Sales associate who rang me up was on his phone the entire time. Sucky experience, definitely would not come back to this place at all.

I stopped by this Best Buy looking for a wall mount for my flat screen. I was not very impressed with their selection and damn sure not impressed with the prices. The cheapest one that I could find that said it would fit my size television was $70 I believe. I get it home, open up the box and guess what? It does not fit. Even though it says on the box it fits up to TV's a little bigger than mine. I even asked the guy at Best Buy if if would work and he said that it would. I ended up returning it the next day and getting credit. They did have one that I believe would have worked, but it was $200.00 Who the hell is going to pay that much for a couple of brackets to screw to the wall? Not me for sure. The staff was friendly as always but their choices and pricing for what I was looking for was sorely lacking. I will return because they usually have what I am needing. I hope next time there are more options for what I am purchasing. read more

So I just came by here to try the Jurassic World VR experience at the Samsung booth. They didn't actually have the set up... in fact, they didn't even have the Jurassic World maps. There is a Best buy just north of here and one just south of here... both seem better. read more

Bought a TV and Sonos Sound Bar from DJ at closing time. Went in 10 minutes before they closed just to see what was out now and started talking to DJ as he was shutting off units. He knew everything from every aspect about everything in the department and sold me quick on what he felt was the best equipment I needed for what I wanted. I also opted for professional installation which I'm hoping is as smooth as the purchase. I've heard it's best to get an independent to do professional installations over the Best Buy guys but it's zero percent on my card so I'm taking a chance with them. I know it's hit or miss but I'm really hoping I get some good installers that will do the full job correctly and not cut corners. I'll update after install read more

At Best Buy to activate a phone that I had purchased for my better half last month. Nick was great. If you need anything in cellular, he's the guy to see. He was knowledgeable and efficient. I've purchased and activated many phones, and it doesn't get any smoother than this particular visit! read more

After a horrible experience at the woodlands Best Buy, I called this store where I had purchased an additional adapter to try and fix the issue that the item we bought wasn't what we needed. Troy, Part of geek squad, took the time to research what we needed and helped fix our issue. He and another associate were so great and went above and beyond what they needed to for their job. They made sure my son was able to have the Christmas gift we had intended. read more

HORRIBLE customer service. We purchased over $6,000 in appliances from this Best Buy and scheduled them to be delivered the soonest day they could, which was 5 days later. My boyfriend missed work that day to wait for them, and on the day they were supposed to deliver, they called and told us that we had not yet scheduled our appliances to be delivered... they said the soonest they could deliver was in two more days, when we were leaving for vacation. We told them the latest it could be delivered was 10am because we had to leave to the airport at 11:30am. They showed up at 11:30am! which made us leave late to the airport. They couldn't finish installing our appliances, so we rescheduled for the soonest date, 3 days later. We had someone be there, and Best Buy said they couldn't finish because our gas was not set up... we have been using the gas... we called the gas company to confirm, and our gas was fine. We have been calling to have our appliances finish getting installed and were on hold 3 times for over 30 minutes each time and can not get through to someone to finish installing our appliances. I am furious. read more

Bought a brand new $500 Samsung TV here and, one month later, the TV suddenly stopped working and doesn't turn on at all. I immediately called the store to see if they could do anything for me but they said that because I was past the 14 day return deadline and hadn't bought the TV Protection plan, there was nothing they could do. I then called Samsung and they gave me the address to one of their free warranty repair shops, but it is more than an hour away from me! Ridiculous! Last time I buy a TV here. Best Buy, you have let me down. read more

Misleading information regarding price matching. Best Buy had an item online that I wanted, pulled up the item on Best Buy's website and they stated that they could not match the price. Long story short - ordered from amazon and it will be here in 2 days!! Thanks amazon for presenting accurate information during the Holidays! Happy Holidays! read more

Their new so called second layer of protection with on line buying caused them to loose a purchase along with a geek squad visit. It asked to enter the code sent to my iPhone and after entering the code to complete the purchase it said ERROR in a small print box. I retried the purchase again to no avail. To make matters worse I called their geek squad office to try and sort the issue out and the guy had me on hold for 20 minutes and never came back. So like I should have done in the first place I bought the same item on Amazon and will install it myself. read more

I bought two. Laptops, 2 blue ray players and a 47" Samsung LED Flat screen tv. Went back today to buy another and the manager and customer service was horrible. The sold me the Tv from the greens point location to get the sale only to drive down and they never had it! Manager Greg lied to me. They were more worried about the silly contest than lying to a great customer after going to greenspoint their manager was excellent, compassionate and willing to make it right! Spring store has lost all my business! read more

