This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.

Fast forward a few years and I'm back at Walmart looking at frames. I knew exactly which section to…read morego to to find plastic frames with nose pads. They still have a great selection for frames in general and have great prices on frames, especially if you have good coverage. Brenda helped me find the right frames that fit my prescription. She did try to talk me into getting contact lenses, but I said no without hesitation. Ultimately, I ended up canceling the order because I wasn't 100% in love with the frames, so I reached out to them to cancel/refund the order.

I had previously given Westminster Walmart Optical a 5-star rating. Today I cannot. I am very…read moredisappointed that they decline to make the accommodation of wearing a mask for a customer who is very immunosuppressed for whom the vaccine did not work. I can appreciate that they do not have to anymore, but I think as staff who are definitely working within less than 6 feet of another person's face, they could offer to when the person explains their medical condition. VERY disappointed. I really liked the Doctor there which is why I came back. Just so sad. What a total lack of compassion.

This is actually an eye-glass store and the so-called doctor is not professional at all.read more

I prefer small family owned businesses like this one. Only had one visit but liked the experienceread more

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.

Friendly and caring staff. Don't overthink, just it takes a few minutes…read more I have a foreign name and seeing the staff try to pronounce it correctly. It's nice to see it once in a while from people.

Super rude front desk staff. The lady by the name Myrah was extremely unprofessional and rude. It…read morealmost felt like she didn't want to be there and taking it out on customers is absolutely unacceptable. After reading all the negative comments about this location, we wanted to give this place the benefit of a doubt and try it out. The customer service was a disappointment. We won't be coming back to this location. I hope the management takes these complaints seriously.

I feel that was very well taken care of in this office. Receptionist doctor, and all were very…read morehelpful and they had a good selection glasses etc I would recommend them

I've been coming here for a couple years and the doctors years are always really nice. I've been to…read moreother places where it seemed like the prescription wasn't as accurate as I hoped it would be. After coming here, I felt like my prescription was sharper and more accurate.

Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many…read moretimes they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again.

just now NEW…read more It takes a lot for a client of 3 years to leave a 1 star review. But we felt like Dr.Meera Sutaria was unprofessional, and not empathetic to the situation. Her employee got our order wrong...and as a result it took a month and a half to arrive. Instead of offering excellent customer service and overnighting us a few sample pairs of contacts to hold us over....she made us drive over an hour to pick them up (and we had to beg her to do that). She blamed 'supply chain issues' but when we asked for a tracking # or a screen shot of the order she said non were available. I really hate leaving 1 star reviews but as a person that runs small businesses as well, I think customers should know up front who they are dealing with. This business does not care about you as a customer, and will not make things right should they go wrong. They will blame everyone else, and make excuses. Take your hard earned money to someone that will care about you.

The staff are incredibly rude and are more interested in chatting with each other than helping…read morecostumers. They just stare at you and are indifferent when you say hello.

Not open during their stated hours ! I guess they didn't show up for work today . Waited for over…read morean hour and nothing

I had an easy and great experience. I haven't been to Visionworks before and wanted to get lenses…read morefor custom frames I have. I also haven't had an eye examine in 3 years. It went super smooth. I can't wait to get my glasses. Shoutout to Kay and the doctors!

Went here on Friday to get an eye exam and contact fitting. I ended up getting ringworm on my face…read morefrom the machines or something. Highly frustrating

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.