Antoine was quick to respond and was able to come out within a day or so of me asking for a quote…read more Antoine provided a quote that priced all the work separately, allowing us to choose the work scope that was within our budget. He was also flexible in additional requests we had along the way (like asking for a final glossy coat to finish the wood floors). I was originally going to replace carpet with LVP but found wood floors under the carpet! We chose to have the wood floors refinished and stained and they turned out fantastic! It looks like a completely new space. The job was scheduled within a few days and was completed on schedule. Included (for a fee) in the quote was assistance putting furniture back in the room which was helpful. I'd contact Antoine again for future flooring needs.

My expectations might have been too high because of all the great reviews. My experience was good,…read morebut not excellent. Let's start with the good - he did get most of the stains out and did a great job tightening up our carpet. He was also on time and easy to communicate with. The not-so-good: the main thing that irked me was that he put our furniture on top of our other furniture. This includes an air purifier that was on the dirty floor of our bedroom which was moved to be on top of our clean bed. He also put our tables on top of our couches. Not the cleanest method to clean. When I've hired Stanley Steamer before they come with 2 guys who move all the heavy furniture around and place everything on these pad-looking things. They never put things on top of things. They also ask you to move the smaller things out of the way. Also, he also wasn't able to get out of a couple of minor stains. I'd say he was about as expensive as Stanley Steamer, but not as effective. All and all, he was a nice guy but his methodology is questionable.

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

I appreciated the prompt response I received and the very thorough explanation of the services…read moreoffered. There was no beating around the bush! Everything was laid out in a very straightforward manner. This enabled me to quickly ascertain that my job was not a good fit. However, if I need something done more in line with the services they offer I will definitely be giving them a call because I can tell I would receive great customer service from a company with expert expertise regarding the services that they provide!

This company was working as a subcontractor. They replaced vinyl flooring in my house knowing there…read morewas a moisture problem. Months after installation the flooring starting to show bubbles. Could never get them to come back out to even look at what was happening. This company gives you a "walk away guarantee". I am out $2500.00 because of what has happened. Had to take primary contractor to small claims court and only recouped half of the dollar amount paid for the job. The owner has a serious communication problem that turns a potentially decent company into a "buyer beware" crooked one. I am sure he is still taking peoples hard earned money as we speak for substandard work.

From the owner: Thank you for choosing Jam Flooring. We pride ourselves on being the leader in excellence and…read moreservice in the Covington area. Our goal with every customer is to do their job to perfection and treat their home nicer than our own. Whatever your flooring needs, give Jam Flooring a call, and we will be glad to take care of you. Thank you again, and we look forward to talking to you soon.

Did a great job of putting luxury vinyl plank flooring . They fixed some rotted wood. Work was…read moreneatly done, cleaned up after themselves. Showed up on time and professional, I would hire them again!

Amazing to work with W&J Flooring! Very responsive and my floors look fantastic! Great prices and…read moreselection!Highly recommend if you need new flooring!

Run away and don't look back! What was quoted to me as a small three day project took this company…read morefour, almost five, months to complete. It was an absolute nightmare. They ordered and installed the wrong hardwood (after I verified that it was incorrect). Stain was everywhere! Furniture and fixtures had to be replaced! I had to get entirely new balusters - at my own expense - because my staircase was ruined! And, at the end of it all, the company tried to charge me more than the original quote and reneged on their agreement to pay for certain items that had to be replaced due to their crappy work. In all seriousness, anything is better than this. I have redone almost my entire house and this company was the only one I had an issue with. As I said before, run. Do not even consider this company.

Delta Carpet helps make my jobs go smoothly. The crews arrive on time and complete the job in the…read morespecified time. On the rare occasion of a call back they are quick to take care of any issues and help satisfy my clients concerns. Steve with Carpet Direct

Used so many years ago but very personable..honest opinion..very customer Service oriented.read more

Rude and unprofessional. I was constantly spoke to as if they were doing us a favor by hiring them…read moreto install our carpet. I called to confirm our 1pm time of install as I didn't hear from them. We had several contractors hired that day and each one either texted or called confirmation. I was told basically installers would get there when they got there! Because they had other jobs ahead of me, and I quote: HAD TO WORK FOR A LIVING!!! I asked since it changed to a non official time, and was quoted around 1pm... could someone call when OTW, his direct response quoted NOPE!!! And if we wasn't there, they would LEAVE!!! Upon paying upfront, they didn't have change and TELLS ME, not ask if it's OK that my change of 46 dollars would be delivered with installer. And then sends 45!! There's so much more I could write! I kinda felt something else was a factor based on allll the other reviews. Use caution and trust your instict.