Bought a computer since I have to work from home and my old one died. After one month my Apple MacBook Pro started getting hotter and hotter and would shut down. Even though I told the geek squad manager I had to have a computer to work at home with and that I just spent $1600 on that computer, she said that she would send it overnight and try to put a rush on it and then the kid told me I could expect it back three weeks from today. Three weeks!! What am I supposed to work on for three weeks? I hope bestbuy is one of the stores that goes under because they did not care if I go under. Awful service and Apple put out an awful product! read more

This Spring location is my default and go to store for all of my buy online and pick up in store purchases. I have always received the best customer service and any questions or concerns I had were addressed immediately. The only less than stellar encounter I've had in the store was when I was given the wrong screen protector for my iPad but they immediately fixed the issue by installing another one free of charge! read more

Some of the worst customer service i have ever countered. I went in to look at buying some subs for my truck and i went to get a price but just to get a price i had to find some one. Once i found a guy he really didnt care since i wasnt buying. He just gave me a guess of how much it would be which doesnt really help. I just went and tried again and had to hunt some one down yet again. The he said he would let the guy know and i stood there for 20 min with no one in sight. I walked out after that. Worst best buy ever read more

Best Buy / Geek Squad, The worst service I have ever had. Your tech (As you call them, not really a tech) came out on the 5th of Jan did not have the tools he needed lied to the agent and told him he has not be issued a Samsung factory remote, and then told me he left it at the last call he was on. he then call in to a geek squad agent the agent told him my TV needed a firmware update, the tech then proceeded to turn the DC voltage up on two areas of my TV and I stopped him due to what the agent told him to do. The tech then told me he would reschedule two weeks passed no call or email from the geek squad. The tech left my home with my TV disassembled. I finally call the customer service to find out what was going on, after one and a half hours on hold and the tech never rescheduled??? So I rescheduled for yesterday the 21st between 12-4PM and no one ever showed up. so again I called to ask for a manager got put on hold again waited for 45 mins and then hung up the phone. You charge me for a service call, did nothing but take my TV apart and leave it. I have taken off work twice now I make good money per hour you have cost me almost 500.00 in pay and the 90.00 in service cost. I want my money back!! I am going to go to every social media I can and channel 13 news and I am going to keep going until I am compensated for my time and refunded my service call back. I have always shopped at Best Buy and bought several TVs and other electronics from them. Never again!!!!!! Piss pour service..... read more

I was set on purchasing a 12GB HP Envy but after consultation with the Best Buy employee and explaining my use purchased a little better laptop. The employees were helpful and knowledgeable. Great job read more

The guy would not give me my order because I did not have a physical copy of my photo ID , but I did have it on my phone. The manager didn't even give the chance to acknowledge me when I went to the counter. When I went to go talk to the manager he completely ignored me when I could show him all of my receipts of the purchase and my leasing agreement . He continued to yell at me and tel me no like I was a child . This place is completely unprofessional. The store manager was completely unprofessional and went about this completely wrong . I bought a 600 iPad and could not receive because I didn't have a copy of my ID even though I had it on my phone and could show all of the receipts of my purchase and the leasing agreement. This is complete idiocracy and I was completely disrespected by the entire staff. The guy at the front threatened to punch me in my face when I am 18 years old and he was twice my size . Do not go here for a big purchase. If I could give no stars I would. read more

long wait at register on a slow night! total time to shop 7 minutes. total time to checkout time 21 minutes. went to best buy - 19503 interstate 45 spring, tx 77388 on wednesday night 1-17-18 to get a usb memory stick. only one person was working the registers. he was delayed with a customer resolving best buy's product pricing issues. after about 17 minutes and the line growing behind me, i stepped away and asked the security person to call for help at the registers. about 4 minutes later someone came to help. questions * who was managing the front end of the store? * why are customers having to do managers job? * why didn't the one person working his registers call for help? note: we the customers are paying best buy's premium prices to access products quickly and conveniently. take that away and we all shop amazon. this is the primary reason brick and mortar stores are closing. best buy, your product is customer service! read more

I don't usually like leaving reviews for big chain places, but this visit definitely deserved one. We were upgrading one of the lines on our cell phone plan and got help from a guy named Ricky. He was totally awesome to do business with. Joking around, telling us stories, and making us laugh. He took care of us in a timely manner. Went out his way to make sure our monthly bill didn't raise and we wouldn't lose the plan we were on. Overall I was very impressed by his awesome customer service skills and I totally feel he deserves a raise! read more

