service any guest would expect.
I had asked Tartufo months ahead of time if I could bring a cake for dessert and the woman answering the phone said I could and would be charged to slice it, which was fine. When I arrived early at the restaurant for the reservation. I went to the second floor where our tables were and was looked at blankly by staff--no greeting. I approached the woman who was later the server in charge of our two tables, Alexia (her name was printed on our receipt at the end of the night). I approached, greeted her, and asked if I could place the cake somewhere the graduates could see it. She simply said, "no" with no alternative solution offered other than putting the cake on the table where we'd be dining. I told her that wouldn't work as there would be no room on the table while dinner was served and we would figure it out later.
Throughout the evening beverage service was virtually nonexistent. During the course of dinner, the servers did not ask guests if they wanted even a first drink--guests had to try to flag down a server to get a soda, iced tea or alcoholic drink. I had one glass of wine that night and wanted another, but staff weren't checking in on guests at all. This continued throughout the night with guests having empty glasses. Water glasses were often left empty and not refilled. As the host of a large celebration dinner, it was embarrassing to have guests repeatedly searching for staff to obtain basic beverage service.
At one point, an appetizer, tuna tartar, was brought to the table. We told the server no one ordered it. Despite this, the server left this appetizer on the table, and we were charged, and paid, for something no one ordered.
When the cake was served, servers did not ask any guests if they wanted coffee or tea. One guest approached a server for coffee, and it took a very long time for the coffee to arrive; we thought it had been forgotten. I asked Alexia if staff offered coffee/tea to everyone, and she said that if they ask for it then they would serve it. I consider this approach very poor customer service.
Alexia was not pleasant at all during the night and answered any question curtly and flatly. As the night progressed, the staff increasingly made the diners feel that we were not welcome at the restaurant. The dining experience was embarrassing and very disappointing and I would not recommend this restaurant at all. Their staff needs training on what customer service is. read more