Chris helped me with a Build-A-Bear battery issue that I had. The battery had swollen and he quickly repaired and fixed it. He was extra careful because the voice box held my deceased Father in Law's recording and was empathetic with me. I would definitely come back if I need anything else repaired. read more

Do not go here if you have the Samsung flip/fold phones. When I returned to pick up my phone for screen cracks on the front screen of my Fold 6, the employee returned my phone to me in FAR worse condition. My screen had minor cracks in it before, and I say minor because the screen was fully functioning albeit cracked. Upon return to me the front screen was missing CHUNKS, misaligned, jagged and sharp and no longer worked at all. The employee told me that the phone was "Unpreparable" and needed replacement, he even said that the front screens on the folds can be "very difficult". This led to me having to be on hold with the insurance agency for more than an hour and arguing with them about why I shouldn't have to pay the $400 deductible for a replacement. The service from both the employees was polite, nothing about them was unprofessional in general etiquette and interaction. Though if the employees would of informed me before that they would not be able to do the service instead of breaking my phone even further and shrugging about it... I wouldn't be leaving this review. Not only that when he told me the repair was "difficult" that states that he knew before he started that he may not of been able to do the service. Just say something to the customer and save yourself the trouble. There is no shame in knowing the limits of your abilities, especially if it pertains to an expensive item in need of repair. The shame is breaking the item further and having to nonchalantly present an "oh well" attitude about somebodies hard earned property being in worse condition than they left it for repair. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Spring, Texas

They fixed one issue on my computer okay, but only to break another part that was working great before I took my computer in there, and was unrelated to the charging port. Then they want to charge me 200+ dollars for a new part instead of fixing the problem they caused as stated in their repair warranty. I wish I had not ignored the bad reviews. My calls to Asurion for help yielded no result. Do not go there! read more

Went in for a back glass replacement, said they had to order the part and would call me when it came in, said it would only be 3 days, no call 4 days later so I called, said it would be 3 more days. No call AGAIN 3 days later, and when I called them they said it was there. I dropped my phone off all day and when I got it back, the back was cracked from "the press". Had to go through all that again and still NO CALLS FROM THEM!!!! After they fixed it again, my flashlight was now broken, said they would call me when the part came in and they still to this day have not called, not going back. Not to mention the original repair was $300 after tax. read more

Went to get my phone repaired with insurance. They did not have the correct screen. I asked them to order it and I would come back. At that time I was told that I would have to start a new claim. Was told there was nothing else they could do at that time. Told me to get a hold of asurion to TELL them what my issue is. Has anyone really talked to Asurion on the phone. I believe they could have ordered the part and I could reschedule once it came in. It was a real person.... or maybe he was AI read more

Very good work done! Especially by Noah. He was very helpful and my problem was solved. Very efficiently will definitely come back if I have another problem with my phone! read more

$130 to just wipe a computer $30 to sign up for a "protection program" and wipe it for free four day wait computer is returned completely unchanged read more

FOLLOW UP POST*** Once I escalated my complaint of my damaged keyboard by Noah to the corporate office, this is the response I get. Seems like no one is taking accountability... stay away from this company at all costs. Hello Miah, I was able to speak with the store and the District Manager. After speaking with you on the phone Wednesday I reached out to the District Manager and they reached out to the store. The store manager was diagnosing your device. Diagnostics take some time up to 2 hours. You then got upset when the host began working with another customer while the store manager was diagnosing your device. I do understand your frustration, but the store must continue to operate as a business. This continued to escalate and the store, with the approval of the district manager agreed to revert your repair and provide you a refund. Typically there is a non-refundable deposit on PC repairs, but they refunded you the entire amount except for $3.33, which they provided in cash. This entire interaction is recorded on the store surveillance. Looking through your case the device when it was dropped off was completely dead so they were unable to perform any incoming diagnostics. This means we can not confirm the keys were working prior to the repair. Kind regards, Erin L. Case Manager | uBreakiFix by Asurion Phone: 1.877.320.2237 Option 1, ext. 3176| Mon-Fri 9 AM to 5:30 PM EST read more

