I admit that I have noticed best buys customer service getting worse and worse. So I actually bought their total care package for my mother's house and for my own house. So I have 2 of them at a $179 apiece per year and they automatically renew, oh and I've used them. And now that that portion of their customer service has devolved as well, so I bought a microwave on sale that they had on sale there. There were only a few left but I got in there in time and then I scheduled the delivery while I'm in the store so I take off work this. Day and? I actually went into the office and came home to make sure I'm here in time but they emailed me and they told me that I need to schedule my installation. I'm messaging back saying I already have it scheduled for today. So I ended up talking to a person who is a total care concierge because I get this amazing supposed service now and they said oh yeah, there was a computer glitch, apparently, so they don't have any more of your microwave. So no, that's not what happened, they sold it to somebody else I was like. You know what? But that's okay, just you make it right? Then we're good. This is okay. You, we have these others you can buy, but you got a big difference, cause these are on sale, but they're not as good as the sale I got in addition, they can't deliver it get it to me today for to to finish the installation that I took off for but I can go pick it up in person. Okay, I can do that, but but long as long as it's done today, this is the day I need it. It's like, oh no. No, we can try delivering next week sometime, but no, that's not an option, they have gotten worse. read more

Best Buy Spring - Email saying I need to schedule my installation - Home Theatre Installation Near Me - Spring, Texas

See all

Went by today at 7pm. Steel doors shut on one side. Two employees outside not letting people in. I thought they were open until 8pm on Sundays. read more

Another horrible experience at Best Buy today. I look online to make sure a laptop is in stock before i come. Steph (operations manager) provided horrible customer service, was rude, and was very unprofessional. I was the only one shopping in the computer department, won't open a used laptop ($1499 new) to see if how bad the scratches or even if the computer boots before I purchase it. Not just saying no, but the way he did it. Best Buy will be out of business soon because of this type of customer service. Micro Center is a further drive, but a better business model. read more

Best Buy Spring - Home Theatre Installation Near Me - Spring, Texas

OK, I wish I can give negative stars. This company placed cameras and locks in my home, however, the lock on my bedroom door was placed backwards, and I crushed my fingers between the handle and my dresser. Before the installers left, I told them that my lock need to be placed properly. They said I needed a right hand lock and to call Best Buy. I did just that and I was told the lock was actually a right hand lock and that I needed to go to the store to sort it out . I went to the store and I spoke to Sean, the store manager and he told me he had nothing to do with it and to call the headquarters. I called and called and nothing. I'll post the pictures and what the original lock looked like when it was placed. It had no handle or knob, and I could not use it. I had to bend down and open and close the door from the bottom of the door. Within 2 weeks, The locked locked on its own as I walked out of the room and I had to bust the door, to get in my bedroom. Best Buy refused to come, but I eventually that's is why I had to bust the door in. Since then, I've had to hire an attorney, and borrowed money, and I am still waiting as they have had me to use five customer service, representatives, and three attorneys. So far I have spent including my time over $200,000. Here's the thing about it. I paid for this service on February 17, 2022. They did the initial placement on February 28, 2022. I've only asked for the money back and for the door to be repaired. The attorney said that the lock was only place backwards, and I should live with it. I have driven so many miles that I've gone back-and-forth to the store and Home Depot to get estimates for the door and lock as they requested. I currently use Airbnb to keep myself safe, however, I have not been able to use Airbnb in almost 2 years in order to provide safety for myself and my home. So far, several thousand hours and almost 2 years, they offered me $957 for the entire project on my door. It is not even enough to do any other work. Best Buy is worth $1.5 billion. Their president makes 10 million. They don't even wanna pay $3000 to fix what they did. Now they're saying that I have been in contact with the company that placed the original lock. I don't even know the company that placed the lock. And if I have been in contact with them, believe me, Best Buy would've dropped me a long time ago. I am so sick and tired of this. I can't believe that they're actually used two attorneys and five customer service representatives. To this day, October 7, 2023 my door is still busted and they are still arguing with my attorney that is how to not fix it or give me anything back. I had Geek squad, now I'm behind three years and I cannot afford three years worth of geek squad. I have submitted all of my evidence five times yet they keep asking for the same evidence over and over again. My attorney says that I can only ask for reparations for the lock in the door and the door frame. I think that I'm going to give him , the amount of some of my time along with the lock door, let's not forget the ruined door frame. Oh yes, all the mileage that I have been to and from Best Buy and Home Depot. How could a multi billion dollar company try to get over on a person over $3000 that they stole? If somebody could answer that question make since for me, that would be a large favor to me. Please make this make sense to me. read more

