Complete hectic, chaos at the check in counter of Dulles International Airport. My luggaege did…read morenot arrive at my final destination. I arrived Saturday afternoon and my luggage made it to the hotel Monday evening. Allow 3 hours to check in. Not a pleasant trip. I had 1 hour 45 minutes before my flight. The line moved so slow. Finally, after an hour, the lady at the counter checked me in and said run to your gate. Impossible to run because I still had to go through security and catch the shuttle train. I made it to the gate and I ran. After sitting on the plane for 35 minutes, they made an announcement that they were waiting for a mechanical part to start the engine, it was nothing serious, all very normal, and we would be departing within 15 minutes. After another 25 minutes, we departed. Honestly, all the captain had to say was they were doing pre flight checks and we would be leaving a little behind schedule. His announcement terrified us. Luckily, it was a smooth flight. Arrived sort behind schedule. Once we landed, they made the announcement to allow those with connecting flights to depart off the plane first so we could make the connection. In Brazil, they don't listen. The passengers did what they wanted to do and it was chaos getting off the plane. I had a connection and nobody would let me pass. There was yelling, pushing, along with the anxiety of trying to make the connecting flight. Made the connection. My luggage did not. 3 days later it arrived. What I don't like about Avianca, people did not seem very happy to have their job. Customer service was bare minimal or just satisfactory. I remember when boarding the flight, the stewardess' were so deep in chit chat with themselves, they were not really greeting or welcoming the passengers. Ughhh. They could improve in so many ways.

Please do not use this airline. We had just had the worst traveling in 50 years! And they are not…read moreeven cheap!!!! Imagine a flight from Argentina to Florida seating on a tiny seat that DO NOT RECLINE with the rudest flight attendants that only serve you water, juice or bad coffee ONCE and a snack sized for a 2 year old. And pay attention all the bots and fake profiles they are using to elevate their online rating.

If you have a new plane, you will have a much better in cabin experience. Dulles airports use only…read moreold planes do we are out of luck. The plane is old and nothing seems clean. A long list of items broken on the plane. I was unfortunate to have a broken seat that didn't recline for more my long flight to Rome. The Dulles ground crew at check in changed my seat and said my original seat was broken. On the plane, a couple had the seats together so not sure how they fixed the seat on the old plane before take off. Flight crew does bare minimum and the quantity of the beverages they dispense is very small. They will not offer refills again. I would fly them again if the flight times were good and costs were low. Other routes might have the newer neo's then I would fly them with less hesitation.

I wish I could say the problems with ITA Airways happened once, but unfortunately they affected…read moreBOTH ends of our trip to Italy. We were traveling as a group to celebrate our friends' 10-year anniversary. What should have been an exciting beginning to a special trip started with an approximately SIX-HOUR delay, followed by our flight being CANCELLED. What made it worse was the lack of communication. The emails we received told us the flight was delayed and eventually cancelled, but did not explain why. We spent hours waiting, trying to figure out what was happening and how we were going to get to Italy. Then came our return trip on September 12, 2026. Once again, we experienced a significant delay and had to deal with the stress of trying to get new flight arrangements. At the airport, passengers were standing in line waiting for assistance from an ITA agent. Despite having several people already waiting in her line, the agent closed her lane. When the agent returned, she simply announced that her lane was closed and told everyone to move to another line. There was no attempt to keep passengers in the order they had already been waiting. People who had been at the back were suddenly able to move ahead of passengers who had been near the front. It would have taken very little effort to handle that professionally and make sure the people who had already waited the longest kept their place. Instead, it felt like one more example of passengers being treated as an inconvenience when we were already stressed, tired, and trying to figure out how we were going to get home. Because of the changes to our return travel, our group was also separated and unable to sit together. Delays and cancellations can happen. What separates a good airline from a bad experience is how the airline responds when things go wrong. For us, ITA failed badly in that area. The flight disruptions were frustrating enough. The lack of communication, disorganization, difficulty getting assistance, and attitude of some of the staff made the situation considerably worse. Even trying to submit a compensation claim has been frustrating. I have a valid ticket number, yet ITA's online system says it cannot locate the ticket and will not allow me to proceed with the claim. Our anniversary trip began with an ITA cancellation and ended with another major ITA disruption. That is not the experience anyone should have after paying for international airfare. At this point, I am seeking appropriate compensation for both disrupted portions of our trip. More importantly, I hope ITA looks seriously at how passengers are treated when flights are disrupted. People standing in an airport after hours of delays do not need indifference. They need information, organization, and employees willing to help. Based on my experience, I will NOT be booking ITA Airways again.

