leon was wonderful. first, we scheduled a meeting at his store to pick the flooring and sign the…read morecontract. then he gave me my installation start date. he arrived each day on time with his helper and completed my entire home in only a few days. if i had any concerns or questions, he was so reassuring. i really appreciate everything and i am referring him to everyone that i meet!

I called Mr. Carpet for a quick quote on carpet removal and installation. Allen was very…read moreknowledgeable and gave me an affordable quote within minutes. I didn't even bother calling anyone else and went for it. I mentioned I would pull up my own carpet to avoid extra fees but when Allen told me the cost for removal I decided to have them do it as it was extremely reasonable. They even offered to help move furniture. Within the week they were onsite to do the job and Allen was right there project managing the crew. It was great to see someone with so much knowledge and expertise right there with the crew pushing them along and getting the job done. All in all the service was great and I couldn't be happier with the end result. Keep up the good work team!

We had Mr Carpet install carpets in two rooms, and could not be happier with the finished job…read more The team was very miticulous in cleaning the bare floor after the old carpet was removed, and were so careful in cutting and joining the carpet sections that we cannot tell where the different pieces come together. New tack strips were added, and the carpet stretched so perfectly that no shoe moulding will be needed to hide gaps. We would have no hesitation in recommending Mr Carpet to anyone who wants a first class installation.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

The folks at FF&W are wonderful. We picked out a flooring and once installed, the color just…read morewasn't right. I had a sleepless night. I thought I would have to live with it. I went back to the store to check on the color, thinking maybe there was an issue with the lot I received. there wasn't. Tracy made some suggestions and was so willing to help. We pulled up the flooring, replaced and carpeted another area -- all in, I was shocked how little extra it cost to redo the flooring completely! We will reuse the original flooring elsewhere to boot! it looks gorgeous! We had a slight issue with the cuts from the drain tile, and the next day, it was fixed. Treated well, priced well, easy to work with and their referrals to the other pros were spot on. I am looking forward to the next bathroom!!

the guys at Fayett Floor and Wall covering did an absoluteLu beautiful job on putting down LVP _in…read moremy bedroom. They we very nice and friendly and seemed to enjoy the work that they did. They were fast but not sloppy with their work. the corners and around the door trim was perfect. every bored was staggered perfectly and straight. They had to move some heavy furniture but did it without a single scratch. They also did a good job of cleaning up after they finished. They have done other rooms I our house as well and did a great job. Will definitely use them again for the next project!

These guys are great. Steve gave us a fair deal on our premium vynl flooring. Looks amazing and it…read morewill last many years. We have done many floors in different houses and these guys are the best. Honest and efficient.