Best Buy Spring - If you notice, there's a lock without a handle. That was the firstlock they placed. - Home Theatre Installation Near Me - Spring, Texas

I bought aN LG washer and dryer. The "kids" who came to do the install hooked up the hot and cold water backwards! They didn't text anything before leaving. Had to put in another service call to get it right. Their Geek Squad for laptops is a joke. Issues never resolved read more

If I could give 0 stars i would. I came here to get a new screen protector which was under warranty. Cree, who started helping me had no clue what i was talking about. So he tried helping me for about 5 minutes. Ok cool. Pretended like he was looking up some info in their system. Said give me one moment and walked away pretending like he was going to get more info and next thing you know he's on the floor assisting someone else while i was at the counter waiting for him for about 15 minutes. If you don't know how to do something then just say that and go get somebody else or direct me somewhere else. RUDE. Best Buy, please train these kids on better customer service. read more

Bought an exercise equipment that's supposed to be delivered between 7 am-1 pm. They rescheduled it for 11 am-2 pm. I have to contact customer service for them to tell me that the delivery will be until 5 pm-8 pm. This delivery was for Spring, Texas location. read more

Never a problem. It's like "they treat you like you are a relative & it has never changed in 30 years!

The absolute worst customer service - and the sad part is that Best Buy could care less. And to make matters worse - your "new" generation FOLK will quit on the spot - ask their parents for money - and won't even care. Honestly I think society is getting just what they deserve - because I'm so over it! This is how society has evolved - oh......until the shoe is on the other foot. read more

I've been in the store almost 30 minutes am no assistance whatsoever. Employees on their phones and everything else except with the customer. Definitely won't shop at this location read more

This Best Buy is probably the worst location in Houston just check the reviews if you think I'm lying. I walked in here to buy a PlayStation 5 because they had them in stock however after looking at my account history they decided they didn't want to sell to me since I've purchased others before (the lady literally went to the back to get one and changed her mind). I was accused of being a reseller and the racist manager threatened to call the police on me because I called him out for lying since he couldn't provide evidence of a policy that forbids customers from purchasing multiple consoles - because there isn't a policy that exists. They proceeded to sell them to the group of white guys behind me instead who also didn't have a reservation. This store and the personnel are a complete joke I would avoid them at all costs. read more

I went here last week to look for a laptop/PC for college and I was helped by Chris, he was extremely nice and helpful throughout my shopping and answered all my questions! I ended up ordering the IPad Pro 12.9 inch; super great customer service, thanks Chris :) read more

No help in the store. They could not find the soundbar I wanted and said just order online for store pickup. But I was there already and going to spend $900 plus but guess they didn't want my $$.. read more

Black friday deals are bull. The cpu I was looking at was 1599.99 the day before black friday. I'm sitting here thinking oh I'll wait for the black friday deal and now its 1799.99 and they won't even price match their own price from the day before black friday from their own company. Don't buy into this scam where they bring up their prices for more than they normally sell it. read more

See all

Customer service is a joke. Sure they will sometimes match the price on Amazon, but at least Amazon has a decent return policy.

I've been in and out of Best Buy for 3 years because of mistakes their employees make when installing my radio. Now it's set up to where you can't even call a store directly for help, you have to talk to someone not physically in the store. Then trying to schedule an appointment with car audio is like playing the lottery. Either it's their off day or the amount of time the install will take is too long. One of the employees even said how the employees in car audio get it easy and they hardly ever see them actually installing radios/speakers. read more

The worst Best Buy I've been too. Geek squad is so unorganized and unknowledgeable here.

