When I still lived in Pittsburgh, we often flew in and out of Dulles for international flights. We…read morenever had any issues with TSA, customs, etc. Sometimes it's a hassle getting from one gate to another with limited time. You know, 15 minutes to get to a terminal on the completely opposite side from where you've just landed. That goes for any airport though, doesn't it? I give three-stars because though we never had any issues, there isn't anything spectacular that warrants more than an "ok/good" rating. Also, on that note, sometimes employees aren't very good at giving directions. Other than that, it is a lovely piece of architecture and it's clean. So, yay.

Welcome to the sprawling complex that is Dulles Airport. This airport handles a lot of traffic…read morefrom the DMV area. There is plenty of parking at various stages- from the daily lot right by the terminal to the economy lot with fairly affordable parking and frequent buses. Getting through security is relatively straight forward. But then comes the fun part- do you get to take the train to the A. B or C gates? Do you end up in the tiny cramped A commuter gate terminal? Do you end up in the very convenient and easy to access Z gates? Or do you end up in the D terminal cramped like cattle into an ancient people mover? Honestly, if you do end up in D and its not from an international flight, just walk down to C and get on the train. There are lots of food options as long as you don't end up in the A commuter terminal. The one really confusing thing for people is getting out of the airport. there are multiple levels to exit between the arrivals area, the departures area and the taxi/ ride share/ bus parking area. You really need to watch the signage.

This airline is of the best I have ever flown with…read more Upon boarding the plane we were provided provided escort to our seats in first class, which were actually more like apartments. The first class seats literally have everything you could possibly need for pajamas, toiletries, snacks and entertainment. If there is anything you may need just push the call button or ask and they will do whatever they can to help. Everyone onboard is exceptional in everything they do, especially ensuring you are satisfied and have everything you require. The entertainment offered on board is quite a variety and they keep up to date on tv shows and movies. They also provide flight information in real time and other entertainment options, including music. They do have headphones available as well. The food is order on demand, so instead of setting your dinner order, breakfast order and times, they will share with you the menu's in advance, place your order when you are ready. The dink menu for first class is phenomenal, the vintage scotch and port are two of my favorites. I love to end the evening with a 1964 port. Take your drink to the bar I order to stretch your legs if you like, whatever you are drinking will follow you if you advise staff, business class does not have the same drink menu. The food is exceptionally well prepared and so is the place setting. You will also be asked to schedule your morning shower, I noticed many people not wanting to shower but I have to say there is nothing better at the end of a long flight and no worries of getting cold feet as the bathroom floors are heated for your comfort. You will have 30 minutes to shower total and 5 minutes of water use so watch the timer and turn off in between lathering and rinsing. Once you are ready for bed just ask to have the bed made up and you will be ready to sleep, not everyone uses the pajamas supplied but I find them very comfortable. If your looking for a five star airline, you have it with Emirates! Cheers!!

The race is over, Qatar airlines has beaten Emirates fair and square. Recently I travelled on…read moreemirates and was very disappointed with their service and cabin quality. They are still much better than United or British, but not the best any more.

We had a 1 hr layover and the Etihad lounge was full and waitlist. We walked by the Virgin Atlantic…read morelounge on our way to Turkish Lounge and decided to take advantage of availability vs an unknown waitlist situation at the Turkish Airlines Lounge. The Lounge is on the smaller side with a cafeteria atmosphere at the bar side, small food selection and limited "living room" style chairs in main area. Upstairs was closed. Waitstaff were friendly. Not all beverages are on "the house."

Nice, quiet, clean place to sit and relax during a layover. There was light food available to eat…read more Salad, sandwiches, chips and desserts. Not a lot of choices but enough provided you didn't have a lot of dietary restrictions.

I've never had an issue with TSA at IAD. There are multiple checkpoints to go through security,…read moreespecially in the middle of the day. During late layers/early mornings, they may only open one checkpoint, but they still move pretty quickly. The TSA staff are efficient and usually patient. The terminal is easy to navigate, but the train can be intimidating for first-timers, so give yourself enough time.

Honestly, no complaints. I gave myself extra time assuming the TSA line at a major hub like Dulles…read morewould be backed up, but it was not. It took me way more time to get through Pittsburgh later in the week in comparison. Folks working were pleasant (this was before the government shutdown), and it was easy to navigate.

I liked my flight with Lufthansa…read more 1. It was the only direct flight that worked with my schedule and reasonably priced 2. They departed on time and they were friendly 3. Comfortable blanket and pillow was helpful. However, half the plane didn't get it because they have supply problem sounded horrible. 4. Food: was simple but edible.

My father, 93, my mother, 90, my wife and I are flying to purpose. I booked 4 seats in pairs…read moredirectly in front of each other so that my wife and I could help my parents if they needed anything. Lufthansa changed planes and I got an email that put my parents 7 rows back and on the other side of the plane from our seats. When I checked the website, my wife and I had no booked seats. After 2 calls we finally had 2 pairs of seats departed by a one row. When I checked the website again, 4 days later, we had no booked seats although the site said that we had paid $328. Now, in order to get our seats close together we had to upgrade my parents to preferred seats. Of the 4 times I called only one agent was able to work anything out. Even the supervisor can only read the screen- the emails I got confirming seats are MEANINGLESS. We have had emails confirming our seats 3 times so far. I'll check the website again just to make sure...I thought that Lufthansa was supposed to be a good airline; I think I'll avoid them in the future.

The staff here was helpful and friendly, from the ticketing agents to gate agents and definitely…read morethe flight attendants. We encountered issues with our flight and ultimately dealt with quite a bit to get back on track to our destination and everyone was helpful! People love to whine about stuff they aren't familiar with, don't understand, or just to whine... we took it all in stride and were thankful for the great folks and service!

Amazing flight just can be better if every seat was business or first-class giving it 4 starsread more

2.50 overall…read more Buying a ticket is an ordeal. Took me at least 4 tries using the app and laptop to actually complete the process and there is no customer service number that works! No possibility of staff contact before you get to the airport. What the website and app warns about carry-on bag expectations is intimidating (max weight and measurements) and then ignored. The check in and boarding process at Dulles was a 1 out of 5. Blond Asian ignored my friendly greeting and barely did his job. While boarding the machine that reads electronic boarding passes was broken (the previous agent had not printed me one). After holding up the boarding line for 5 mins the agent jotted down my passport number and told me to board. Once boarded my name was called and a man came and asked to look at my boarding pass and passport before leaving the plane. During the flight passengers were offered egg and cheese sandwiches or apple pie as options. The sandwich was acceptable. No snacks were offered (which was fine as I had brought fruit salad and nuts). Water and beverages should be offered more frequently on such a long flight. Could not understand what the pilot announced over the speaker system first in Spanish followed by English. The return flight there was a gate change to another terminal and gate. And the gate numbers in the app, email and airport board didn't match. I was there early enough to walk the 100 gates to the next terminal and I'm able bodied thankfully. The flight staff were attentive and warm. The pluses+++ I arrived to and from my destination safely and on time. Tickets cost less than other airlines and the flight was non-stop-direct. Tip- get a paper boarding pass printed!!

The worst airline I have ever flown on. On the leg between Panama and SFO. The flight staff was…read moreunfriendly and terribly disorganized. Getting a glass of water from them was nearly impossible. The food was terrible, so salty that it wasn't possible to eat. The salad was having a microbial reaction as the plastic wrap was forming a balloon so I decided to skip that as well. Don't waste your money on this airline.