Never had a longer wait here than in any other well-run medical office. Dr.Reisner did my lens…read moreimplants in both eyes when I developed cataracts. He was reassuring and answered all of my questions. I got the implants months ago and haven't had the slightest problems. Billing was straightforward with my insurance covering the basic costs, and the "extras" being out-of-pocket. No surprises, no unexpected fees. Staff is always polite and takes care of scheduling and other transactions promptly. Reading some of these other reviews, I wonder if there are two alternate dimensions and I'm in the one where The Eye Center is a good shop. I'd send anyone I know there for cataract treatment.

HORRIBLE experience today - I had been going there for a while and to my surprise they keep getting…read moreworse. I had a 1030 appointment and my wife at 1045. I completed check-ins earlier in the morning and and arrived at 1015 as requested. by 1130 i was still waiting in the lobby and when i asked we get typical answer running a bit late and it is another 15 minutes before we can see you = that is so disrepectful and LAST time i go there. my time is NOT valuable - to them it seems so. SHame on this proactice

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.

After my husband's visit to this doctor, he praised him highly for his attentiveness. When I…read morearrived at my scheduled time at the end of 2024, the receptionist was very nice, but I was shocked that Dr. Char was frankly indifferent and dismissive towards me, NOT ANSWERING my questions, even when I asked them several times: he simply IGNORED me! In general, he was clearly in a hurry to get rid of me. At the same time, he had no other patients waiting. I was also struck by the terribly worn-out chair: it belonged in a junkyard, not in a doctor's office. After this shocking visit to this dismissive doctor, I went to the restroom, and upon returning, I found the doctor chatting pleasantly with my husband! (My husband had no appoinmment). I again asked a question that was very important to me (concerning the health of my eyes) - and again I was frankly ignored! Even in front of my hubby. I could attribute this to the disregard of Eastern men towards women, however, I have previously been treated by several Asian male doctors, and they were not only wonderful professionals but also courteous and polite individuals!

I was looking for an ophthalmologist per my neurologist and called the office to make a new patient…read moreappointment. I spoke to Kasey, the office manager, and she was so nice and helpful. I need to see a different type of ophthalmologist and she was kind enough to send me a list of doctors even though I'm not even a patient of theirs. I imagine they give excellent care here and if I ever need an ophthalmologist in the future, I will definitely call them again!

I'm done with this place…read more My previous 3 star review was due to issues getting a copy of my prescription. For some reason I went back this year and it's been even worse. My initial exam they said that there was something wrong with my eye blood vessel and so I would need to make a follow up appointment. I did so and went back and then they said nope nothing wrong. I also ordered contact lenses through them after the exam after being convinced that they could recommend some that wouldn't dry my eyes out or hurt them as lenses had done in the past. I tried the ones they recommended by they turn my entire eye blood red within one hour of wearing. So I went to return the lenses. Understandably, they would not refund the open box but said they MIGHT refund the others. MIGHT? You sold me a product that doesn't work for me, if I want to return it I should be able to. Unfortunately no one in this office seemed to have any authority to do so and said I would have to wait until the next week for a manager to approve the return. OK. So I wait and of course I hear nothing. I call to follow up and talk to a different low level employee who says they need to talk to the manager and will have them call me back. I hear nothing. I call again today a full week after the initial request and I'm told that they were waiting to talk to me to process the refund. WHAT. They claim they called me and left messages. Maybe they did but nothing was on my phone from them. No emails either. So now they say, yes, we'll refund you but you have to wait ANOTHER week because we can't do it this month, it has to be Aug. 1 so it doesn't impact our financial reporting for July. What kind of business is this? If I walk into Wegmans with rotten fruit, they don't make me wait a month to replace it. I asked for an email in writing of the acknowledgement of the refund with the amount and the exact date I can expect to see it hit my account, presumably now sometime next week. They said they would send that as well as a receipt for the refund payment. We'll see if I get it without having to involve the Better Business Bureau. Not holding my breath at this point.

Been going to this place for years. Extremely personable staff and care provider team. Top notch…read moreservice right across from my home!