I am very disappointed in this Best Buy location. We purchased a dishwasher and scheduled an installation for Saturday. I called XPO Logistics, their contract delivery partner, the day before to confirm delivery and installation was set. They confirmed delivery would be made between 7am and 9am, and then left my wife an automated voicemail later the same afternoon. Saturday morning I got up early to make sure all the preparations were made for the installation, as instructed. Around 8 o'clock the delivery service came with the appliance and said the installer should be by shortly. By 10am no one had shown up, so I decided to call the store first hoping to escalate the issue if there was a problem with their service provider. I spoke to Edward in Appliances, provided my order information and was told he would call me back. About an hour later I decided to call XPO myself. They told me the installation service was a separate contractor, Optimus and provided a 1-800 number. Taking matters into my own hands, I called Optimus to find out the status of the installation and was informed that the appointment had been canceled. No one could explain why, but evidently there was some record in their systems showing it was canceled. (?) So, I called back to the Best Buy store and this time spoke to a young lady who knew about my order. Evidently someone had also spoken to Optimus, also, but could not tell me what they were going to do about it. The best solution anyone seemed to be able to come up with was rescheduling for Wednesday the following week. We purposefully chose a weekend to avoid having to take off from work and asked if there was any way to escalate the request to have it installed today (Saturday.) This could not be done, because of course, they are only a box store, completely insensitive to actually needs of their customers or the service that they claim to be capable of performing. If the "system" glitches, you're just screwed. The whole issue really was the result of the installation service request not being entered correctly at the store, and then not being followed up with to ensure their contractors were scheduled correctly. With a store in The Woodlands and Humble, I will not be visiting this store again for major purchases. In fact, I will seriously reconsider all future purchases from Best Buy. read more

Best buy is not only a poorly run company but also this is a poorly run store. 30 min to test my tv that I bought 2 and half weeks ago? Trust me I wouldn't have hauled it down to the store first thing on a Saturday morning. Also best buy changed there return policy to 15 days apparently instead of 30. Just another typical best buy mistake. Just go to a differently best buy if possible. Or just stay away from best buy all together. read more

I went to Best Buy to buy a new phone I no the phone are not cheap so I have 800 dollars to use on my new phone but no body have a answer on the price I ask 4 different employees I never have a answer before I left I ask the 5 employees and the answer was the I need to go to Best Buy.com so I have nothing to do in Best Buy read more

My husband and I went to the store to purchase a Washer on Sunday evening. The salesman told us we can only get it delivered. Today was delivery day. The delivery man called stated he would deliver the washer in two hours. My husband explained to him that we would not be able to come home for the delivery. My husband asked the delivery driver if he could just drop it off at the store and he said yes. We went to the store this evening to pick up the washer. We were told it was not delivered. The sales lady appeared to be new and called for assistance from two different managers. She explained that she could return it and get it delivered to the store by Tuesday, which the salesman on Sunday stated was not an option. The tall guy with the " James Hardin" beard was called to assist her twice. The nice cashier made a mistake on the transaction, while trying to return it. She suggested charging my card, again ( which I had to wait three days to see my return), and then charge my card again. After being in the store for about an hour dealing with this issue, I just took the return and left. About 30 minutes later we got a call from a nice guy from the geek squad, attempting to do anything in his power to keep our business but the store had extremely upset us. We will never purchase from this location again. The management sucks! read more

My recent experience at best buy was pleasant. I haven't shopped here for approximately 6 years and i must say they are doing a good job.

Costumer service is still mediocre in this location. The guys act as if you were bothering them by asking questions. One particular employee, a tall guy by the mobile phone section, was borderline rude when I asked where I could find a charger for a tablet. I just didn't walk out because I was in a bind and had to get the charger. I will drive to Humble but I won't go back there. read more

They redeemed themselves by getting new MCSA workers to answer the phone extremely promptly for my orders, and the new person was extremely attentive and paitent when I exchanged and MP3 towards one with higher capacity, wait time is now ten times quicker. Great improvement. read more

Today was an eventful day 09/17/2018, I came to the spring location to purchase a TV. I waited over 40 minutes to receive help. My fiancé and I stood at opposite end of the store trying to get service. In the electronic area, I will say there was one guy in the back helping out an older woman. I politely got his attention asking him could he radio someone for assistance ( since they love the device in their ear) he never acknowledged my presence. I had a team member look me in the face not once ask if I need assistance as she continues her conversation with the sprint guy. The thing that baffles me is that the store had less consumer at the store hours (10:30 a.m) and more workers why couldn't I get any assistance? I left the store and drove to the Willowbrook location where I was greeted with customer service and was satisfied with the service and the product. Spring location was normally my default location but I will take the drive to Willowbrook for outstanding customer service. read more

