I would strongly advise any business owner to look elsewhere for plumbing services. My experience with Gene Plumbing was unprofessional from start to finish. The Issues: * Extreme Delays: I waited since 9:00 AM for a toilet repair at my business. I was told the plumber would arrive before 4:00 PM, but he didn't show up until 4:30 PM. * Unfair Charges: Despite the delay being entirely their fault, the plumber insisted we pay for his overtime. I had already paid an employee to stay on-site specifically to give them access. * Unprofessional Leadership: I spoke with "Kandace," who claimed to be the owner. She was incredibly dismissive and wouldn't let me get a word in edgewise. I tried to explain the text communication I had been having since 9:00 AM, but she refused to listen. * Poor Reputation: I was originally referred by someone who also had a terrible experience (they actually had their home flooded by this company). I ignored the warning because I needed same-day service, but that was a mistake. Final Verdict: This business is disorganized and lacks basic customer service etiquette. Save yourself the headache and the "overtime" fees--call someone else. A few tips for posting: * Check your records: If you have screenshots of the text messages from 9:00 AM, you can often upload those with your Google review. It makes your claim "bulletproof" if they try to argue. * Response handling: If Kandace replies to the review publicly, try not to engage in a back-and-forth. Your review already paints a very clear picture for future customers. Would you like me to help you find a more reputable, highly-rated plumber in your area to actually get that toilet fixed? read more

Poor customer service, during clogged pipe repair my pipe was broken and they wanted to charge me to repair it! They gave me an astronomical price for a repair and then wanted half of the money before the job was done and the rest after completion! Beware of this company. read more

Gene's plumbing installed a 50 gallon AO Smith water heater in my house in 2017 and it's never given me a moment's problem except for the expansion tank, which failed last summer and had to be replaced subsequent to leaking out. read more

5 MAJOR STARS!! Being an out of state landlord / property manager - It's not very often a business tells you 'we wouldn't want to go down that road and have to spend unnecessary money'. While I still called around to get 2other estimates* I decided to go with Gene's for being the most reasonable and straightforward with providing results for my tenants. I had the pleasure of speaking to Ms. Kandis and Ms. Shelagh during the scheduling process. The technician (Mike B) was so professional my tenant called Gene's and myself to sing his praises. SHORT VERSION: Gene's definitely going to be my go to!! *1st company had an outrageous hourly rate plus a $600 camera inspection fee AND the 2nd company was reasonably priced but after given the same details as Gene's they didn't express the same amount of confidence/ knowledge to get to an immediate resolve. read more

Gene’s Plumbing - Plumbing Near Me - College Park, Georgia

Stay away! Gene's plumbing charges you 10x any other plumber. Had a valve twisted in our shower to make the water hotter (nothing was broken) and that was $181. Please learn from my mistake and YouTube the work they will do prior to arrival. Mostly likely you can do it yourself for free They will charge you $200 for a $20 job read more

I am in out of town property manager, I came in to do a deep clean of my house and broke my tank cover. I was devastated to find out that I would have to replace the entire toilet however I was referred to Gene's. I went down with a broken tank top they made a perfect match. They were empathetic to me even when they had a lot going on as a staff. I will truly be forever grateful. read more

Pricing is extremely high in comparison to other plumbers. Gene's quoted $5800 to repipe my hot water replacing the dreaded blue pipe. I received a quote from another company that would charge $4500 to repipe the entire system replacing all the blue pipe hot and cold AND drainage/sewage pipes. Gene's also charged me over $200 to come out to my house to give me an estimate. I used Gene's a few years back and they did not over charge me at that time. That's why I called them first this time. But with the way I was treated I had to go with the other company. read more

We needed shower fixtures and a garbage disposal installed. From the first phone call inquiring about services and prices to the finished work, customer service was excellent. Austin and his assistant did a fantastic job, were knowledgeable and completed the work in good time. I highly recommend them. read more

Gene's Plumbing and Remodeling staff is professional and on time. There dispatcher, Candice is always kind and professional. They are an important fixture in the College Park and surrounding communities. read more

I had a bad experience with Mr Rooter the day before. I called my uncle and he told me to call Gene's plumbing. I scheduled an appointment and told them what I needed. Mike & Chappy came when scheduled, very honest and professional. Mike told me what the problem was in 5 minutes. Mr Rooter quoted me a price of $1300, without knowing what the problem was. Gene's price was $174, what a blessing. read more

I made appointment with this company to install new bathroom and fix a few issues in home and on the day of appointment they called and informed me there would be 36.00 service charge to come out. They never told me there was a charge to come out and quote the job. I took the day off so I used a wasted day waiting for them to come. They are not very professional and consumer friendly. read more

