1. Engineered Solutions of Georgia

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Smyrna, GA

Engineered Solutions of Georgia

3.4 (45 reviews)
Open • Open 24 hours

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Wall in 2025. ESOG denied warranty work saying wall was bowing and their repair only covered settling. Hired them to fix cracking.

I had a very bad experience with ESOG and would not recommend them. Below is the final email I sent to Chuck, Luis, and Jay which describes my ten year long experience with them. They ignored my email and never responded. Their contracts are vague and they have not honored their warranty. From: bart Sent: Wednesday, August 27, 2025 6:01 PM To: Chuck Irby Cc: Luis Cuevas ; jay.eastland Subject: Re: Move forward with Carbon Straps - Follow Up   Chuck,  In June of 2015 I hired you to fix the cracks in my wall. When you came out, I told you that I had been told by other foundation repair people that the wall was bowing and that they had recommended Carbon Straps. I asked you about doing block fill with rebar as I had instructed you to do on the previous repair that has held up well. You persuaded me that the problem was settling and that piers should be installed instead. After the pier installation, the cracks continued to get worse and I finally called the warranty people in 2019 and Keith Cunha came out. The cracks continued to get worse and I called you in June of 2020 to discuss. You said would order a benchmark test and that you would come to my house and look at the wall. You never came out to look at the wall. The warranty people came out a few more times but they kept checking the floor and I kept telling them the repair was for the wall. Finally in 2024, the wall was starting the shear and the cracks had continued to get worse so I escalated. Luis came out and I told him I had originally hired ESOG to fix the wall, not the floor. It seemed like he did not believe me so I asked him to confirm that with you. He later told me that you said you did not remember. I sent you an email asking you if you had confirmed this with Luis but you did not respond to my email. Luis said he would install the carbon straps for 1800 (maybe 1850) and that would basically be at his cost. Luis now says he does not remember telling me that. I wanted another opinion so I asked Randy Greene to come out about a month ago and said that if ESOG would install the straps for $1800 then I should do that so all the work would be under warranty with the same company. So, I reached out to you one last time with the hope that we could move forward and finally get my wall repaired correctly. Now, ESOG is not going honor the $1800 dollar quote Luis gave me so I am not interested. Back, in 2015 when I originally ordered the work, I had quotes that were less expensive. You said that your business was slow, so I went with you to help you out. Also, I trusted you and believed you would make it right if something went wrong, but I guess I was incorrect. You could have stepped in and straightened this out over these past years but you did not. I don't think you are the same Chuck Irby I knew 20 years ago. This work should really be done under the original warranty because providing the wrong solution should be under the "workmanship" portion of the warranty. I have tried everything I can to work this out with you guys, but it seems you have no interest in making this right. It is bewildering to me that you would prefer to get bad reviews, Better Business Bureau complaints, and Ga Secretary of State complaints when all you have to do is the right thing and honor the warranty and fix the wall that I hired you to fix 10 years ago. From reading other reviews, it appears many other people have had experiences similar to mine. Please let me know by close of business Friday (8/29/25) if you will finally fix my wall correctly and under the warranty at no cost to me. Otherwise, I will assume you are refusing to do so. I will tell the truth in my reviews and complaints with the hope that it may help prevent this from happening to other people. I trusted you guys and you let me down. Bart

crawl space

They did a nice job raising my front stoop and putting a new vapor barrier in my crawl space. I was very pleased with their service.

This was my crawlspace AFTER their work when I hired them to take care of water intrusion.

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3 months ago

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2 years ago

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3 months ago

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11 months ago

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10 months ago

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Thank you for the positive review!

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1 year ago

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Thank you for the positive review!

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1 year ago

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11 months ago

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2 years ago

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4 years ago

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4 years ago

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7 years ago

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7 years ago

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11 years ago

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Ask the Community - Engineered Solutions of Georgia

Review Highlights - Engineered Solutions of Georgia

“Jared came out and was very professional and checked our home and crawl space for foundation issues.”

Mentioned in 3 reviews

Read more highlights

AKME Waterproofing & Sealants

AKME Waterproofing & Sealants

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We had AKME complete a water restoration project in our basement, and I couldn't be happier with…read moreour decision. From the very beginning, Steve was outstanding. He came out personally for a full consultation and walked us through the entire process step by step. He explained exactly what needed to be done, why it was necessary, and what we could expect throughout the project. His knowledge and experience immediately gave us confidence that we were making the right decision. The quality of the work was A+. The crew showed up ready to work every day, was extremely respectful of our home, and worked incredibly hard. They communicated with us throughout the entire project, kept us informed of their progress, and always arrived when they said they would. As with many restoration projects, a few unexpected issues were discovered once work began. Instead of surprising us, Steve took the time to explain everything thoroughly, discuss our options, and answer every question we had. This is a significant investment, and knowing the owner was just a text or phone call away provided tremendous peace of mind. If you're looking for a company that values honesty, communication, and quality workmanship, I highly recommend AKME. Steve and his team exceeded our expectations, and we're extremely grateful for the care they took with our home.

Steve at AKME Waterproofing was great to work with. He explained everything from start to finish…read morebefore the work began, so I knew exactly what to expect. I really appreciated how honest, efficient, and professional he was throughout the whole process. It is not always easy to find someone you can trust, but Steve absolutely earned that trust. I would definitely recommend AKME Waterproofing. His pricing was very in line with what I expected it to be when I researched it and I found great value in everything they did for me.