$8,997 flooring investment -- is this what customer service looks like?…read more Georgia Flooring Outlet presents itself as a family-owned company that values customer satisfaction. We made a significant financial investment in their flooring, and today we are left with failing floors throughout our lower level. We paid $8,997 for our Painted Desert LVP flooring and installation in January 2021. Within the first year, we noticed some areas we believed were normal cosmetic wear and tear. We had no idea there was a larger problem underneath the flooring. When the problems became significant in 2026, we contacted the original flooring company and provided photographs. I then searched for Sierra Flooring myself and contacted Jackie Gatlin on July 2 because we were trying to find a way to get this resolved. Jackie was the first person to raise the possibility of a moisture problem and a missing moisture barrier. That was the first time I had ever heard that term in connection with our flooring. Kevin Barwick of Georgia Flooring Outlet then became involved. On July 8, he requested photographs. After receiving them, Kevin responded on July 13 that he believed there could be a moisture issue in the subfloor and wanted to come to our home to test it. On July 17, Kevin came to our home, inspected the flooring, and performed moisture testing. After the test, he explained to my husband and me that moisture was coming through the concrete and that, because the flooring had been installed directly over concrete without a vapor barrier, it was essentially acting like a sponge. He told us the proposed solution was to replace the entire floor and install a vapor barrier underneath it. Kevin later documented his findings in writing, stating that, in his opinion, the absence of a moisture barrier was the reason for the flooring failure and that the moisture present was enough to cause the failure. Then the remedy changed. Instead of replacing the entire floor, the proposal became a localized repair of the breakfast-nook area because matching flooring had been found. As homeowners, we had a very reasonable question: If the absence of a vapor barrier was contributing to the failure, how does replacing one area solve the underlying problem? We asked what would happen to the remainder of the flooring if we accepted the repair. We asked what would happen to the warranty. We had additional questions about how this proposed repair would address the rest of the flooring. I escalated the matter to manager Mitzi Long, who told me she would review it and get back to me. On July 31, her response was that the claim had been "resolved." But no repair was completed. No replacement was completed. No refund was provided. The attached photos show the condition of our flooring today. These are not pictures of one isolated area. They show damage throughout multiple areas of our lower level. And here is what is difficult for us to understand: Since this began in June, Georgia Flooring Outlet has had photographs, documentation, and the findings from its own representative. They know what our floors look like today. They know the proposed repair was never completed. They know the claim was declared resolved. Yet no one has followed up to make sure this was actually resolved. Not one call. Not one email. Not one "Has this been taken care of?" Not one "Are you satisfied with the resolution?" Nothing. We have continued trying to resolve this privately. We have provided photographs and documentation, sent formal notice to the owner, filed a BBB complaint, and followed the Georgia Right to Repair process. We have given every opportunity to address this without taking it further. This was an opportunity for flooring professionals to help a homeowner understand what was happening, answer our questions, and work with us to determine the best possible solution and outcome for everyone involved. Instead, months later, we are still living with failing floors that we paid $8,997 for. We hired flooring professionals because we trusted them to provide and install a quality floor properly. We should not have to pay another contractor to correct and replace a floor we already paid for. We are not asking for an upgrade or anything extra. We are asking for this to be made right. A company can say it values customer satisfaction, but after making an $8,997 investment, this has been our experience: A failing floor. A documented moisture issue. A proposed full replacement that became a localized repair. Questions that were never answered. A claim declared "resolved" without a repair. And months of complete silence while the damage remains in our home. Look at the photos. This is what "resolved" looks like today.

I recently hired Carpet Stretch Kings to address significant rippling in a client's carpet, and I…read morewas genuinely impressed by the quality of their work. From the moment they arrived, the team was punctual, professional, and clearly experienced. They walked us through the process, answered all questions, and worked efficiently without compromising quality. The results were outstanding--the carpet looked as if it had just been installed. What once appeared worn and uneven was restored to a smooth, like-new condition, greatly enhancing the overall appearance of the room. As a real estate professional, I value vendors who deliver excellent service with integrity, and Carpet Stretch Kings did exactly that. I highly recommend them to anyone needing expert carpet stretching or restoration services. Brandi Moreland - Moreland Real Estate Group powered by Independent Realty Co. 404-295-1024

Carpet Stretch Kings LLC did an outstanding job once again. We hired them again to install carpet…read morein our master bedroom. The installation was fantastic. Michael and Trevor are absolute professionals. I highly recommend their services.

This company is family owed, and everyone there is courteous, and professional. We had our entire…read morebasement floored with LV, the theater room was carpeted, and an upstairs bedroom was completed with wood floors to match the entire upstairs. Josh came by and gave us a competitive quote for the flooring, taking time to answer any questions. We had other quotes, some cheaper, but none of them matched the customer service of Cleveland Carpets. We waited 8 weeks for the install because we wanted to have Jim do ours floors, and he was booked out. We used Jim before to install floors upstairs, so we knew his work was top notch. Jim is a one man crew, who moved every piece of furniture himself, and put everything back in the exact same place. A few weeks later we had a door installed downstairs, and the contractor had to take up some of the carpet, which left a puffy area by the newly installed door. We called Cleveland, and Josh sent out a tech to reinstalled that area correctly. We asked how much and they said it's no charge. Who does that nowadays. If you need flooring done and want it done perfectly, call this company, you won't be disappointed. Thanks to Cleveland Carpets and their entire staff.

Great company to deal with from the free estimate to the finished install.read more