These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

William arrived on time and completed the toilet installation without any issues. Would definitely…read morerecommend.

Came out in less than 24 hours, quickly diagnosed the issue and fixed it immediately. I'm just a…read moregirl so I don't know if the pricing was fair for the job but it wasn't an arm and a leg. He explained the issue then showed me the fix after it was complete. He also tried to assist with a separate issue but I'll need an electrician for that. Would definitely use again for my plumbing needs.

Stop scrolling and CALL KWAKU!…read more Water was backing up through our toilet and tub on the first floor of our house on a Saturday. We called everywhere and no one could help (or couldn't help without an extra "emergency fee"). But Kwaku showed up within 2 hours, stopped the leak, helped us diagnose the problem and THEN, came back the next day at 9am to fix the broader issue. And all for an affordable price. He was a godsend and I will be referring him to everyone I know.

Very responsive service. Came out and fixed the issue in less than 24 hours and the price was…read moreaffordable.

5 MAJOR STARS!! Being an out of state landlord / property manager - It's not very often a business…read moretells you 'we wouldn't want to go down that road and have to spend unnecessary money'. While I still called around to get 2other estimates* I decided to go with Gene's for being the most reasonable and straightforward with providing results for my tenants. I had the pleasure of speaking to Ms. Kandis and Ms. Shelagh during the scheduling process. The technician (Mike B) was so professional my tenant called Gene's and myself to sing his praises. SHORT VERSION: Gene's definitely going to be my go to!! *1st company had an outrageous hourly rate plus a $600 camera inspection fee AND the 2nd company was reasonably priced but after given the same details as Gene's they didn't express the same amount of confidence/ knowledge to get to an immediate resolve.

I would strongly advise any business owner to look elsewhere for plumbing services. My experience…read morewith Gene Plumbing was unprofessional from start to finish. The Issues: * Extreme Delays: I waited since 9:00 AM for a toilet repair at my business. I was told the plumber would arrive before 4:00 PM, but he didn't show up until 4:30 PM. * Unfair Charges: Despite the delay being entirely their fault, the plumber insisted we pay for his overtime. I had already paid an employee to stay on-site specifically to give them access. * Unprofessional Leadership: I spoke with "Kandace," who claimed to be the owner. She was incredibly dismissive and wouldn't let me get a word in edgewise. I tried to explain the text communication I had been having since 9:00 AM, but she refused to listen. * Poor Reputation: I was originally referred by someone who also had a terrible experience (they actually had their home flooded by this company). I ignored the warning because I needed same-day service, but that was a mistake. Final Verdict: This business is disorganized and lacks basic customer service etiquette. Save yourself the headache and the "overtime" fees--call someone else. A few tips for posting: * Check your records: If you have screenshots of the text messages from 9:00 AM, you can often upload those with your Google review. It makes your claim "bulletproof" if they try to argue. * Response handling: If Kandace replies to the review publicly, try not to engage in a back-and-forth. Your review already paints a very clear picture for future customers. Would you like me to help you find a more reputable, highly-rated plumber in your area to actually get that toilet fixed?

Service and quality of work was great. Kind enough to come out on a holiday weekend to repair leak…read morein bathroom pipe. I would definitely use again.

"Prompt, Courteous, and Professional"…read more Ram Plumbing price was reasonable, and the service was great, I highly recommend Ram Plumbing to anyone who need a plumber.

Pro was very helpful and communicated well in the beginning. Pro completed a portion of the job,…read moreagreed to take on an additional work, but did not complete either job and refuses to answer calls or complete job.

From the owner: Experience makes a difference read more

So far, I am very satisfied with my initial interaction with this company. They spoke to me via…read morephone and asked all of the right questions. Looking forward to showing my job to them tomorrow.

Excellent and reliable services! Found creative and cost-efficient ways to address several issues…read more We especially appreciated his transparency and thoughtfulness. Strongly recommend!