They did great, we had a broken Nintendo Switch where the SD card reader was not working. They fixed it in just one day. The tech Noah was very helpful and polite. If you have a broken electronic device, drop by this location in Spring on Louetta and Holtzwarth. They can fix it. Talk to Noah he knows what he is doing. read more

Saturday 10/5/24 I brought my MacBook pro laptop to have a battery replacement. When I got home I noticed three keys on my keyboard were not working, despite them working just fine pryor to my bringing it to the store for the battery replacement. When I traveled back to the store to inform them on 10/6/24 and hopefully get it fixed, Angelica and Noah were not helpful despite Noah being the one who initially replaced my battery. They both said that Chris had the final say of what could be done and that Noah would call me later that day once he had spoken to Chris. I did receive a phone call from Noah and the only options I was given was to have them put the old battery back in and get a refund or to buy a keyboard replacement. This cannot be legal, especially since I did not sign a waiver. My keyboard was not damaged when I initially brought in my laptop but NOW it is and no one is taking responsibility for it. Despite many negative reviews on Yelp, I still brought in my device thinking how hard could it be to just replace the battery? Apparently I was wrong. Between the lack of integrity, incompetence, piss poor customer service and no responsibility for the damage they caused , this location needs to be restructured with new management ASAP. read more

Run!!! They sent back my computer with no files and non of my documents. So my business information, graphics and designs are gone. The computer is useless- it does not even recognize my wifi anymore. He lied and said he fixed it. I had to call and follow up after 2 weeks of no one contacting me to get the ETA on my computer and he said that it was done 4 days ago and he just overlooked it. And just handed me this shell of a computer. When I finally hooked it back up there was horror to see that even the apps that comes with the computer has been deleted. EVERYTHING! And I'm unable to connect to the internet to handle my online business. This is going to litigation! read more

I needed to replace the camera on my phone and was happy with the service provided by UBreakIFix. They ordered the part and in 3 days it arrived. I left my phone with them for 45 minutes and was pleased with the quick service and cost. The Samsung representative at Best Buy recommended UBREAKIFIX. UBREAKIFIX is a certified Samsung repair store. read more

I brought in my WiiU for repair and paid the unrefundable $55 for diagnostics. After two weeks and multiple calls to them to inquire about the progress, they finally called me in to say they couldn't repair it. They returned the unit but did not give me back the power supply. I had to return to retrieve it. I wasn't at all satisfied with their technical ability or professionalism and would not use them again. read more

The gentleman was extremely helpful when we came in. He knew what was wrong & gave us a timeframe when my phone would be repaired & it was ready when he said it would be. Very friendly! read more

Save your time and go somewhere else, took ipad for a broken screen and now both of the ipad's buttons (home and lock) don't work which makes the ipad useless for my toddler, got a refund but after losing almost 10 days waiting for the ipad and now i have to get a new one read more

referred here by an Apple IPhone rep. Great service. my phone needed a minor adjustment. took the guy maybe 3 minutes and he didn't charge me! Very professional. Highly recommend read more

Loved it. Only had to go an hour without my phone to get the screen fixed. Helpful staff - in an hour as promised!

