Absolutely horrendous!! Stay away on New Years, or perhaps forever. They spilled a drink on my nice jacket that is very rare & valuable. Not only should they fix my jacket , but they should also refund me for the meal! I am not happy with this place & how they didn't even take any accountability or do anything about it for me. They didn't offer help or an apology to me. Absolutely horrible restaurant experience here on New Years. Betula's service is an absolute frickin joke. The food was subpar too. Like, I could've gone literally ANYWHERE ELSE for New Years to celebrate, and it would have been 1 million times better. The lobster and the steak both tasted like SH*T, and the texture was horrible. So dry & stale & cooked wrong. Who can swallow a dry dry piece of meat that was supposed to be medium rare, but somehow it literally was the driest piece of filet I have ever eaten in my entire life. They must use the absolute cheapest and most garbage ingredients that they save money on somehow because I can't imagine any other way that the food quality could've been so below average that it was actually the worst thing I've eaten in a very long time. How can every single thing be so bad in 1 night like extremely extremely unprofessional on their part. If I spilled a drink on an employee's winter coat that is worth lots & lots of money, then how would they feel is someone just ruined my extremely rare & expensive jacket. Why do they think it's ok that they caused so much damage to my outfit as a guest of the restaurant dining in, but chose to do absolutely nothing about it. The clothes cost a lot more than the dinner, and they really ruined my nicest jacket to the point that there's no fixing it now unfortunately. I am very upset and saddened by this, and also disappointed and let down and shocked at how bad Betula could possible even be. It's almost like there is no professionalism whatsoever. I literally saw a guy who was carrying out food having his belt undone and halfway open like hanging out as he's serving plates out to people. The dude's pants were unzipped half way!
I sh*t you not, this place let me down in more ways than I could have ever imagined or expected. As I said, worst restaurant experience of my whole entire life. I am very unsatisfied with this place and frankly, hope to never ever return to Betula again. It was absolutely horrid. The lady who brought out a mocktail for someone in my party sitting next to me was not paying attention to dropping off the beverage she had on her tray that she was not careful with. This now ruined my brand new very fragile cashmere coat that should not come in contact with any liquids. They didn't help clean it or do anything about the wet mess she left on me for New Years. I honestly just started sharing even 1% mentioning on this review what is wrong with this restaurant. I could go on for days... They really messed up tonight and caused thousands of dollars worth of damages ruining multiple very very expensive articles of clothing. How am I going to fix her mess that she made on New Years night? The drink she dropped and exploaded all over multiple people in my party including myself, then that's called not being careful and actually messing up at her job very badly. That is beyond unprofessional. It is unheard of and so offensive to me in my life that she would spill on my best jacket I own and not even help or say sorry to me or do anything about it to make it better, or to at least try to make it feel better or help a little bit in any way. I had to get up and use napkins to clean the sticky liquid spilled all over my coat, and it's still not able to come off. They really dropped the ball big time tonight , and I will be making further reviews and complaints because they just collected their money from my party and acted like nothing happened. That's ridiculous. My coat cost more than that entire dinner, and they didn't care that they ruined my jacket with permanent stains & messing up the fabrics extremely inappropriately by literally exploding a whole sticky passion fruit mocktail drink all over my body and causing me to feel soaking wet on my body and in my seat for the entire duration of the rest of my New Years dinner. I need a refund!!! They F'd up everything, literally, and then tried to act like they're doing good work and have a good quality of service and customer satisfaction. Yeah right, this place is worse than McDonalds !!!
They brought us out the completely wrong food in each of our dishes every time. How is that possible for a place that thinks it's a nice fancy restaurant that's supposed to be good? The food tasted like SH!T! I repeat: The food tasted like SH*T . Trust me, they screwed up every dish! read more