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    United Airlines

    1.6 (469 reviews)
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    We were laughing about how all the ladies ended up with Dude cokes. Hahaha.
    Joy B.

    United Airlines was a good airline to fly on. I really thought their communication skills were top notch. They kept us updated on gate changes, seat changes, and on any flight delays. I would have to say that the seats are cramped and hard to move around. I would agree you felt a little like sardines packed in a can. The plane staff were all very nice and accommodating. When, we were flying into Dulles there were storms and I think the pilot did a great job navigating the landing. Boarding and luggage were all handled smoothly. My only real complaints would be the extra costs for sitting close to the wing and the cramped seats. I would fly United again, but I might check and see how much business class is, since you have more room. So, go ahead, fly the friendly skies of United.

    Raj B.

    The United Airlines economy, or even economy plus seats are getting smaller and smaller as the years progress, making for a stiff and uncomfortable journey for any flight longer than say two hours. Having said that this review is especially for their business class - both the regular and Polaris; for the kind of money paid the service offered in business class is not as good when compared to their peers like Emirates or Qatar airlines. As a saving grace, I find them better than some of the European carriers like Lufthansa. Also, I like their regular business class better than Polaris for which you have to pay extra and while Polaris may be enticing on paper, the seats are pretty cramped and the service not so very good.

    Robert S.

    Last time I flew United through Dulles, I had a pleasant experience. The gate agents were very helpful to any passenger that stepped up to the counter. The seating area was comfortable and large enough to accommodate the passengers. It's unfortunate that many times one or two passengers have a bad experience and they bad mouth the airline, when things like weather, mechanical or other issues could be the ones affecting the timeliness of the flight. Overall a good experience.

    Eggplant Parm meal
    John W.

    My first class meal was really really good! So on my flight from IAD to DEN I had the eggplant parmigiana (which I'm glad I pre-ordered). And it was by far the best airline meal I've had in a long time. The problem is the airlines try to go too far. This was basic and delicious.

    At least snacks are good.
    Shelly J.

    My First time flying with United and my last. I'm being generous with the stars. Mostly good service for the flight attendant and the cabin crew. There's a reason why their fares are cheap. I'm flew direct to Dayton. The plane looked so cheap. There was no walkway. We had to walk outside, and walk up some steps to board. I thought it was a joke. The plane was dinky. The seats were so cramp. Plane had 12 rows one aisle. Seats were not comfy. Very cramped. Flight was very bumpy. Phone customer service is terrible, they out source their call center, barely could understand. United Air fares are cheap for a reason. I rather pay a few dollars more and fly with SW or AA

    Waiting in security and customs all these people are in line

    They stated they were understaffed and had us wait in security for over two hours and now we missed our connecting flight and are stuck in Washington never flying united airlines again absolutely trash seats in the plane were from the 1930s

    First class breakfast from SF
    Shawn H.

    Polaris has some of the nicest lounges I've been to, but for this leg of my 2 week Asia/Australia work trip coming back to the US, there was only their sister company's lounges available so we waited in the New Zealand lounge (farrrrrr better than Singapore Airlines'). The flight itself was nice - it was ON time and I whizzed through pre-boarding and got to my business class seat in just a couple minutes after leaving the lounge. There wasn't much food - I had a small peace of Salmon and fruits, so I can't speak to the actual food, but I liked my seat. I actually preferred it over my Singapore Airlines business class seat which people always raved over. It's more high tech, intuitive, and designed for comfort. I didn't get to stay at the Polaris lounge in SF which I was bummed over bc that's supposed to be one of the BEST lounges United has to offer. I had a layover in SF (and they were boarding already by the time I got off the first flight) and THAT United flight from SF to DC was disgusting but that's bc it's domestic. It was first class but first class in domestic means absolutely nothing. I had to sit next to a woman who wouldn't stop coughing and in this day and age, you better watch yourself bc people get nervous over that. I ended up putting on 3 masks and holding my breath for most of that 6 hour flight. The breakfast wasn't too bad though - sausage, frittata, fruits, and a yoghurt with some tomato juice. I generally don't drink alcohol on flights for work for obvious reasons (and since I don't want to die of dehydration) so I can't speak to the selection there. I'm always going to be a United patron since Star Alliance is what I grew up on, and sure, they need work just like any other airlines, but they are more promising than, e.g., Delta.

    Guttersnipes
    Robert P.

    Everyone has a bad day. Most of my experiences with UA is good. However, Today there were many delays from this flight going to Tampa from IAD. Bathrooms were not working and unavailable to waiting customers. Issues on this flight was maintenance problems. One led to another. UA did not feel their customers need to know what the maintenance problems were. Once maintenance did fix the problems customers still had to wait for two more customers from a connecting flight to join us. More delays. When the plane finally took off the sounds from the engines were horrible. Another observance was how folks treated each other before even boarding the plane, before the above issues were made known. The point of this is does anyone know the two passengers? They are horrible humans. Treating other passengers with disrespect as if they are better and more important than anyone else while the flight attendants gave a blind eye. If you do know them sorry for you. If you don't then they are identified as the Gutter Snipes they are. Stand clear of them and you will have a better day for it. Shame on them. Shame!!!!!!!!

    Paid $8 for internet on my flight.   Lasted for well over 5 whole minutes.   Could not find an option to buy 5 more.   Oh well

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    Hours and hours of delays and gate changes??? Every flight... rain, snow, perfect weather? WTF. Nothing but sorry about your luck!