Disappointing handling of a cancellation--and conflicting explanations afterward…read more My partner and I were scheduled to return from Punta Cana to Washington Dulles on United flight UA1614 on August 27, 2026. The flight was delayed approximately seven times. After spending hours waiting, we finally boarded and believed we were going home. While we were already seated on the aircraft, we received an email from United notifying us that the flight had been canceled. Communication throughout the disruption was extremely poor. We had to deplane, retrieve our luggage, and were transported by United to Sunscape Coco Punta Cana for the night. The accommodations United provided had numerous cleanliness and maintenance issues, which we photographed and documented. I was also already ill and had received medical treatment in Punta Cana, making the situation especially difficult. We were eventually rebooked on UA3042 on August 28 and returned home a day later than scheduled. United UA1614.pdf What has been especially frustrating is United's response afterward. United gave the two passengers traveling together different explanations. In the response to my complaint, United stated that UA1614 was canceled due to technical issues. In its separate response to my partner, United referred to weather delays. That inconsistency only adds to my concerns about the communication surrounding this disruption. I submitted a detailed formal complaint with documentation. United acknowledged my experience but directed me to United Cares, where I was offered only a $50 United travel credit. I understand that delays and cancellations happen and that safety must come first. My complaint is about how United handled everything surrounding the disruption: repeated delays, poor communication, learning about the cancellation by email while sitting on the aircraft, unacceptable overnight accommodations, and then receiving conflicting explanations afterward. After providing United with detailed documentation and giving the company an opportunity to address our concerns privately, I expected a much more substantive response. I gave two stars, because I eventually got home!

United Airlines in Dullas is the worst airline I have ever seen…read more No one can give you any answers to what's going on, the customer service desk closes at 10 PM. There is no one around who can help you rebook your canceled flights or explain why delays get just delayed every hour for another hour. I would give them zero stars if that was an option.

Great experience. Shared remembrances…read more The past is also the present and future. Commonality of tastes helps make that happen. I liked the sharing of stories even as lives became more diffuse.

The flight came in from Montreal late to Dulles by 2.5 hours. The employees worked long shift and…read morerefuse to do any baggage report. They directed me to do it online on air canada online which was wrong. The website still required the passenger to provide a case number which the employees in the DULLES airport did not provide. What a waste of time calling the toll free number for baggage. All in French which I don't understand and there is no one to help you. They want you to go back to the airport that is 1 hour away to make the report claim. What a terrible service.

A United Airlines partner. Ethiopian Airlines is my go to carrier when I'm traveling to Africa…read more Clean, well maintained planes. Great staff delivering good service. App is buggy sometimes but it's improving.

I really wanted to love this airline but after my experience I would never fly with them again. I…read morepurchased multiple flights for my trip which started from Newark and was supposed to return to Newark. My departure flights went smoothly with any negative incidents. However, a few days before my return flights were scheduled I get a email from the airline apologizing for changing my return flight which would now end at Washington Dulles airport instead Newark airport as I booked. I immediately sent a email then tried their social media site but they had many. The airline didn't respond to my email until my day of departure while I was already at the airport. They offered alternative flights to get to Newark but they were in 2 days and the email mentioned no accommodations. I flew the first return flight which was to Addis Ababa which is their home airport. I spoke to one of their customer service representatives and she claimed that she could not help me because I booked through booking.com and they had changed my flights. But also in her explanation she tells me that they had no flights going to Newark at all. All of statements were contradicting and made no sense to me so I eventually I asked for a supervisor. Once the supervisor showed he agreed with me and stated "we have to get you to Newark because that was your original booking" then proceeded to instruct the staff on changing my flights. While waiting I met other people in line with the same issue however, they had excepted the representatives initial statement and never asked for a supervisor. When traveling you want to fly with airlines you can trust. After my experience with Ethiopian airlines I wouldn't feel comfortable traveling with them again because I would not want a repeat experience.

