I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and for homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support. read more

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience. What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision. read more

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Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination of carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work! read more

Into the Woods Flooring and Restoration - Fresh new flooring! - Flooring Near Me - Buford, Georgia

Finding high-quality engineered oak planks for the downstairs area went smoothly at this showroom. Edward provided detailed specifications on wood grades and wear layers, helping narrow down the selection to a durable, matte-finished option. The ordering process was simple, and the material was delivered in perfect condition. read more

This company is highly uncoordinated, overcharged us, and did a very poor job with our flooring project. The other reviews seem like the company bribed people to write those bc they are very far from what we experienced 1. We drove an hour plus to pick a flooring option and were told it was in stock but were informed later that it wasn't and we had to drive all the way back to pick another option -- they informed us a 2nd time that it was available and later informed us that it was not and we had to start the process all over again. Being 9 months pregnant and living away from my home due to the flooring issue was a massive inconvenience for us 2. They overcharged us by adding 60 sqft extra to our estimate (on top of the 10% max wastage per industry practice). We only caught this when the insurance company's and their own sister company's estimate did not match. When we inquired, the owner lied to us that the extra 60 is allowed per industry standard -- we verified with the insurance company after and inquired with other flooring experts and they informed us that this is not expected. This costed us an additional 1.5k. 3. We hired their sister company to move / reattach appliances for us. They dragged the appliances on the newly installed floors and we had to get them redone. This further deteriorated the quality of the floors due to stripping an extra layer 4. They placed the new wood logs in another room that we weren't getting done. They damaged it. They repaired it later but it added more time to our project which we couldn't afford with a newborn. 5. The owner sent us a surprise charge of 600 for cabinetry work that we never approved when we asked him to back out items that were not performed in the original estimate -- he pretended to removed those charges only to introduce a new charge that we never approved to cover his margins 6. The owner added painting as a line item in the estimate. We thought it was around the edges of the baseboard which was getting detached and reattached for the flooring work which was covered by the insurance company. We later discovered that they extended the painting to the top and center of the walls in areas that were nowhere close to the floor or baseboard. This was bc their crew put their dirty hands on our walls and they tried to cover it up. -- we discovered this when we saw stains on our bathroom walls which they forget to cover up. They did touch ups on our existing wall without applying primer (which is a basic step that any legit company would do) which created patches on our walls that we will have to cover at our own cost since the insurance company refused to pay to areas that were not part of the flooring project 7. They did not install one of the cabinet drawers properly. We will need to hire another company to fix this. Worst part -- the owner offered us 200 bucks for all the issues above. The 60 sqft extra costed us an extra 1.5k on our project not to mention all the rework and an additional month or so that was added to our project due to all the careless mistakes with flooring selection and the floor damages. read more

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I appreciated the prompt response I received and the very thorough explanation of the services offered. There was no beating around the bush! Everything was laid out in a very straightforward manner. This enabled me to quickly ascertain that my job was not a good fit. However, if I need something done more in line with the services they offer I will definitely be giving them a call because I can tell I would receive great customer service from a company with expert expertise regarding the services that they provide! read more

Candi's crew did an amazing job replacing the carpet in my son's room and stretching the carpet upstairs for us. Thank you! read more

Into the Woods Flooring and Restoration - Flooring Near Me - Buford, Georgia

For a quote to fix a 12" x 12" piece of carpet they want $398... for that money I can do it myself.

We had the carpet taken out on the second floor and LVP flooring installed because of allergies with the kids. Candi had amazing communication the whole time and Responded immediately to every question. It was great they had a show room so we could physically see the flooring, and even after a trip up to Dalton Georgia we went with them because of the quality of the flooring, price and because with their package it was so easy. The install team worked hard and fast. We watched them prep the floor by leveling and nailing down all the boards and it's been squeak free. It's been more than two months and it's held up extremely well and I highly recommended them for any flooring project. read more

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We had flooring installed in our whole house. The whole process was excellent. The Salesman patiently assisted us in selecting the best flooring option. The installation process lead by Manual was outstanding. His attention to detail and quality was much appreciated. I highly recommend this company. read more

We had to have our floors done quickly and the team was responsive and did great work. This was even more critical because we had to lead the entire project from out of town. They had to blend the flooring with planks from another room and you couldn't tell the difference at all!!! read more

Into the Woods Flooring and Restoration - Flooring - Flooring Near Me - Buford, Georgia