I tried for 2 days prior to restart my pilot light in the water heater so after going in and talking with them, I scheduled an appointment. Two service techs came out and restarted it in less than 15 minutes without using any tools or parts, and charged me $110. Having public school education, forgive me if I'm wrong but isn't that $440 / hour?!? Although they did get the pilot light re lighted, that was a bit steep. Common sense to most business owners is to treat customers right and they'll be back. I certainly won't be nor will I refer them to anyone. Lastly, just for S&G's I asked if they'd do an estimate on another plumbing project... it's been over a month and I've heard nothing. That's all right though, I wouldn't use them anyway. read more

I hired them to put a deck on the back of my house about 20 years ago. They said they were using pressure treated wood... which I questioned and they said it was. ( please make sure you look at everything they use and make sure it is new and not used). It's costing several thousand of dollars to fix the problem because the back side of the house has settled because the wood has rotted next to the house (which was an addiction that he had done) and the floor has dropped 1 1/2" read more

The two that came were good men. I was charged $138 to remove water hoses off of a washing machine, that was already moved from the wall. One pushed the dryer maybe two inches. Maybe a 8/10 min job. I wanted to find me a local Plumber to use when i needed one. Too expensive for me. I will not use Gene's again. Kay K. 02/18/2021. read more

They have done several jobs for me and have done good work. They put in all new plumbing. Everything works as it should and estimate and final cost was the same. read more

Long story short, my landlord informed me that he was experiencing a water leak into his apartment below from my toilet and told me that Gene's Plumbing would be coming by on 2/3/15 to repair it--they did not show for the next two days. Nevermind that I'd prepped my bathroom (removal of rug and tray on top of toilet) on the day they were SUPPOSED to show and they DID NOT, show at all that whole week of after 2/3. When they did finally decide to show up, my bathroom was not prepped and they left my toilet area DISGUSTING! When I got home from work, there was this brown/black gunk left sticking out from under the base of the toilet, they also left what i presume to be the same substance on the wall, the sides of the toilet and a smear from where they repairman obviously kneeled and his shoe scraped the side of the bathtub. I don't expect them to clean my bathroom, BUT LEAVE MY BATHROOM HOW YOU FOUND IT!!!! Now granted, I am a renter in a home on the same STREET as this business and I wonder if they have treated anyone else's home in this way. They are unprofessional, not timely and have no sense of regard for peoples' time or home. I absolutely WOULD NOT recommend this business to ANYONE. If you rent or own a home in the historic area of College Park, GA DO NOT USE THEM FOR ANY SERVICE!!! read more

I have used Gene's twice. The first time was for plumbing to clear a drain line. He billed $150. Probably a bit on the high side, but it hasn't backed up again for 4 months. The second time Gene sent an electrician who billed $222.50 for inspecting the electrical system just prior to and after Georgia Power trimmed around the power line that solved the problem. The charge was $222.50. About 4x a fair price. I had a outlet installed in the crawl space of the same house this week for $50. That was on the low side, but just so you know what you're getting into. Another thing about Gene is that when I spoke with him, rather than take responsibility for the bill that he sent to me, he blamed it on the electrician and suggested I call him to work it out. I called the electrician who failed to return my call. Gene didn't bother to follow through. So, I give Gene's a about three stars for plumbing and a negative 5 for electrical work. Gene offered to be my "go to" guy for my rental property and I considered it till I got the bill for the electrician and was glad I held off on any further dealings. When you call Gene's just ask for a free estimate, otherwise plan to hand over a kidney or liver. read more

I called Gene's Plumbing over a year ago to provide plumbing services. I scheduled appointments several times and no one showed. After finally getting someone out one of the workers talked about how ridiculous it was that I had to wait so long and I told him I didn't know another plumbing company in the area. The worker tore my tile from the bathroom wall and I was later told that he could have accessed the plumbing through the other side of the wall. The charged per hour to install new valve. I purchased the valve from them for $170 + tax and they charged $333.99 to install it. Not to mention they came out the day before to unclog a sewer line that costed over $300 as well and could have completed the job that same day. The person in the office stated that I'd already waited a year and 1 more day wouldn't hurt!!( r u serious) Every time I asked for an estimate, they would refer me to the owner Gene who continued to send me estimates on the wrong thing. When I called regarding the wrong estimates the customer service people were rude. After work was completed I had an issue the next day with my water coming on and they said I probably had frozen pipes. They did not complete the job that I contracted them for and the office assistant told me that they weren't going to because I asked the workers if they did side work. The same worker that asked me why I waited so long went back and told the owner that I tried to get him to do work on the side. I should have chosen a different company when the 1st worker came out and assessed the situation, promised to come back the next day, and never showed. This company is very unreliable and unprofessional. I would not recommend their services. I wish I'd read the reviews and listened to friends before using their services. read more