Parker Young took 3 days to contact us after receiving our claim. We never heard from them until we…read morecalled to discuss the quote they gave us. The written quote was for $10,813 on June 10. A few days later 6/15, they told our claims adjuster they could not do the job for less than $25K. The explanation they gave was the scope of the project was correct but their pricing was wrong. Needless to say we did not deal with this unethical company.

On time, very clean. Work product excellent ! Crews are friendly and always ask if anything needs…read moreaddressed.

I was very impressed with Heritage Flooring! I needed all the carpet on the second floor and…read morebedroom on first floor replaced with laminate to match the laminate flooring the builders installed. The owner Kevin was very professional and down-to-earth! He answered all my questions I had before, during and after installation. He showed and explained to me why the laminate flooring that was previously installed was making squeaky noises and was able to fix the issue when he didn't have to. The crew was VERY nice and professional!!! They arrived on time and started right away. I will definitely use them again for future projects!!

We would never hire this company, ever. First part of job was OK. The second job we had them do…read morewas terrible. The owner was unwilling to help with the situation to help satisfy the customer. The owner Kevin was mean arrogant and screamed if it didn't go his way, yelled at us and left slamming the door. He says he's been in the business a long time. Don't believe him. He's inexperienced .

I had this job started November of 2017. Me too have been screwed by them like many others…read moreaccording to one of their contractors. It's been a year since they promised to come finish the job, got their final payment and disappeared. (Yup, I should not have paid them the last big payment before all complete, lesson learned) My cabinet doors fell off, my hood was held up by one screw, the rest are popped out, unfinished/unadjusted cabinets, cracked tiles, sink lose, shoe mold falling out and cracked, base of cabinet missing, cracked grout, etc. .. I have pics. The craftsmanship is rough and patches of filler on cabinet doors here and there. These guy came out with all kind of excuses week after week, month after month... I had been patient and understanding but I just can't keep waiting. They stopped answering my call and text, they are awful. I heard from their worker that many customers are waiting for their job to get done but lots are still waiting and neglected. I agree with Daniel, DO NOT let their smiley faces, part owner Shane C. fool you. They are good sales but don't finish work. Good at coming to collect money but gone like a wind! I too want to take them to court. I am feeling angry, stupid and helpless. I spent almost 18K on this crap. If we find enough unhappy customers, I believe the case will be stronger and we can get together to be each other's witnesses. I am willing to help! Just contact me! These people need to have this place shut down and stop hurting all innocent folks like us. Josh B. also did a side job during for me as well and that had issue too and not completely done either...will leave another review on that!!

If I could give them negative stars I would. Save your money and go to someone competent who knows…read morehow to do their job. They are clearly hiring people who don't know what their doing They renovated our bathroom in the spring of 2017, and it took 4 months to complete it. There were multiple times where we had to stop their workers and ask them to send someone new because they were doing things wrong. Example: they tried to put tiles down WITHOUT smoothing the adhesive out. Just one of the many ways they messed up. Fast forward to two years later, and the roof in my formal dining collapsed because they did not properly install my shower. The shower liner and drain system was improperly installed, and it cost me THOUSANDS of dollars to fix. They sent someone to come look at the damage when it first happened, and then ignored all my calls after that. BEWARE BEWARE BEWARE. Save your money and your sanity and go to someone who actually knows what they're doing.