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STAY AWAY FROM THIS COMPANY AT ALL COSTS. BUYER BEWARE! IF you have no choice but to go with this company, record all their calls and install cameras, and get multiple estimates because they will lie and rip you off! This is the worst company and the owner is extremely malicious. I'm writing my independent review and experience post my wife's comments below. My wife was hospitalized due to all the stress this company brought us. He reached out after my wife's initial review below making it seem like he was open to correcting the mistakes and refunding us, but he called us names (Called us petty for asking us for the floor warranty due to the damage that they left causing them to refinish therefore we weren't sure if the warrant would still apply). He tried to bribe us to update my wife's genuine review and when we refused to do it, he refused to give us a refund. When we pointed out this is illegal and that we would report him to ftc and yelp, he started backing out. Including the text exchanges in the screenshots as evidence. He tried to make us sign a settlement agreement prohibiting us from writing and updating our reviews. We also filed official complaints with BBB and the Georgia consumer protection department but this company refused to respond and repay us. On top of all this, his response below is absolutely absurd and he's trying to lie to justify and lie to more potential customers! read more

Into the Woods Flooring and Restoration - He asked us to sign a settlement agreement forcing us to update our genuine review instead of just refunding us for the mistakes - Flooring Near Me - Buford, Georgia

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Had a great experience with Into the Woods flooring. I needed engineered hardwood in my master bedroom (less than 300 sq ft), preferably matching the existing hardwood in the hallway. I checked with 4 different flooring places, and Into the Woods gave the most professional impression and a good price- not the cheapest of the 4 (not the most expensive either, and all were within a few 100 dollars), but itemized and came with a call from Candi walking me through the line items so I knew what exactly I was paying for. Candi put in special effort at multiple stages in the process at no extra charge. She helped get samples sent to me to match the existing wood, and managed to schedule the work on a tight timeline to accommodate me. From our first conversation to laying the floor was 2 weeks. The floor looks great! I also visited their showroom in Suwanee, which isn't large but the service was friendly and there was plenty of woods/vinyls/etc to see. read more

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I purchased a home going through the renovation process. I used into the woods for this project. I like their work and look forward to other opportunities. read more

Everyone from Candi and Beth in administration, to Nolan with the estimate, and to Alex with the installation was professional, friendly, and wonderful at their jobs. We could not be happier with our floor and our entire experience working with Into the Woods Flooring. Absolutely recommend! read more

Into the Woods Flooring and Restoration - Another shot of the finished product - Flooring Near Me - Buford, Georgia

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I recently had an issue with flooring I had installed by another company. One of the boards was moving and leaving a gap in the doorway. I requested quotes from several companies on Yelp to come out and repair it. Into the Woods reached out, free of charge, and walked me through how to fix it. I will definitely be reaching out to them when it's time to install flooring in other areas of the house!! read more

Lack of attention to detail. They did a rush job and left gaps and cracks between the wood floors. Wood glue coming up through cracks. The wrong wood was used on our stairs and had to be redone, had to wait over a month to fix it, then they didn't finish it and had to come back out a week later. Quarter round trim was installed sloppily. Our front door can no longer be opened fully because of the new height of the hardwood--which was not detailed and no solution was given from the company other than I'll "just have to deal with it or fix it myself." When they originally came out to do an estimate, I asked for a new flush seamless transition between the kitchen and sunroom because the floor levels were different between the two rooms. There was an old piece of wood that transitioned the floors that came with the house but it was about an inch step up/down, not a seamless flush ramp. They said they could give us what I was asking but instead they just repainted that transition piece that was already there and put it back exactly how it was before. The other alternative would have been to completely raise the floor which would have added thousands to the overall cost. Overall a very frustrating experience--I would have rather paid a premium for a more experienced installer to do it in retrospect. read more

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This is our second time using "Into to the Woods Flooring" and as before the results were excellent. We had flooring and base boards installed in the bathroom. Everything was great. The base boards were flawless. Very satisfied. read more

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I cant say enough good things about this company. I called on a friday night from another state they replied and spent most of the weekend texting me pics and ideas, by tuesday we had a plan and contract Nathan showed up at my door as planned..he was awesome, skilled, hard worker and amazingly talented..I cant say enough good things about this company..great pricing and quality materials read more

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After completing the entire process, I have to say this was the most pleasant experience you could have when refinishing your floors. First there's the communication, which was top notch. Through every step of the process Shamus and his wife Carrie kept us informed of everything happening. This was a big peace of mind and helped us understand the process. The men who did the work were courteous and extremely polite, answering with "yes sir" and "no sir". Sadly you don't find that much anymore. Their work was as impressive as their manners. So upon completion we are so pleased with the way things were handled and the amazing results...I'll let the pictures speak for themselves. To close, I wholeheartedly recommend Into the Woods Flooring and would absolutely use them again. Do yourself a favor and give them a shot when getting your estimates. read more

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Nolan came out and gave us a quote for flooriing and stairs. He was knowledgeable and pleasant. He answered all my questions and delivered quotes as promised. We will be working with them in the future! read more

Responsive to request for service. Courteous and professional . Helpful to know that qualified service providers who are available.