Yep! Just back from another amazing visit at the same Best Buy! This time it was Chris C. He remembered me from last time and even remembered my name! He spent the better part of a whole afternoon talking me through flatscreen televisions. He busted his butt helping me find an amazing open box deal! I went back-and-forth through a lot of televisions and even left for a couple hours and came back to the store. Very knowledgeable, very patient, never pushy! He made it fun. Hats off to Chris C. and all the amazing associates at Best Buy! read more

Very friendly stuff. They got me a $50 discount of the price tag because the TV I wanted wasn't in stock :-). I've paid $50 less and they delivered it for free to my house the next day. Great place!!! read more

Writing this as I have no other options left, and there is no line in any rule book that says I can't. I came into the store with a problem with my motherboard, I knew it was a motherboard problem, I was looking for something more specific. I told the guy behind the counter, he took the thing away, and promptly began a diagnostic. Okay, fine, but he then went and told me that it was going to be a $100 fee. Again, I figured that as long as this fixes or assists in fixing my issue, I will take it. While my card was being charged, another associate came from the back and explained, "There is a problem with your motherboard.". Great. I asked if a refund was in order as this service did not provide me with anything I already didn't know, and was denied. I later called customer service only to be denied once more, because, "The service was already conducted.". Well, that's real fair, huh? Start working before I see the price, that way I can't say it wasn't done. Sneaky. Call me a fool for not asking about the pricing beforehand, I'm still kicking myself for even entering the building at this point. What really upsets me is the fact that I didn't build this computer for myself, it's for my friend. Not to mention, I work overnight, so for me to come into the store at an hour like this is pretty dang inconvenient for me; I suppose in that regard, the service was great as I was in and out in 5 minutes (with 100 less dollars, so...you know...) So now I am waiting indefinitely for the warranty on the motherboard to go through, and after sinking more money than I care to admit on this thing, the last thing I need is a $100 clue from Captain Hindsight. Highly dissatisfied. read more

I bought a new computer in November, 2017, it was a higher end Lenovo. I got it home to find I needed a cable, went back to the store and before I could even show the clerk the picture I had take of the connection I needed, he handed me a cable. I purchased the cable, went home and it wasn't the right cable. I hurried back to the store, retold my story and was directed to another cable. This was repeated a total of three times. By the second day the computer suddenly shut down (losing all my work) I called and was told to take it in, since you couldn't see anything there was no way Geek Squad could help me over the phone. I was told that it needed an upgrade. An upgrade? The computer is 2 days old. I took it in, it took a couple of days, but I was so happy it would be up and running that I bought a new monitor. 2 Days later, it crashed. This time I returned it to the stored and asked for a full refund. I didn't have the receipt for the latest cord, so they wouldn't refund or give credit. I returned tonight thinking I had the receipt and also took in a memory reader that I had purchased the same time as the computer, but never had a chance to even open. As it turns out, I didn't have the correct receipt, so they wouldn't even give me store credit for the reader nor the cord. Yes, I get it, but not even store credit? Now I have a memory reader and a cord, I should never had to have purchased and no use for either. The clerks I first dealt with wouldn't even listen to what I needed, because they were so sure they knew everything and kept telling me it was the right cord. (3 times). You can sometimes get by when you don't know what you're doing by being friendly, but I found these people to be arrogant and rude. Fast forward to this last Christmas, I wanted to buy a camcorder. I asked for help 4 times, and went to Customer Service, it wasn't until I stopped yet another person, that I got help. Oh and while we were Christmas shopping at a later date, we were looking at an instant camera and noticed all the film, which is bought separately, was outdated. The clerk assured us he would remove it from the shelf. Tonight we noticed all the film still was dated with the same expired date as it was at Christmas. When we mentioned to the manage tonight, he said we were assuming it hadn't been removed. What? As it turns out, while I was going through this ordeal with the manager, my daughter was purchasing a memory card for a camcorder I had given as a Christmas gift. She had showed them the exact model so she would be assured of buying the correct one. That's right it wasn't. She just had to make another trip. I can't say enough about the Geek Squad, they go above and beyond, however the knowledge and customer service throughout the rest of the store stinks. I haven't lived in this location long, but having purchased a PC, 2 laptops and a camera at other locations, I can say I will never return to this location. I am a consumer and by being a consumer I can shop anywhere I want, I don't HAVE to spend my money anywhere and it certainly won't be at this location again. read more

Every time I walk in here, the last thing employees want to do is help a customer. I don't recommend this convenient but poorly run store.

