I am so happy with this company! My technician was Mike. He was calm, friendly, and I did not feel…read morerushed when talking to him. If you're in SF they will pickup and deliver for free, which is amazing! He diagnosed over the phone, got the battery in, then picked up fixed and delivered back same day. He also cleaned out the dust. He also showed me the battery settings and info and told me how to use the battery to keep it long lasting. For any women reading this, I felt safe letting him in my apt. No wierd vibes.

Thought i destroyed my computer when i was a dummy and spilled some liquid on it. Panic as i were,…read morei found TechinSF and gave them a call. Seeing a company rated 5 stars is rare but then after the service the Micheal gave to my computer at a great pice, he was able to clean everything and run everything back to almost when my computer was new. Very straight forward and assuring on getting my computer fixed and up and running. Highly recomend them and i know if anything else happens to my computer im hitting TechinSF first. They really rep earning those 5 stars.

Really strange interactions...simply asking questions for clarity when I was about to visit (since…read moreI already did a failed/partial repair only elsewhere and now I want to make sure) made them not want to help me anymore and got several hang ups to the face. Pretty confusing just human to human. I'm sure they're probably great at what they do, but they don't want to offer much clarity or consideration to customers. Honestly feel hurt as a human. for what reason?? I haven't been met with this kind of treatment before as a potential customer. Pretty disappointed and feel like crying. I needed his help and he wasn't into it. What a way to run things!

I've been a repeat customer of this repair shop, and with good reason. There are very few shops in…read morethe city that do PC repair like this shop - most repair phones or Macs. The prices are very fair and the work is done fast and well - I came in with the parts and they had it done in an hour.

Extremely responsive and very helpful in navigating me from windows 10 to windows 11…read moreMitch is now on my speed dial for IT support

Mitch was unable to provide the hardware repair I needed but he did refer me to someone who could…read morehelp.

I run a design agency in SOMA, San Francisco. There's no question that my company would not run as…read morewell as it does if it weren't for 24HourTek. I interviewed a number of tech-support companies and 24HourTek was, and still is, the only one I'm comfortable with. They do great work for us so that we can do great work for our clients. They take care of any tech issue we have; more than I had anticipated. They've rebuilt our server, wired the entire office, set up a new employees' workstations, created and manage an inventory of every machine and software license we have, set up everyone's machine to print correctly, put all our equipment in a server rack... the list goes on and on. They'll answer any question related to tech, even if it's really small, like "why are these keyboard shortcuts not working in Adobe Illustrator anymore". Time is our most valuable commodity and 24HourTek gets that. They work around my designers' schedules because they understand that we're doing billable work for our clients. They allow me and my team focus on what we do best; design, serve our clients, develop our team, and get new business. My company is an approved vendor of some Fortune 100 companies, including one of the biggest banks in the country, so we have very strict information-security requirements. I need a vendor that has the same stringent security policies and expectations of professionalism that I have. 24HourTek is the only company I interviewed that took it as seriously as I do.

We highly recommend 24HourTek. Their professionalism, responsiveness, and positive energy have been…read morea breath of fresh air for our team at SNAC. After ending a difficult partnership with our previous IT provider, 24HourTek immediately restored our confidence. Their team communicates clearly, resolves issues quickly, and consistently goes above and beyond to keep our systems running smoothly. It is rare to find a partner that combines technical expertise with such genuine customer care, and 24HourTek delivers on both. We are grateful to have them as our new IT team and look forward to a long relationship built on trust and reliability.

Great food, great guy . Stayed open later to make sure the food was nice and fresh for me…read more Definitely recommendè

Very poor service. Cannot stick to deadlines, overpromises underdelivers, tacks on extra costs when…read moreyou try to pick your device back up, didn't fully fix the issues he purported to.

I would love to hear from this company - I have tried all of their phone numbers, emails, twitter -…read moreand no response at all so far. Please get in touch about mutual client where you setup their network and have all the keys. Their toll-free number is disconnected and Google Street View shows an empty office? I hope this doesn't mean they have abandoned their customers who have installed/managed equipment.

Highly responsive and knowledgeable company. They have provided a wide variety of IT services for…read moreus, helping install wireless networks, perform site surveys, and provide expert IT consulting. Highly ethical, accurate billing, and trustworthy.

Above and beyond incredible service. Luis is old school, he looks out for you and has your best…read moreinterests at heart. I went to Luis for screen repair bc my laptop fell onto the floor on the side and the screen cracked, and blacked out with dead pixels on the screen. Luis repaired it for me so fast with incredible turnaround time within days. List of why Luis goes above and beyond: 1. Cared about saving me money whenever possible and was very transparent about prices, talked me through details and options for replacement screens and gave pros and cons of each while comparing prices. He sent screenshots of prices and receipts as well as FedEx tracking. (As an aside, I mentioned I might Lyft to his place to send the laptop and he said 'don't do that, so expensive, take MUNI and save money!') 2. After receiving my laptop, he also saw my right speaker had bad sound (I've been meaning to get this fixed for a while and have been putting it off) and offered to fix it himself. He was going to do it for an additional $50 then later just charged me $25 bc the speaker he found wasn't "perfect" according to him but to me it sounds great haha. This saved me so much instead of going to Apple without warranty which would have been at least $200 bc from what I read, they usually insist on replacing the entire "top case" and not just single speakers. Wow, thanks Luis! 3. I am badly organized and don't maintain my storage well; when I went to pickup he gave me many tips on what to fix and how to free up more storage, then organized my desktop for me in front of me. Thanks Luis! His communication is also top notch, very fast response times, very detailed texts. He's absolutely fantastic. You are in good hands if you go to him.