I brought my Xbox series X in about a month and a half ago. I told the tech that it cut off every 20 seconds to 30 seconds. I paid $50 for the diagnostic fee and waited two weeks. Then they told me that they can't fix it and they had to send it to a more specialized shop. Which took another two weeks, then I got a message which you can see in the comment or review. Stating that they completely broke my $500 Xbox that I had bought last year brand new and only used once to play star field. And now it can't be fixed, they said they would replace the item. A few days past and I called back just to clarify how long it's going to be because I didn't remember. They said it would take a few weeks because their district manager was on PTO. I was thinking why do I have to wait for them to come back for PTO I've already not had my Xbox for over a month. The employee got very rude with me and told me I've already been told how long it's going to be like I'm a child. Speaking of I'm 35 years old and I spent over 11 years in the army and I'm a disabled veteran. I don't have the money since I live on disability benefits to purchase a new Xbox unless I want to use a credit card. But since I'm already in credit card debt I don't want to pay for anything else unless I absolutely have to. I said that was unfair for me to wait too long, and then he said listen I told you I was sitting right next to him when he said a few weeks. I said cut the attitude out man, he said I'm going to hang up. So I said I'm going to call Corperate, I called Corperate then. Corperate was upset about the whole ordeal I told them what happened. They contacted the district manager to put in an order for a new Xbox. The way they had told me it was going to be a new Xbox. Because I did not want a refurbished Xbox or a used Xbox just so I could be in the same situation again. I bought that Xbox brand new and only used it for 186 hours to play star field. I didn't have a single scratch on it and not even one piece of dust on the fan or the system. I was not going to allow them to replace it with a used Xbox Which could've been used by a child. Never cleaned left on overnight you have no idea what could be wrong inside that console. So I waited another 10 days to get the Xbox, I went to pick it up today on September 3. I walked in and they had a used Xbox with dust all inside the fan scratches on the console. No controller no HDMI cable and no power cable. And then he tried to pon it off as a new system when I could clearly see it's been used for years. He got upset said I'm gonna go back and start working in the back and then left me out in the front of the of the lobby. I asked him with this be how he would want to be treated. And he said he doesn't feel one way or the other about it. Then he tried to say it was my fault and they never broke it. Basically calling me a liar and saying that I said it turns off every 20 or 30 minutes instead of every 20 or 30 seconds. I pride myself on being truthful and using dignity rather than anger or sarcasm. And honor is very important to me, I conduct myself in a professional manner and I expect the same in return it is the golden rule. I asked him what did you all do in repairing it, he used sarcasm and said do you work on anything or repair anything. I said I put a couple gaming computers together, I asked him did you test the CPU or GPU or the ram or anything. He said they don't do any of those things, I'm thinking do they do anything other than replace HDMI ports or thermal paste. I had to call the corporate office again Because he told me to leave the store because he will be taking a break. The corporate office again was shocked by what transpired. I had my girlfriend on the phone the entire time so she could hear everything when I was in the store. To say that she was less than happy would be an understatement. Now I have to wait for Corperate again to call me back to see if they're actually going to replace my Xbox that they clearly broke. So if I were you I would think twice about this place. read more

Went to Geek Squad & they were gonna charge me too much they suggested I buy a new console. So I went next door to Game Stop & they referred me & it turned out to be a hidden gem!!! Excellent customer service, lower cost & I ended up signing up for their subscription & ended up paying even less. I'm bringing every electronic to them when I need something fixed!!! read more

Disappointed with the service we received this last time we came by. Online it specifically says "water damage" as an option so we setup an online appointment and we showed up and they told us they could do nothing for us. Why would your website say water damage as a service if you are just going to turn your customers away? Customer service at the counter was awful!!!! read more

I took my device in for a new battery. I was surprised when I went to pick up and pay and they said I didn't owe because they only made some adjustments to the battery, which was still good. read more

This is the worst place you could ever trust to take in your electronics!! Trust me save and spend a little more for a trusted brand. You're not saving money here, they will steal your parts and your product will work for a few days or weeks- if you're lucky. They DO NOT HONOR the warranty! It's privately owned and they don't care to turn you away after THEY DAMAGE your INTERNAL PARTS. If you value what you own and want it given back to you in a functioning state, with its original or better parts--RUN AWAY! THESE PEOPLE BROKE MY MACBOOK PRO. I brought it in for a keyboard repair and the hard drive SHUT DOWN days after. I'm sure they corrupted or stole parts to compensate for their cheaper price. ON TOP OF THAT - Instead of apologizing or offering a refund at the very least. (THEY'RE SIGN SAYS, " IF WE CANT FIX WE REPLACE OR REFUND OR REIMBURSE FOR YOUR PRODUCT." They argued with me that it's my problem and a coincidence it shut down after they "fixed" it and they offered to charge me for a new hard drive which means I lose money, time, apple parts and data. Piece of crap place. They also laugh and talk about you as they sit in the back room & steal parts. I wouldn't trust them with my worst enemy's phone. Hey owner, I have a few ideas for a new name for your business; UbreakIbreakworse Ibreakibreak U-bring-in-i-break Wemakeyourshitworse Bye! read more

Better get pricing in writing or record what they tell you! I was quoted $185 for my daughters iPhone took them 9 days to get it back and when I asked for a discount for the time they kept the phone I was told the $185 I was originally quoted was my discounted price.... Ummmmm no that's a lie!!! I paid over $200 with tax but like I told the manager I would not be back and I was going to write a review on my experience. I also noticed the iPhone does not have the Apple on the back of the phone!!! Completely DISSATISFIED!! read more