Restore Hero - What we do best!

Restore Hero

(1 review)

I highly recommend Hero, Chad is the best. I had a flooding emergency and he arrived in an hour and…read morestarted cleaning immediately. He and his crew were very professional and hard workers. He helped navigate me through my insurance claim every step of the way. Highly recommend!

From the owner: At Restore HERO Restoration & Roofing, we believe every homeowner and business deserves a trusted…read morepartner when disaster strikes. Our company was built on one simple promise: to be the one HERO you can rely on when you need it most. Whether you're scheduling a free inspection or responding to an emergency involving water, fire, mold, storm damage, roofing, basement waterproofing, or crawlspace encapsulation, our experienced team is ready to respond quickly with professionalism, integrity, and compassion. What truly sets us apart is our commitment to doing the job right the first time. Our technicians are IICRC Certified, and we follow the industry's highest standards for restoration, remediation, and structural drying. From the initial inspection through the final walkthrough, you'll have a dedicated project team that keeps you informed every step of the way, ensuring a smooth, stress-free experience. At Restore HERO, you're never treated like just another customer—you become part of our family. We take pride in honest recommendations, exceptional craftsmanship, transparent communication, and delivering results that protect your home and your investment for years to come. Thank you for visiting our Yelp page. We look forward to earning your trust and showing you why homeowners and businesses throughout Metro Atlanta choose Restore HERO Restoration & Roofing when quality, reliability, and peace of mind matter most.

American Crawlspace Solutions

American Crawlspace Solutions

(34 reviews)

From the time I spoke with the Customer service agent, to the Sales Rep-Joel Tobias, I knew that I…read morewas going to contract services with this company. Joel was patient, kind and very knowledgeable on any questionable concerns that I had about my home repair in the crawlspace. The day of service, the crew came out on time and was ready to work. They also were very kind and transparent while working in my home. Winston was the lead contractor and he was definitely very knowledgeable too. I would recommend this company to anyone that needs mold remediation and encapsulation for crawlspace. I feel like I spent my dollar wisely and well. And yes, I think the pricing was reasonable as well. Call American Crawlspace today! Thanks again guys!!!

We are extremely pleased with American Crawlspace Solutions. We have had some settling issues ever…read moresince we bought our house and fixing it has been slowing working its way up our "To Do" list. Joel was super professional with his inspection and estimate process. He was willing to work around out busy schedule and gave us a reasonable quote for the work the most needed done to secure our foundation. The crew members that did the work were also extremely professional and competent. The crew leader (Winston) explained what was being done and what improvements could be expected and what the limitations involved were as well. We now feel confident that the main problem areas have been addressed and our hose is safe from future settling damage. Thanks Guys for a job well done. We highly recommend ACS to anyone needed work on their foundation. 5 Stars!

AquaGuard Foundation Solutions

AquaGuard Foundation Solutions

(161 reviews)

Adrian was prompt, professional and truly knowledgable in this industry. He was thorough and took…read morethe time to explain to me the process.

I have a long history with Aquaguard. I keep giving them chances and end up wasting my time and…read morebeing sorely disappointed. I had them out several years ago to give me a quote on raising a walkway that had dropped a few inches after some work was done underneath to repipe. They told me that their minimum to come out was $2,500 and that I should look to find some work to justify their effort since the repair I wanted was less than 1/5 of the total $2500 cost. I had nothing else to repair and sent them on their way. A few weeks ago I responded to a facebook ad about a similar type of repair, not realizing that it was Aquaguard. After partially filling out the questionnaire about my needs, the name Aquaguard popped up so I declined to go further. The next day someone from GroundWorks called me and explained that the person who told me about the $2,500 minimum was lying and that they could do the job for much cheaper. He explained that the person just wanted to estimate a larger job, that Groundworks had recently purchased Aquaguard, that they were changing their business practices, and that the person who had given me the previous quote was no longer with the company. (He implied that he was fired). He said that yes they do perform much smaller jobs and wanted to send someone out. Eventually, I said yes. I knew something was wrong when the guy they sent out called me the night before and asked 'Were the decision makers both going to participate?' and 'If I had at least 90 minutes for their inspection and discussion'. I told them yes but I was not about to spend 90 minutes of my time with them. When the estimator arrived he wanted to sell me on their company. I told him I had heard it before and just wanted an estimate. I shared with him the story of my previous appointment. After looking at the problem area he came back and told me that what the first estimator had told me several years ago about a $2500 minimum was correct and that they could not perform the job cost effectively. They wanted $2,500!! For that price I could rip it out and pour new concrete! No thank you! To add to this I had them come our a few years ago to quote a lintel repair at my garage door. They quoted me $11,000. That was almost 40% MORE than I was quoted by the company that invented, manufactured, and offered installation on the repair bracing Aquaguard was proposing. So, I purchased the lintel and installation direct - and it was also a heavier duty one than the one Aquaguard quoted, for over $4,000 less! I do not like their business practices. I guess they incentivize their salespeople based on the number of appointments they set up. But they just wasted both of our time. AND THE LYING! Do not use this company!

Engineered Solutions of Georgia - waterproofing - Updated October 2026

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