Amazing selection, pricing and customer service! Had the whole house carpet replaced and installed…read morenew hardwoods in the upstairs hall that was matched to the main level flooring. Dean and his crew are extremely knowledgeable and patient and will work with you through the entire process. Highly recommend!

We needed carpet for a couple rooms & didn't want to break the bank. We found what we needed & it…read morewas installed the same week. Very friendly, easy to work with, & Def recommend them.

Excellent service and flooring company. Stephen brought samples to our house twice to find a…read moreperfect match to our existing hardwood in the rest of the house, provided an affordable and competitive estimate that came right on point, set up a quick and convenient installation (completed in one day), and he addressed and fully resolved all the issues to ensure we were completely happy. Give this company a chance to show you why it's better to shop local and get the personal touch. We love our new floors! Thanks, Stephen!

I wrote a scathing review a year ago which somehow did not get posted. A year later my unsealed,…read moresanded (which I never asked for) grout is not only showing huge amounts of grossness, it's obvious the grout isn't neatly contained within the grout lines but has huge areas where it's on the tile. This was the only place I found the specific tile I was looking for and the owner said it would be a 2 week lead time which worked perfectly for a very tight schedule. After waiting a few days after the estimated installation time I contacted him and he said it would be another 2 weeks, or possibly a month. I had another tile installer who did a beautiful job in the kitchen and as soon as I said I could have the other installer pick up the materials I'd already purchased, somehow the owner found a way to make it happen the next day. I can only imagine he was scrapping the bottom of the barrel on subcontracted installers, and they were nice, showed up on time, worked hard, but they were very inexperienced. Their work was very sub-par with huge wavy lines at the edges, uneven tile setting, and I don't even know what they did with the floor in the shower area but it's thick, it's weird, and the trim is atrocious. The owner showed up halfway through the installation and mentioned that he'd sent me an email about a price increase. I hadn't seen it, would never have agreed to it, and not only that he never once contacted either me or my husband by phone to confirm. If I wasn't in such a time crunch I'd have thrown him off the jobsite right then and there. He's a liar and a weasel and has no control over the shoddy workmanship his subcontractors do. Look up Michal Battle if you want tile done right.

They were easy to work with and did a good job refinishing my hardwood floors. The painter who…read moretouched up the shoe molding could have done a better job not getting paint on the hardwood but overall I was pleased.

I'm grateful to this company for providing great service and delivering a beautiful finished…read moreproduct. I was looking to swap out carpet in master bedroom to match the rest of the house type of wood floors and I wanted to restain the floors to a darker color. Sandra and her brother worked with me to help me match and order the exact same type of wood planks for master bedroom that was already in the rest of home. They also helped me find the darker stain I desired. This company is professional, reliable, and hard working. They are experts in wood floors and I'm happy I found them. I highly recommend giving them a call if you need help with your wood floors.

We had Mr Carpet install carpets in two rooms, and could not be happier with the finished job…read more The team was very miticulous in cleaning the bare floor after the old carpet was removed, and were so careful in cutting and joining the carpet sections that we cannot tell where the different pieces come together. New tack strips were added, and the carpet stretched so perfectly that no shoe moulding will be needed to hide gaps. We would have no hesitation in recommending Mr Carpet to anyone who wants a first class installation.

I called Mr. Carpet for a quick quote on carpet removal and installation. Allen was very…read moreknowledgeable and gave me an affordable quote within minutes. I didn't even bother calling anyone else and went for it. I mentioned I would pull up my own carpet to avoid extra fees but when Allen told me the cost for removal I decided to have them do it as it was extremely reasonable. They even offered to help move furniture. Within the week they were onsite to do the job and Allen was right there project managing the crew. It was great to see someone with so much knowledge and expertise right there with the crew pushing them along and getting the job done. All in all the service was great and I couldn't be happier with the end result. Keep up the good work team!