Turkish Airlines offers a classy lounge at Dulles airport. We gain access with a Priority Pass from…read moreour credit card. It's a wonderful way to chill out at the airport. The food is consistently excellent featuring lightly seasoned Turkish food. As with other lounges, wine, beer and alcohol are free. The staff are kind and efficient. The soft lighting helps prepare evening travelers for their overnight flights. The only negative is that they don't have enough restrooms. However, there are public bathrooms just outside the lounge, which also are clean and bright.

I wish Qatar could offer a lounge other than the Turkish Airlines lounge. It's small, crowded, and…read morecramped, and the tables aren't well maintained due to the overwhelming number of people. The food was mediocre and the selection was pretty limited. Overall, this is my least favorite lounge at IAD, aside from the United clubs.

This was the absolute worst airline experience I have ever had in my 15+ years of flying. The…read moreairline lost my luggage for SIX DAYS. Customer service is so poor and unreliable they refuse to EVER answer the phone. And email responses are EXTREMELY SLOW AND NOT HELPFUL. WILL BE MY ONLY AND FINAL TIME FLYING SCANDANAVIAN.

They are about the worst airline i have ever seen customer…read moreservice is just bad loosing stuff and absolutely no communication from anyone AVOID AT ALL COST TO FLY SAS

Poor customer service; they look annoyed and unhappy before you even get to the counter. There's no…read morereason to treat people that way, especially at an airport where people can already be stressed.

Flew Business Class on Austrian Airlines from Washington DC (IAD) to Vienna (VIE) and then on to…read moreAthens (ATH), booked with miles through Star Alliance with United Airlines. The long haul business flight was surprisingly bad. On the plus side, the food was delicious and service was friendly. I enjoyed trying a range of Austrian wines, and they were kind enough to give me a second entree. But the hard product - the seating - was lacking. I slept worse than I'd have slept in economy - the seat was hard and uncomfortable, and the temperature in the cabin was swelteringly high. The short haul Schengen flight from Vienna to Athens was pretty standard, and is often the case with intra-EU flights, the "business class" was just economy seats at the front of the plane with the middle seats blocked - no extra legroom or roomier seating. Again, the food was delicious, I was surprised at the quality (and quantity) of the meal on such a short flight. I'd definitely avoid Austrian on a transcontinenal flight in the future. In fact, my return flight was originalluy on Austrian, but I changed to United. Say what you will about UA, but the international Polaris Business class is still one of the best transcon options until you get into First Class territory.

Worst airline experience with first time taking this airline. After waiting at the gate for an…read morehour, we get told we needed new tickets printed out. With the agents there, why not announce or put a sign that would let passengers be aware of needing new printed tickets flying into US of Canada instead of waiting to tell everyone and have to go through another line elsewhere. It's a good thing we had enough time of layover. So we go to their customer service and get the tickets, come back in line and AGAIN we're told wait somewhere else until another 30mins to get in line for boarding. So we couldn't even sit down by the gate cause they had it blocked off and only let a few in. Wait what??!! So we board and no air vents for individual air flow. I thought I was going to passed out from being hot. As for the meal? You get what they have! No choice!!! It was more Vegetarian than anything. So if you fly with them or connect with them through United, now you know.

As always, DCAcar is our go-to transportation partner due to their exceptional customer service and…read morereliability. We experienced issues with our corporate credit card during several recent bookings, and the DCAcar team was incredibly gracious in honoring the rides to ensure our executives arrived where they needed to be without disruption. As of this morning, the credit card issue has been resolved, and we're especially grateful to partner with such an outstanding family-owned transportation company that consistently provides top-notch service and truly cares for its customers.

DCAcar is fantastic. Making the arrangements is super-simple, and the people that help with…read morescheduling are friendly, clear, and very responsive. The drivers are exceptionally professional and helpful, and the cars are comfortable and luxurious. Best of all is the personalization -- they monitor your flight, they contact you when you're on the ground, and they figure out the best place to meet you at the airport. The whole thing is simple and seamless -- exactly what you want when you travel.