We used this practice and Dr. Faheem Ahmed to remove my wife's cataracts. As new residents of…read morethis area finding the best and most expert care was a daunting experience for our family. As a retired healthcare professional I believe that Dr. Ahmed stands at the very top tier of the many physicians I have known. His fund of knowledge, procedural skills, and effectiveness were outstanding. Equally, and as important, his bedside manner, compassion, and gentle approach created a less stressful experience than it might have been. All of this resulted in a highly successful, complication free outcome. The staff of an office take their lead from their professionals and Dr. Ahmed's office is no exception. They were affable, caring and highly supportive of our needs. I would like to thank the members of this practice for their clinical effectiveness and for its supportive climate they have created.

The front person who answers phones in Reston never looks for appointments available, and…read moreimmediately says " I have nothing" how can she know about 3 months in advance and this is every time I have called. The doctors are great and this has no bearing on them, but they should be aware of this situation and fix it if there is an issue.

One of my kitties was playing with the string on my hoodie and before I knew it, he got too close…read moreto my eye and scratched my cornea. It hurt and my eyes were watering constantly. I was really concerned about seeking professional care because I was between jobs and without health insurance. Dr. Sheebani Bathija saw me the day I called. She was very quick and orderly and found a small scratch. She gave me some drops and instructions to come back in 2 days to check the progress of the healing. It was healing nicely and Dr Bathija very kindly waived my office fee when I was in a rough spot, making it easier to pay for the vital prescriptions I needed to keep my eye clean and well lubricated while it healed fully. Now that I'm happily employed with insurance I'm going to go back to her to get new glasses sometime soon. :) thank you Dr Bathija for taking such good care of my eye and being there when I needed you.

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Dr.Nasrullah is a fantastic doctor/surgeon. He recently preformed lasik on my and I am 19 years old…read moreand every aspect of my experience with this procedure went very smoothly and he was very calm and patient and explained everything and made me feel super comfortable during the actual surgery. He is really the best and is super kind.

Dr Nasrullah did my aunt's cataracts. We attended her Presurgery appointments as well as the day…read moreof her procedure. On our first visit, Farida walked her through the procedure and answered all her questions. She was upfront about cost and even checked our insurance to determine what our final cost would be. We met Dr Nasrullah during our initial visit. He was very nice and took his time answering our questions. He explained the procedure and what would happen afterwards. We were glad we got to meet him that day because we felt much better about the procedure and decided to move forward. On the day of the procedure, we met Dr Nasrullah at the Reston Surgical Center. He reviewed the process and procedure again and answered our questions. They collected payment the day of the procedure. Cash or Credit Cards only- no checks accepted. The process was as quick as Dr Nasrullah described. The process itself took about 20 minutes, but with the preparation and post care we were at the center for about 2 hrs. Before the procedure, my aunt's vision was -6 due to the cataract. Now her vision is 20/20! Very happy with the results!

Dr. Nasrullah performed cataract surgery on both of my eyes, one at a time, one month apart. They…read morewere scheduled for 2 weeks apart originally but there was an issue with the air conditioning and air filtration system at Reston Surgery Center. The second surgery had to be rescheduled. No one's fault just life sometimes. Anyway everything went smoothly. And I love the multifocus lenses I had implanted instead of just the clear lenses. I have typically worn either multifocal lenses in my glasses or multifocal contact lenses. Now I rarely even have to wear reading glasses at 1.0 strength. I can see beautifully mid-range and long distance. Thank you Dr. Nasrullah! The staff is nice and extremely competent. Everyone does their job well and with a smile on their face. I had follow-ups with Dr. Kang, Dr. Simon and Dr. Dar, all very nice and made me feel comfortable and confident in their manner.

RUDE incompetent staff. They never emailed my contact lens prescription and now they are refusing…read moreto without coming in AGAIN! And then when you go in person, they are always all confused with appts and conflating what can and can't be done. It's not worth the hassle of going back.

Dr Griffiths is a first class Doctor and nice Med Techs. Easy to find, easy free parking, office…read moreon the Courtyard level. Read the billing terms and conditions and keep aware of what is and isn't required for YOUR complete diagnosis--Doctor knows, reception may not. RECOMMEND.

Very good eye care that I can recommend. My mistake was letting her do cosmetic surgery injections…read morearound my eyes to diminish dark circles. After the extreme pain of the injections I ended up with huge bruising all around my eyes that lasted a good three weeks -- hardly worth the few months I looked better afterward. Now, 4 years later, I'm left with bumps and sags under both eyes that were never there before because she didn't do her job at smoothing all the stuff out. Now I'm looking at possibly seeing someone else to fix the mess, although after that awful experience I'm reluctant to trust anyone.

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.