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    Wife had to use a walker because of her health they put it in checked baggage when I got it back it was broken

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    Ask the Community - United Airlines

    Review Highlights - United Airlines

    I enjoyed the in flight entertainment for free with the United App on my IPhone.

    Mentioned in 5 reviews

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    Avianca

    Avianca

    1.6(72 reviews)
    0.3 mi

    **Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help…read morewith booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    **Need immediate 24/7 help, *Dial Airlines at +1(855)-657~51.35`™ phone number, customer support…read morecan help with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

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    Avianca
    Avianca

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    Ethiopian Airlines - Flight Path

    Ethiopian Airlines

    2.5(17 reviews)
    0.0 mi

    The Ethiopian Airlines on Duke St & South Washington St in Old Town, Alexandria, VA had been moved…read moreto 3133 Mt Vernon Ave, Alexandria, VA 22303. Their phone number is +1-703-682-0570. As always, they have helpful associates top to bottom which is typically what Ethiopian is know for. The old office was flat but this has multiple floors so be ready to climb stairs. I haven't seen an elevator. Shall work on making the office more accessible to people with disabilities since it has stairs. Their service is more of bookings and ticketing besides administrative. They recommend to use their Ethiopian Airlines app or their website to save 10% & 5% respectively in your fare. Their Ethiopian Airlines Cargo service is handled by different agents.

    I really wanted to love this airline but after my experience I would never fly with them again. I…read morepurchased multiple flights for my trip which started from Newark and was supposed to return to Newark. My departure flights went smoothly with any negative incidents. However, a few days before my return flights were scheduled I get a email from the airline apologizing for changing my return flight which would now end at Washington Dulles airport instead Newark airport as I booked. I immediately sent a email then tried their social media site but they had many. The airline didn't respond to my email until my day of departure while I was already at the airport. They offered alternative flights to get to Newark but they were in 2 days and the email mentioned no accommodations. I flew the first return flight which was to Addis Ababa which is their home airport. I spoke to one of their customer service representatives and she claimed that she could not help me because I booked through booking.com and they had changed my flights. But also in her explanation she tells me that they had no flights going to Newark at all. All of statements were contradicting and made no sense to me so I eventually I asked for a supervisor. Once the supervisor showed he agreed with me and stated "we have to get you to Newark because that was your original booking" then proceeded to instruct the staff on changing my flights. While waiting I met other people in line with the same issue however, they had excepted the representatives initial statement and never asked for a supervisor. When traveling you want to fly with airlines you can trust. After my experience with Ethiopian airlines I wouldn't feel comfortable traveling with them again because I would not want a repeat experience.

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    Ethiopian Airlines

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    Emirates

    Emirates

    2.4(18 reviews)
    0.0 mi

    To talk 24/7 (toll-free number),@@+1' (855)~657-49.00'@'1.8.5.5.6.5.7.4.7.0.0™ For All Airlines'…read morephone number to speak with a person is, which is available 24 hours a day As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    The race is over, Qatar airlines has beaten Emirates fair and square. Recently I travelled on…read moreemirates and was very disappointed with their service and cabin quality. They are still much better than United or British, but not the best any more.

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    Emirates
    Emirates
    Emirates

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    Scandinavian Airlines

    Scandinavian Airlines

    2.3(3 reviews)
    0.0 mi

    **Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help…read morewith booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    They are about the worst airline i have ever seen customer…read moreservice is just bad loosing stuff and absolutely no communication from anyone AVOID AT ALL COST TO FLY SAS

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    Scandinavian Airlines

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    Austrian Airlines

    Austrian Airlines

    1.3(6 reviews)
    0.5 mi

    Flew Business Class on Austrian Airlines from Washington DC (IAD) to Vienna (VIE) and then on to…read moreAthens (ATH), booked with miles through Star Alliance with United Airlines. The long haul business flight was surprisingly bad. On the plus side, the food was delicious and service was friendly. I enjoyed trying a range of Austrian wines, and they were kind enough to give me a second entree. But the hard product - the seating - was lacking. I slept worse than I'd have slept in economy - the seat was hard and uncomfortable, and the temperature in the cabin was swelteringly high. The short haul Schengen flight from Vienna to Athens was pretty standard, and is often the case with intra-EU flights, the "business class" was just economy seats at the front of the plane with the middle seats blocked - no extra legroom or roomier seating. Again, the food was delicious, I was surprised at the quality (and quantity) of the meal on such a short flight. I'd definitely avoid Austrian on a transcontinenal flight in the future. In fact, my return flight was originalluy on Austrian, but I changed to United. Say what you will about UA, but the international Polaris Business class is still one of the best transcon options until you get into First Class territory.

    Worst airline experience with first time taking this airline. After waiting at the gate for an…read morehour, we get told we needed new tickets printed out. With the agents there, why not announce or put a sign that would let passengers be aware of needing new printed tickets flying into US of Canada instead of waiting to tell everyone and have to go through another line elsewhere. It's a good thing we had enough time of layover. So we go to their customer service and get the tickets, come back in line and AGAIN we're told wait somewhere else until another 30mins to get in line for boarding. So we couldn't even sit down by the gate cause they had it blocked off and only let a few in. Wait what??!! So we board and no air vents for individual air flow. I thought I was going to passed out from being hot. As for the meal? You get what they have! No choice!!! It was more Vegetarian than anything. So if you fly with them or connect with them through United, now you know.

    United Airlines - airlines - Updated May 2026

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