Horrible. Zero communication, zero professionalism. Geek squad had me on hold for 1:22:03 (hours counted via phone call) then hung up on me. Called back, waited on hold for 22 mins this time, someone hung up... too exhausted from the negativity to even explain how no one greets you and asks what you need help with when showing up to the counter after this distasteful phone situation that just happened to me... it gets worse.. but I'll save my breath... overall, do better Best Buy. I am hurt read more

Well, beat me with a wet noodle. I actually went back to this store after giving it a 1-star review a while ago (and never having returned), but they were competitive with their price on an item that I wanted to purchase and hubs and I had a gift card to redeem, so I bit my tongue and went in. Well, well, Best Buy. You got one more star since my previous review. You've trimmed down the size of your store; the part that was chopped off that was about one-third of your space is now a Mattress Firm to the east of you. You seem to have organized your merchandise slightly (and let me emphasize the slightly part) better. Your selection of items is hit or miss, in my book, as I perceive you as a trendy establishment: you're not looking to appeal to the general public, per se, but rather to either the geek end or the technologically challenged. And, woe is me, your sales staff continues to need some serious training. I knew what I needed when I walked in here -- model number and all. I'd done my research, but I always look for a second opinion. You know how that is. For some quizzical reason I sense that employees who work in this industry may perhaps know more than I do (a totally false assumption, I assure you). In any case, I couldn't locate the item, for the shelves weren't really labeled distinctly enough for me to discern what was what -- it was all a sea of blue and gold as I walked through the computer section. Finally, I flagged down an associate who showed me that "Ah, ha!" here they are tucked on this side shelf all together. As he escorts me there, he quickly lets me know: "If you need any help, let me know." Oh, joy, I think! I may actually pick this dude's brain. Scan the shelf for less than a minute and then I look up for him and POOF! I'm all alone. All alone. Hubs has gone to play with the tablets and I'm stranded. Neck craning around, I start looking for Mr. Help-Me-Out, and the guy has literally disappeared. Pfft. So much for picking what brain he may have had. Located the item I had researched; cajoled hubs away from the tablets (the iPad Air was enthralling him) and headed to the checkout. Checkout was quick, so I do have to give Best Buy kudos for that. Odd thing, though, as we're checking out: I notice pictures and names of their employees on the wall behind the cashier; each of them labeled "Best Buy Associate Since XX" listing their beginning employment date. There wasn't an employee listed that I saw that didn't have a starting date before 2011. Puzzling? Actually, for me it was troubling. I've worked in retail and I shop enough to know that you don't run a successful operation by turning over your staff every 2 to 3 years. Perhaps this is why Mr. Help-Me-Out from the sales floor did a disappearing act? Oh, Best Buy, you really haven't changed, have you? Sly foxes! read more

This Best Buy has been good to me for 3yrs. I've purchased a washer, dryer, carpet cleaner, phone chargers, phone cases, ear buds, and much more from here. I had to use the Geek Squad warranty to come out and fix my dryer; it was simple and convenient. I would recommend this place. read more

Best Buy Spring - Home Theatre Installation Near Me - Spring, Texas

I bought a mac here in 2017 the employee then was very kind and knowledgeable . 2019 I bought an apple watch here and the employee who helped me then was just as great as the first ! and in 2020 I came to reset a laptop and David in the help center was so freaking kind and awesome to work with . they let me know how much time it would be and was really quick and extremely helpful ! i always have great experiences here :)) read more

Stopped in this afternoon to buy an iPad 19"', a iPhone 13 Pro Max and an Apple Watch 7. Things too scattered and no one to help. Walked out with nothing. No worth wasting my time. I'll just order online from another source and wait for delivery! read more

I don't really complain about the store but this one I feel I need to say something. I went to the Best Buy customer service on the purchase l made. One of the store personnel was extremely rude to me and asked me to step outside as if to challenge me to a fight , this was totally unprovoked on my part! I did put this in writing as requested an to the store manager explaining what happened! In my eyes this should be a dismissible offense,making threats a customer! However I did not receive any apology and I went to the store many weeks later the person Who threaten me was still working there ! So it seems like Best Buy I can say whatever they want to a customer! read more

Made me wait an hour in curb side just for an iPhone case had my kids in the cars couldn't get off went inside everybody just stand around