So fresh n so clean!!!! We called Candi and Shamus for new carpet. They came right over and gave a us a great quote. We got to pick out the carpet we wanted and the color. They worked around our schedule and was able to get the carpet installed in one day. We had no hassle with the installation. Nothing but great things to say about this experience. read more

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Worked with Into the Woods for some staircase work. Santos from the service team was excellent to work with. Really knowledgeable and had my best interests in his mind. Prompt to arrive at my home and was very accommodative of my needs. read more

We are very pleased with our experience with Into the Woods. They were incredibly helpful and responsive. Candi answered every single question and made sure that my worries were allayed. Candi and Shamus stayed late on a Saturday to help us choose our flooring and we're patient with our needs. We were able to easily schedule our installation, and they were finished even earlier than expected. Great experience! read more

I bought a property and the living room is a carpet (?) and front door flooring are chipped tiles. I am not a fan of tiles nor carpet, so I was looking for floor installation services. Candi response are respectful and fast. Nolan, the estimator was a good guy to talk to and he explained to me what are needed and gave good recommendations. I love talking to Nolan and he is a funny old dude. Reminds me of my dad haha! The coordination is great with Beth and Tasha. Manuel and his crew is awesome as well. I love the floor installed (I just need my house cleaned), it's just they didn't hide the wiring at the front door. The internet cable, they were able to hide it though. I would like to give them 5 stars but the exposed wiring at the entrance is a no go for me. I would still hire them though for my next project next year! Looking forward for them to work on my dining area and kitchen. read more

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I pride myself on doing my own floors, and I'm typically very meticulous and slow with my work to ensure that things are done right. For the high traffic areas in my house, I knew I had to contact the pros, so I interviewed more than 6 contractors around the Gwinnett area and decided to go with Into the Woods because of their professionalism, itemized lists, and on point communication. And..from the results...I think I chose correctly. I'm not going to lie, it was a hard job. The material that I provided wasn't the sturdiest material (should probably go with their recommendation FYI), but they got it to work and pulled it off beautifully. Both my wife and I were blown away with not only the speed, but also the quality of their work. Our house changed overnight and for a great price. There were some minor bumps in the process, but the whole team was dedicated to making sure that the end results were flawless. (And thank you for handling my new furniture with care). Everyone on the team was so understanding, easy to talk to, and a pleasure to work with. I was going to do my basement floor on my own, but based on what you've done for me in this last job, I'll probably end up reaching back to you all soon! read more

Into the Woods Flooring and Restoration - Flooring Near Me - Buford, Georgia

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Recently had our hardwood floors refinished. The process was great from start to finish. I highly recommend you consider Into The Woods if you're considering any hardwood flooring work. read more

We hit by Atlanta freeze in Dec, 2022. Candi approached us actively, citing that they can help us from insurance claim to restoration work. We signed contract with them, that is our start of a nightmare, a worse nightmare than Dec, 2022 Atlanta freeze. Shamus's slogan is "we need profit", not only try to pocket every penny compensated by insurance, but ask for a lot of $$ for any minor add on works. For example, after all of dry wall removed, we wanted to add a 72 inch wide * 12 inch deep niche in the dining room, he asked $950 just for frame work. Our communication with Shamus is lengthy and very very difficult, His un-professionalism, easily fired up personality added extra stress upon frustration from natural freeze. After we have already paid $35,000 to initialize restoration work, we then realized his difficulty to work with, we wanted to do as less as possible job with them. So we revised our contract, then we are asked for full upfront payment, to pay left $22,000 before they really start their work. Although Candi promised that we can find contractors to do restoration as long as we pay a certain amount for insurance adjuster's work, we are not allowed to hire our own contractors to do carpet, etc. Have anyone ever heard about FULL upfront payment for construction work?! is it a fraud to be asked to pay full price before the job starts? read more

Our home is fairly new and we had some structural issues with our second floor a year after moving in. The floor was sagging in the hallway upstairs because of misaligned concrete footings and support beams. After going back and forth with the builder and them doing the minimum to fix the issue we knew we needed to get our subfloors raised. Shamus oversaw all the work and was very open and honest about any issues that might arise. Santos and his men did excellent work and went above and beyond. The floors look amazing and level!! They look like they should have all along. They were very clean, making sure to insulate any work mess and very respectful of our home. So so appreciative of all they did. read more

Into the Woods flooring did our entire home in hardwood and carpeted our stair cases. This is a family owned business in which the owners really care about the quality of their work. Candi and Shamus are kind and patient. Their prices are very competitive. Juan installed both our hardwood and carpeting. He is kind, professional and EFFICIENT! The owners will follow up after the work is done and take care of any outstanding issues. We live over an hour from their location. Therefore, they service a large part of the ATL metro area. read more

