Over $10K wasted on a low quality job- buyer beware! Meanwhile, mgmt has smooth talked and passed us from person to person with no true accountability or offer of compensation. Here's how our job went:
1. We were sold an exterior foundation support solution that I'm still unsure is appropriate for the interior settling that caused us to call in the first place. When estimator JD came out, we showed him our observations (door frames askew, wall cracks) and were sold helical piers. We discussed how an interior lift is not possible due to the basement being filled in but were assured by JD that helical piers would still be appropriate for our concerns.
2. On day 1, the crew no called no showed. We had to reach out to reschedule.
3. Crew installed push piers instead of the quoted helical piers. We were not told this UNTIL we pressed for an explanation mid-job and then were told that the type of pier doesn't matter, costs are the same and they do the same job. Felt very unprofessional and shady.
4. Crew busted a pipe while digging and when I asked to have a 3rd party plumber document the break and repair, they ignored and did it themselves. A year later, we had a massive water leak and the plumber that came out had to replace the entire piece of pipe that was originally broken and poorly repaired by the crew.
5. Crew did not complete interior benchmarking. We were told foreman Jeremy would do it and he didn't. I got Craig the supervisor on the phone, who assured me the foreman was going to do it before leaving the job. Final day comes and I see him walk out without doing them! So my husband has to remind him. He has a bad attitude, doesn't use a laser, scribbles some half ass numbers on a sheet of paper and leaves. I call Craig again who admits the foreman went explicitly against his instructions and "would be disciplined" and then personally had to come out with a laser to do it right. It was LIKE PULLING TEETH to get this basic action delivered as promised.
6. Finally, the crew did not complete proper exterior benchmarking measurements. From the start, Craig said measurements would be in our "customer portal" and would send me the access details. Never got them. We didn't get ANY documentation until almost a year later when we were contacted by AG to do 1 yr benchmarking and I had to remind them that we still didn't have the original measurements! They then inform us the mysterious customer portal is not really functional and end up sending an email with a bunch of unorganized photo links. Of note, there was no file that showed us the exterior measurements. After much back and forth with sr mgr Efrain and head of ops Kyle, we were told that an exterior benchmark log doesn't exist and is unnecessary. They said the crew uses a laser line to put in the rivets across the perimeter of the house, so there are no measurements needed to reference the elevation of each rivet relative to each other. This was despite both Craig and Efrain previously confirming those measurements existed and that they just had to find them in the portal for me. Fast forward to the 1 yr benchmarks and we find out that the rivets were in fact NOT at all placed on a level line. For example, relative to the rivet placed on the SE corner, the next rivet to the west was 1/4" higher, the next rivet was 1.5" lower, the ones on the SW part of the house were 7 to 7.5" off). Most importantly, NONE of these differences were documented, so there is absolutely no way of knowing 1 yr after install if any additional settling has occurred. In fact, the tech had to put in several additional rivets laterally across the perimeter, re-mark existing rivets, and document relative elevations of the rivets in order to enable checking for incremental movement another year from now. (read: they finally did what they should have and needed to do a year ago!!) This appt was a week ago and I've gotten no indication from mgmt that they are going to acknowledge and address this clear evidence of a very poorly executed project. read more