I've made several trips here, each one is different than the one before. Sometimes you get attentive clerks, other times it seems as though everyone is in hiding- hard to get assistance. My online experience with purchasing an item was great. I received up to date notifications throughout the day regarding my order, and that was very assuring. My store pick up experience was a different story. There was only one person in front of me being assisted by one attendant. I patiently waited in the line marked "pick ups," but that still not provide a clue to the store clerk. I waited for about 10-15 minutes (or so), never greeted or acknowledged, and he never asked for someone else to assist. When he was finished with the one customer, he offered no apologies for the wait, no greeting and still asked if I was picking up an item. A bit rude for my taste, and that altered my previously pleasant shopping experience. read more

This place looked like the best option to go when I was looking for a hard drive for my PlayStation 4, but little did I know this would be the last time I would ever go into this store. First of I asked one of the associates where I could find the hard drives and he said "I'm not really sure but **** knows", so then I go ask said person and they also said "oh yes ***** can help you find them" finally I go to **** and this person ended up sending me back to the person I had asked the first time. I ended up just looking for them myself, paid and left this place where no one knows what they're doing or when things are. read more

It is with deep regret that I share my negative experience on Tuesday, March 31, 2020 at 4pm in the afternoon. I pulled into Best Buy parking lot with the intention of parking, when I noticed the curb side pickup sign. I kindly rolled my window down and asked, if it was only for pre-orders, prior orders, etc. It was deeply disrespectful of the associate "JORDAN" to yell at me, very rudely, "YEA!! NOW MOVE ON!!" and proceeds to wave me away!! In a time like now, an entire pandemic going on in the world-- a little kindness goes a long way!! Best Buy, be careful who you place outside your front door to represent your brand. "Jordan" most definitely put a sour taste in my mouth. RUDE until the end of time, I see. read more

Horrible experience. The staff onsite were very nice and supportive but it's the company Best Buy that delivers a terrible customer experience which leaves employees without the ability to make decisions to solve problems. From trying to call and report issues and find a solution and manage damaged items at install. Their support online or over the phone is terrible I wish I rather spoke to a computer than humans based on god know's where that literally can't answer a question that doesn't involve a script. Talking about be put on a loop nothing but a waste of time. Amazon or Costco in the future will go the extra mile to NOT give them my business. read more

WORST RETURN POLICY EVER. Don't buy anything here. They wont help you if it's been a couple of months. Not even unopened merch. NOT EVEN STORE CREDIT. I was about to purchase a $1000 item and use the credit but nevermind. Theres no point in being LOYAL to them since they are not loyal to their customers. read more

I made a yelp just to review this place, genuinely the worse experience I've ever had at a store. I've been going there for 2 years now to fix a problem with my laptop fan, I bought it at this store so I figured they would now how to fix it. They sent me on a wild goose chase constantly saying it was my fault, I was using it too much, I had too many things, some workers flat out refused to believe me and I was constantly dismissed me. I spent literally hundreds of dollars at this place constantly giving them my computer and having them return it exactly the same. Over $800 later they finally admit they could never have fixed the problem as they weren't allowed to tamper with the hardware of my computer. This was after over 10 visits mind you. They made me buy their stupid $100 insurance too. I took it down to UBreakIFix and they fixed it on the first try for less than any of the visits to this shithole cost. I feel scammed, I was saving money for college and it's all gone for a problem they knew they couldn't fix from the beginning. The anount of money I wasted here was almost the cost of my compute. If you're getting something fixed save yourself time, money and emotional distress and just go somewhere else. read more

Just here standing at geek squad counter. Someone took my product and left me standing for 25 minutes without saying a word. Try to better communicate what's going on this is my first time at geek squad. read more

Been a BestBuy customer for over 15yrs. Bought a brand new washer and dryer set here. Delivered and installed by them in March, by April, the dryer wasn't working. The manager, Sean, refused to send anyone out to even check out their installation, which I strongly suspected was the issue. Poor customer service. Will NEVER do business with them again. Save your money, go somewhere else with quality appliances that values their customers. read more

This Best Buy literally sucks. I bought a Mac on there website for same day pickup. The email said it would be ready in an hour. I went after the hour and they told me it was not ready and that I needed to come back the next day. I think it was just pure laziness on there part but I let it go. Later that night I got a notification that the order was cancelled. Like are you kidding me?! They don't have there shit together and the employees stand around and do jack shit. I bought my Mac at apple for school and got a free pair of AirPods with my purchase. Don't buy Mac or really anything from here. There deals suck. read more