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It is absolutely retaliation and that's ok just be honest. You go from providing a $100 to telling me I owe you. You can go by what your contractor stated and we can move forward and lawyers decide. I was never given notice of a fee for the contractor coming out until I advise you your contractor used my restroom "without " permission and left feces on my toilet. Also, please advise how I'm billed for 2 visits when the second visit was due to the office not advising the contractor of the correct stain to bring on the 1st visit which is written in a text. You offered to have the contractor to come back out with the correct stain to rectify the miscommunication. He also took all of his materials. Yes once voices were raised I hung up, there's no need to continue to argue. We can move forward and let other dictate how to handle this bill that I shouldn't have. read more

Into the Woods was a company we used to refinish our wood floors on a recently purchased home. Not only did they complete the job quickly, the quality of work was great! We are very happy with the floors. A representative came to our home to take measurements, received multiple quotes with various options and once we decided, the work began. Once the floor was ready for stain, a representative laid out different colors we were debating which made it very easy to select a final color as we can physically see how it would match the interior colors under real lighting. They will even customize and mix stains if you'd like. Once the floors were finished, they cleaned up and informed us of best practices to keep the floors in top shape. Highly recommended. read more

The team at Into The Woods Flooring did a great job at my home. I had originally planned to replace only the 40+ year old flooring in my home, but after ripping up the old flooring, they found that there was no plywood underneath but rotting and damaged planks instead. The previous floor was also creaking, buckling, and had several low spots. Shamus came up with a solution to place to repair the planks and put new plywood on top of the repaired planks. Candi stepped in to revise my estimate, and the team was still able to complete the install on time before I moved in. The best part about the team is that they are willing to correct any mistakes (e.g. we ended up having to switch to a different wood color to match the existing wood in the house), and they stand behind their work. I challenge you to find another installer who will achieve the level of customer satisfaction that Into The Woods Flooring provides. Shamus even came out after the install to clean the floor himself! Very satisfied that there are no more creaking floors at our home! Hope to use you guys for future projects. Thanks! read more

I had a small project to install vinyl plank flooring in my water-damaged basement. They are a pleasure to work with. Candi who coordinated the entire project is very friendly, professional, and responsive. The gentleman who came out to do the estimate and the 2 man crew who did the installation were punctual and friendly. I could tell that they love what they do for a living. I'll admit, they weren't the lowest bid, and if I had a much larger project I would have negotiated for a lower price, but since the project was so small, the savings would have been minimal. Just goes to show you that customer service can go a long way. I will definitely use them again for a future project I have in mind. read more

Extremely pleased with this company! Very responsive and professional from initial contact to job completion. Their prices were substantially better than the large home improvement stores. We replaced the carpeting in our home with LVP - it is beautiful, waterproof and durable - just what we need with two large dogs. Installation team did a great job and the quality of the materials (and service) exceeded my expectations. Forget the big box stores - sometimes the BEST products and service comes from the small, locally owned businesses. Would recommend them without reservation! read more

We needed our floors replaced due to water damage and while our home insurance company sent another flooring company to do them, we decided to go with Into the Woods instead due to their high rating on Yelp. They were very very helpful and walked us through the process. I went to their showroom and the lady who helped me (I think her name was Beth) explained in detail the differences among the types of flooring. Since they had the LVP that I wanted in stock, it didn't take long to schedule the actual date for their people to come do our floor. We were given a time frame that it might take a couple of days to do everything, from removing the old flooring to replacing them with the new. On the scheduled date, the contractors came and finished everything in a day. We are very happy with their work and the floor looks gorgeous. We noticed the difference between their product and how well they were installed compared to how our builders did it (it's a new construction home) right away because the floor felt stable, whereas our old floor that the builders put, there were many places where we felt air pockets as we walked on them. I highly recommend Into the Woods and their contractors did an awesome job! read more

Can't say enough good things about these guys. Amazing job, respectful of budget and treated home gently... refreshing change to the usual contractors. Attention to detail was superb. So happy with our re finished floors. They are beautiful and they gave us all the right advice. I love them :) and the service we received! I want to give them an over and above the norm star ;) read more

Into the Woods Flooring and Restoration - Flooring Near Me - Buford, Georgia

Everyone was great! Installers were friendly and professional. Job looks great. I will recommend Into The Woods to my friends.

I recently had the pleasure of working with the Flooring team. I had new hardwood floors installed, old ones refinished and new carpet installed. It was an entire home project. From start to finish I was very pleased. Mario, Beth, Sabrina and the rest of the team are fantastic. The job was done in a timely manner, communication was a breeze and the end product is just phenomenal. I would highly recommend them for any flooring project. I will be using them again in the future. read more