Hate to write a negative review and truly confused by all the positive reviews. Luis was generally…read morekind but quick to anger, which was weird for me to have to manage/not walk on eggshells with him as part of his temperament and EXTREMELY FORGETFUL. He locked himself out immediately when I first met up with him with the keys on the bench we sat on inside and would repeat tons of information we already discussed and agreed on such as meeting time etc. His anger around why I wouldn't share my password felt unnecessary and seemed like he took it personally. These were already red flags and made me hesitate, but how he presented my problem felt like I needed help fast (water damage). This is all fine and I'm not judging him as a person (actually feel compassionate towards it), but these behaviors and unprofessionalism/difficulty working with him when I'm paying him and entrusting my $2.4k laptop to him is not something I should need to manage. He works out of his home as a solopreneur. His general navigation with the laptop when I went to get it was a strange mix similar to watching a somewhat computer illiterate elderly person navigate and be confused about how the external monitor/keyboard/etc connected and still worked/didnt work but have brief more clear glimpses/capabilities in repair in some cases and was insistent on driving/being the navigator slowly when I was simply trying to navigate so we could save his time. He was kind in trying to work with me since I did not want to share my password but again, it was somewhat tense due to this and I don't know how forgetful/careful he was during the work he actually did. This level of work needs a sort of clarity of mind and it did feel like I was working with an elderly person who wasn't clear all the time. Unfortunately he did the exact sort of cleaning method that permanently damaged my laptop further beyond repair (ultrasonic cleaning) and removes evidence of where the actual damaged parts are. He did not mention that this would potentially damage it further and also remove the possibility of fixing the board or I would not have agreed. This is an outdated technique and other shops said this did irreparable damage that made fixing the logic board impossible (they looked for a good 3 hrs). Luis actually convinced me that the logic board could not be repaired either way and the whole thing would need to be replaced if any part stopped working, so he lied about this directly. In fact he repeatedly emphasized that no one does any board repairs (completely made up fact) and cleaning was the only way to try else board replacement. He also did not test if my screen was damaged when this is a standard test at other shops and made it seem like it was not possible. The service basically rushed me to quickly get it more damaged. Luis called it a successful repair because the laptop still turned on and could be used with an external monitor (which was how it was before I sent it to him). That's not a success to me. I trusted his judgement and what he was sharing out of goodwill and regret it. Unfortunately I paid in cash and he would not refund me a single cent. Please do your due diligence of researching everything he says and probably/definitely go elsewhere. I am a v clear headed person unlike him, so he also remembers incorrectly (for example I did end up using icloud sync and he cant remember this, which is a random detail he mentioned for no reason). And I know for sure he mentioned that even Apple does not do microsoldering, to imply that no one does and on n on about this and how it doesn't work well. I paid $225 (which I had to bargain down from 250 because again to me my laptop still doesnt work) and had to get my logic board replaced elsewhere for $950 when it could've been a much cheaper fix. The other shops were surprised at how amateur the work was with sophisticated ai generated reports detailing the work. whatever rate of success he mentioned should not mean it actually makes things worse. pictures beforehand dont undo the damage of removing microcomponents washed away. There was no threat from my end, I just stated I would be sharing my real review (that I felt inclined to write even without any final hiccups) and this was after a lot of back and forth trying to reach any middle-ground with 0 offer to refund even a single cent, so what he replied with is completely inaccurate- he would have certainly not refunded me under any circumstances, not just cuz I mentioned a review ofc. Here it is, and I think I am a very fair reviewer. A discerning person can tell his reply only has deflection. Again, I am not judging him as a person but as a business owner I'm paying to be professional and dependable and accountable. That failed. Gaps are addressed by being accountable to damage you've done, not any other way. Accountability here is a refund and apology for the costly oversights. Do not work with this immature and forgetful person full of excuses.

For anyone looking to upgrade their tech - I had an incredible experience with Love Haight computer…read moreabout two weeks ago. I came in with a virus-riddled 10+ year old MacBook Air and Azam provided excellent service and upgraded me to a refurbished MacBook Pro in pristine condition. He took care of transferring all of my personal files and data securely. The experience was highly affordable, the prices were fair, and all of my questions were answered. I know I can always return for further support, which is so reassuring. 100% recommend. As a nonprofit professional always looking to support my community, it is reassuring that places like Love Haight exist. This establishment cares about the community, offers person-to-person support, and supports people without a big budget (like me!) in upgrading their tech and working towards their missions. Beyond grateful!

Great experience! I don't even live in SF anymore, but will only get my computers here. Azam worked…read morewith me to find a great Macbook Pro at a great price. Thank you for your help and awesome service!! It feels great to get a refurbished laptop instead of buying something brand new.