Josh and the team at Purofirst of Gwinnett did a great job on my home. I had some, arguably, fairly…read moremild water damage. A water remediation company, which was overall pretty good, got a little overzealous on removing some paneling that they thought had water damage. We also discovered asbestos in the 60's mastic in the original linoleum beneath some carpet that had to be pulled up. I dragged my feet looking for a contractor because I'd seen horror stories on the local news, and I didn't know where to begin. My insurance adjuster asked if I had someone to do the work, and when I told him I didn't and needed help, he said they had a few that did good work and were honest. He brought Josh with him on his house visit. Josh looked at everything, had a few suggestions, noticed a few things that needed to be fixed/replaced that I had not, and then prepared the estimate. When we got the green light to move forward (after the asbestos work and having a plumber jackhammer our slab to replace pipes), Puro said they could start our work in a week, not months. A day later, we received a call that a crew was available the next day! Tim, Saul, and the team who did most of our project were friendly, courteous, detail-oriented, thorough, and really knew their sh#t. It was clear from the start that they were trustworthy such that we felt fine leaving the house while they worked. They went above and beyond to minimize the mess (drywall, hello?!), hang plastic, and sweep. Saul even painted a few extra feet of one wall because he wanted to be sure it matched well. Our project entailed re-drywalling and new flooring in our den, which came out great. Our guest room needed paint and trim work. Our small bathroom was a big piece of the work; it was a total redo. Puro's tile guy, Ben, really had his work cut out for him. His work was meticulous -- he's a true craftsman! The end result is #effingawesome! One of the benefits for us was Puro's relationship with the insurance company. They've clearly built credibility because when they realized the planned drywall wouldn't do the job, Puro worked directly with my insurance company to update the costs, no questions asked. The plumber's work on pouring cement over their handiwork required a diamond saw to even things out -- Josh made a call, and it was handled. There was not one issue with the insurance because of Josh! Shout out to the office staff, Heather and Jennifer. The entire team had great communication. Emails were answered quickly, and no question we asked was treated as dumb -- and trust me -- I'm sure we had some dumb ones! Josh also had great suggestions and ideas, many of which we went with, with great results. Special thank you to our great insurance company, Central Insurance (never thought I'd say that about an insurance company!), and their awesome adjuster, Coby Jackson. Without Coby, our experience and the eventual review could have been quite different. Bottom line: we had a 3-week (ish) renovation, which is probably small potatoes for Puro. However, we were always treated like royalty, as if ours was the most important project they had going on. The end result is 3 rooms that we love again! Disclaimer: yes, I'm a writer for a living, but no, I wasn't asked to write this review, nor did anyone pay me for it. In fact -- I didn't tell Puro I planned to post one! Take this for what it is, an honest recommendation that reflects our experience. If you check my reviews, you'll see I'm equal opportunity with both positive and negative reviews.

Consummate professionals. Referred by USAA as a preferred vendor, for a roof repair. Josh Nagy,…read moreHeather Wallace are part of the team. Their quarter century experience with USAA as a preferred vendor speaks volumes. They coordinated all materials, sub-vendors and navigated the land mine code and compliance, real and proposed, of Gwinnett County, in an extremely timely fashion. In an industry that is sadly the target of scams and scoundrels, Purofirst of Gwinnett stands tall, with integrity, thoroughness and a communications loop that should be the standard of the industry. No detail is overlooked. As a retired Naval officer, I know first hand that details, or lack of attention thereto, will cost lives, or leaky roofs. Thanks for the service. Will recommend them without hesitation.

Everything went as smoothly as it could go and right on time! I was very happy with Evelyn's…read morecustomer service and how she made sure she met my concerns. I used them for carpeting and also vinyl plank flooring and trim. They were the cheapest and hardest working of reply spoke with. I will use them again.

Water and Evelyn are nice people but sorry I can't recommend them for a glue down install, they…read moreused 35% more the glue then the manufacturer of the glue recommended and let it sit too long on the prefinished hardwood causing it to etch. They also used paint thinner to remove the glue which dulled the floor. Furthermore they would not take responsibility their actions. I had 4 experts look in person and they said they used way too much glue and you should never use paint thinner to remove the glue. I ended up having to pay someone to re-coat a brand new floor.

5 service!! Ray and his team are complete lifesavers! A…read morepuppy I was babysitting rip carpet at the bedroom door so it was pivotal to find a company on short notice with decent pricing. Excellent communication,great execution and would recommend to everyone I know. -Pick this company if you want the job done RIGHT!

Most Excellent Customer. The Business Manager worked with me seamlessly via telephone ( how nice…read morein this time of C-19.). As promised, 3 gentlemen arrived at my house at the designated time and efficiently installed wood flooring for me in a large bedroom in about an hour. This also included taking out and hauling away old carpet. The 3 gentlemen were quiet yet friendly, C-19 compliant and my experience overall was no less than EXCELLENT/ 5 STAR . I have found a business that will certainly be a go-to business for future projects. YES. Most Highly Recommend.