While the ice cream is good, there's more to why people visit a dairy store and that is called customer service. After a long day at work, my boyfriend helped me do a lot of heavy lifting and shoveling in the garden. To reward our efforts, we decided to make the half hour walk to the Bethlehem Dairy Store on Linden St.
Why? We already had pints of gourmet ice cream in the fridge. We went, because it is nice to be served at a pretty establishment, nice vintage look with all the neon lights. Looking for the atmosphere of days gone by, where a pleasant interaction between server and customer, fresh made ice cream to cool you off on a hot summer night, where you can eat inside in air conditioning or outside on a bench watching the traffic drive by.
But this is what we were "treated" to... Twenty minutes before closing on a FRIDAY night, all chairs were up on the tables except for two lounge type chairs. After quite a hike uphill to get there, I was out of breath with my heart racing. I asked my boyfriend to order mine while I could sit for a moment to catch my breath.
The tall young skinny girl with long straight brown hair and big brown glasses, who plainly heard me, barks out in a loud command tone at me "WHAT CAN I GET YOU???" No smile, no courteous demeanor.
I ordered a small cone with two flavors. She BARKS out, "YOU CAN'T HAVE TWO FLAVORS ON A SMALL. YOU HAVE TO ORDER A LARGE!" Funny, how I've always ordered that before and got it, (there are two scoops that go on a small cone, so what's the problem with making them different flavors??) ... but okay, maybe they've changed the rules. The problem is that the rules on courtesy haven't changed. There are much nicer ways to express yourself than the attitude and tone that screamed "Hurry up and order NOW, because "I" want to go home."
I immediately picked just one flavor feeling rushed and totally unappreciated for my business. She picks up a dish and then turns again and says Dish? I said no, I asked for a cone. She makes a squished face and then grabs a cone, never presses the ice cream down into the cone, so at the end, there was no ice cream to enjoy at the bottom.
Now my boyfriend's turn. He asks for a soft twist. She again barks back. WE HAVE NO SOFT ICE CREAMS. My boyfriend's eyebrows went up; he was stunned. She barks again, WE TURNED OFF THE MACHINE. TONIGHT WE'RE CLEANING THE MACHINE. (Hello?? You are posted open till 11 pm, why are you turning all the ice cream machines off before closing? I just called King Cone in Whitehall to see if this is common practice. The sweet and bubbly girl that answered the phone said they never turn off their machines before closing, because that's when they are open and serving customers.) Now, it is quite possible that they let the soft ice cream run out, in preparation for cleaning the machines... but that is NOT what she implied.
So, of course, he then had to look over the menu to select a hard ice cream flavor. No small feat, if you're unfamiliar with all the flavors. She impatiently stared at him with this attitude of "it's all about me, will you hurry up?" The other workers were pushing brooms all around us, making US feel like we were in THEIR way. No one smiled at the customer. There were at least ten people who came in at separate intervals after us, after we sat down outside, so to be sure, we were not there right at closing.
She then BARKS back, I DON'T THINK THAT ICE CREAM WILL WORK. IT JUST CAME OUT OF THE FREEZER AND IS TOO HARD. Now get this, the ice cream he chose is directly in front of her, and it has a BIG pile of softened ice cream that was scooped from the bottom of the previous container on top of it, AND she was able to make his cone. If she learned to look and listen and think how NOT to be negative, BEFORE she chooses to bark like a rabid dog at people, she could've actually made a tip. What a concept!
Our trip there was ruined. I couldn't really enjoy my ice cream. $8 for two cones of what we didn't really want or expect, and an extra helping of rude self-serving narcissistic behavior. Bethlehem Dairy Store - Major Fail... you need to TRAIN your workers in customer service, AND! you need to train the other workers to notice when their co-workers are behaving badly as well, but then again, the entire troop was focused like a cleaning brigade. Nice to see teamwork, but your customers come first. I noticed there wasn't much friendliness in the other workers as well; they seemed just as annoyed they had to take breaks from their cleaning to serve.
In the future, we'll travel to King Cone when we are in Whitehall. At home, we'll head to Hotel Bethlehem or Nuts About Ice Cream, because those owners would never allow this kind of brusk and rude behavior. For late evening, we'll give the Bethlehem Parlour a shot on Broad Street next time. Late night, we'll stick to what we have in the freezer than pay for bad treatment. read more