Well, I just got hosed by Best Buy. Bought a cable for my new TV (bought at best buy) to play my lap top to the big screen...i find out later that another cable is needed to complete the hook up (which the BB salesman failed to know the product as he should have told me that) Now a little over a month later and the manager has refused to even give me a store credit for the $39.00 And...I was going to purchase a DVD player. Not anymore..... I will not recommend BB to anyone if that is how a customer that has spent over $2,000 for TV is treated.... No thanks. read more

My post is specifically about the Geek Squad for this location. I'm afraid there isn't much I can say that's positive. They have been contracted to install two televisions for us. So far we have had one no show and two subsequently rescheduled appointments. Given that best buy are charging us $149 per TV (a total of almost $300), this is nothing short of disgraceful service. The geek squad fob you off with excuses such as "this affiliate isn't going to be used in the future" an "we are as frustrated as you are". This is a complete failure to take any ownership for the service bring offered. My advice, don't buy anything from Best Buy (Best......what a misnomer!!!!) and certainly don't buy services from the Geek Squad. A complacent, disorganized, disfunctional business that does not deserve your money. Sooner rather than later this under performing organization will cease to exist. UPDATE: They finally arrived. Couldn't find the studs behind the sheet rock above the fire place so we had to locate the TV on another wall. It took them 2 1/2 hrs to mount 2 TVs. Untrained and incompetent. WHAT A RIP OFF. read more

We purchased a refrigerator February 7 and it still hasn't been delivered. They canceled the delivery once now they rescheduled and no one has called to say it is coming when I called the store I was told the appliance rep is busy (I'm sure selling more appliances that won't be delivered and she will call me back. The girl relaying the message could care less and doesn't care enough to k ow if it's morning or afternoon she said good afternoon and its 10:00 am. All I want is my new frig wish I could charge them a fee like they do people who don't pay on time read more

I came in to purchase a GoPro and I literally stood in front of them for 15 minutes or so. Despite of how many associates saw me, no one offered to help. Than when I was ready to get it it took me a while to find someone to help me. Everyone seemed to busy carrying conversations. I went up to the customer service booth to have someone paged for me. When I was actually able to get the girls attention behind the counter she paged the sales person over. The sales person did not smile or said hi she just asked me what can she get for me. So I told her, She got it and started to walk to the register. Didn't even offer if I was interested in add ons. Coming from sales myself this is seriously lack of training and motivation. So anyways we get to the counter and she has the nerve to put in her sales rep code for the sale. I look at her and tell her to take it off, She was no help to me so she doesn't deserve credit. She got an attitude with me about it telling me how they don't get commission. But I do know they get bonuses. Anyways, Is the worst customer service I have ever received from best buy. And by the looks of it I'm not the only one that's experienced this. I will be making a longer drive next time to the competitor if I have to. read more

Very disappointed with their customer service. I recently bought a video game not being aware that their return policy is that it can't be returned if it has been opened. I understand this policy if you hold onto the game for a number of weeks or even months but I went in to return it the next day. The entire reason I bought it was so that myself and a few buddies could play at the same time and were disappointed to find out that the split screen feature had been discontinued. The game essentially is useless at this point. After going in to the store they told me I was out of luck. I then called the Best Buy customer service line that told me to go back and talk to a manager and that they may be able to override this and at least allow me to select another game. I did this and was given the same line that I was out of luck and there was nothing I could do. I will no longer shop at this Best Buy location or any store for that matter. read more

All I can say is they have great customer service. They seem to go out of their way to help me when I visit the store. I have bought TVs, tablets, phones and a camera there. The price is OK usually too. You could probably find it cheaper online somewhere, but you have to wait to receive it and hopefully it's not damaged in shipping. read more

I walked into Best Buy with my laptop. I went to the Geek Squad counter and the young man looked at my computer and eventually took it to the back. I went back to stand at the area where you are waiting to go to the counter. Even though I had my back turned, I believe he saw me. There were two other white men standing at the counter and he asked had they been helped. They replied yes. I was only about 10 feet away from them and he did not ask me. I know he saw me even though I had my back turned. He walked to the back and several minutes later, he walked back through. Still didn't ask me. I don't think I'm being unreasonable but I just want to be treated like everyone else! This was my second time in Best Buy where the service was horrible! I will not go to Best Buy ever again. read more