Horrible !! I came to pick up an order , was on the phone for over an hour to speak to a store representative, when I finally came in the store , 3 people in the front and only 1 in the customer service area , huge line and no one else came to this employees aid. I honestly won't be coming to this location no more , I asked for help from one of the individuals in the front and just ignored me and continued socializing with another employee, very rude . read more

Customer service is awful, representative was on the phone while I was finishing the checkout process

This Best Buy is sooooo frustrating! Despite having many sales associates roaming the building, there never seems to be anyone available to help you. Also, when you do manage to flag someone down, they aren't very helpful. I don't like the new remodel of the place. I think the layout before was a little more shopper friendly. The bathrooms are also always disgusting. The only positive thing is their warranty program. We have had several items replaced so the warranty is worth the cost. However, their repair system is ridiculous! The repairmen don't keep inventory on hand so when you call in they attempt to diagnose your problem over the phone and send you the parts they "think" you will need. Well two visits later, and about 10 parts shipped to us, they still can't fix the problem with our fridge. So we are getting a replacement fridge. Now if we can just find someone in the store to help us! read more

I've been a customer here for several years. They have remodeled and downsized the store and I like it less. I've bought everything here from big screens and components to phones to kitchen appliances...big stuff and small stuff. I usually have an ok experience here if I can find what I want. Recently, I needed something to hold my android in the car while using "maps". Bought a windshield sticky thing and a mat to stick it on , if needed. I figured if I didn''t need the mat, I could just bring it back. At checkout, the girl at the register was very friendly and I told my son as we were leaving that it is something special these days when an employee at a store like this goes out of her way to be nice and helpful, rather than sullen and just moving the people along. I didn't need the mat, so I took it back. I though it may be an easy thing, middle of the afternoon, just walk up to customer service and get a credit on my credit card. Instead, I had to stand in line with the dead laptop people, the geek squad people, the people who needed to "contact the supplier" to get what they needed and the people who needed to "check with the manager". It was disheartening that the store couldn't have a station for people who simply wanted to return a $25 item for credit. When I finally got a turn, I was required to produce my drivers license so the clerk could record my license # on the return. I asked him why and he just said it was store policy but could not give any other better reason. WTH is with that, Spring Best Buy? Why do you need a drivers license number to credit the account on which the purchase was made of a $25 cell phone mounting device? Huh? At least, brief your people of the reason for silly policies like that because they will get asked why. The clerk apologized because he could not give a good reason...he "felt bad about it". read more

I read all these reviews before stopping by this location. I was already on my way here and in the parking lot while reading them, but I went in anyway because it is a convenient location. I was in to check out some 4K UHD smart TVs. While I didn't buy I got the best and most honest service I've ever received at any Best Buy location. Marco in home theater was young but very knowledgable about the products he was selling. He was not pushy, and was very honest about his opinion and even when he wasn't entirely sure about a random feature I asked about he simply said "I'm not sure". As far as the store, it is very clean and relatively well organized. Definitely not as bad as some have made out, however retail stores can get very disheveled on sales days etc. and most of that is from the customers that visit the location. I will definitely be buying from this location when I'm ready for my new tv. read more

Sales associate who rang me up was on his phone the entire time. Sucky experience, definitely would not come back to this place at all.

I have been loyal to Best Buy for many many years as I really liked their customer service and layout. I would spend around 30 minutes each time I went there checking out the TVs and surround sound systems. I was sure that whenever I'd be ready to buy my TV system, I would go straight here and get advice from one of there knowledgeable employees. Sadly that is no longer the case. The remodeled the store in a ridiculously shopper unfriendly. I can't stand being there. Everything just looks really plain and there's very few employees in the areas to help the customers. It now seems that the employees don't have time to help the customers and are rushing when asked questions. In the past, when I asked them to look up something such as competitors prices or inventory at different stores, they gladly did it without hesitation. Unfortunately that's no longer the case. I really hope BB turns things around because I really don't want to be buying my electronics at Wal-Mart. :( read more