I have used this location a few times before but today was an awful experience I dropped my phone off around 1145am I left a secondary number to call I was notified that my phone was ready until I arrived at 2pm then my phone wasn't able to make calls nor did it have any service they stated something came unplugged while fixing I asked how was this not caught they said it occurred while sitting on the shelf waiting for pickup I don't believe this at all the sales rep just kept saying he didn't fix it and it happen because it's a Samsung it they tested it I believe they listed it as checked in the computer but didn't actually do it this took even longer to fix causing a huge inconvenience terrible customer service read more

I've only been in the store once to get my phone screen fixed and that was a few years ago, the price was decent and the work was good. So when my PlayStation started having issues I decided to call them first and each time I spoke to this location they have always grossly overpriced the repairs I would need. I've called multiple repair shops after them and the difference in prices are honestly ridiculous. They're very quick to suggest and even more serious issue is the actual problem just to quote you an extremely high price for the same service you can get else where for much cheaper. Definitely would not recommend. read more

Logan, Lenmar, and the team always take care of us. They all care about the quality of their repairs, getting parts quickly, and keeping us updated on any new benefits available. read more

Quick and easy repair! Staff was courteous and knowledgeable. Repair was done within a few hours. Was satisfied with service.

I took my laptop in here to get the broken hinge fixed. It was really messed up and I could not close it. They did a great job and it seems to work as good as new. The charge was also very reasonable. I recommend them. read more

Had to have the screen replaced on my phone. They did a great job. The phone looks brand new, and they did it in about half the time time they had told me it would takes. read more

Please do not take your device here. I came in after making my claim to asurion to get my front cracked screen fixed. When I brought in my phone the guy told me I had to fix the back of my phone since it was cracked too. I said I didn't care about the back I just want the front done. He said I HAD to do it because something about insurance says you have to fix it if there are 2 or more damages to it. I said ok how much he said usually it's 140+ but right now it's 70 something couldn't remember how much exactly. I said cool I'll bring it tomorrow when you have more time. I go up the next day and because asurion put in the wrong info I had to wait until they fixed it and did a new claim. I asked if I'd be able to just fix the back until they could do the front since that was what asurion covered and was waiting for the claim to be fixed. I asked for them to remind me how much the back was going to be they said 140+ I asked about the deal the other guy told me about he asked his manager they both knew nothing about it said I would have to come back in 2 days when the guy I spoke w about it worked again. He tells me for whatever reason he cannot give me that discount again. Nice. Went through with it anyways. Paid 140. Got my phone back. Later that night I realized my flash and front screen weren't working. Greatttt. Called them the next day asking if I could bring it in for them to fix since it was working before I took my phone to get fixed. Not sure how those 2 ended up not working if I only went in with cracked screens. He said if he fixes my front camera I would lose Face ID I said unacceptable both were working fine before I will not lose 1 or the other they needed to fix what they broke. He said I would have to go through asurion again. I called them set up a new claim to see if they could fix it and use a new screen. I dropped it off today and when I picked it up 3 hours later they told me a new screen wasn't going to fix the issue and nothing was fixed on my phone because there was nothing they could do. After they made me pay for the back of my screen to get fixed and they broke those 2 things they could do absolutely nothing. I said they should've definitely told me this could happen if not I would have never agreed to them fixing i would have just ordered a replacement. He Just looked at me and said there is nothing they can do i would just need to call asurion. Good luck w your device if you bring it here. read more

I would not recommend this place. Went to drop off my phone to get fix for free from the Samsung promotion for healthcare workers. I had scheduled a appointment with them on Saturday at noon. They told me the Samsung website was down and told me come back on Monday. Monday comes around they gave me a hard time saying there's a small crack at the bottom of the back they would need to charge me to fix the back. I needed the front screen to be fixed. I said no thanks. This place just wants your money! I went to the uBreakiFix in the heights and they took my phone with no issues would have my phone done in a few hours. Go to the uBreakiFix in the heights! read more

Fixed my son's PS4 within 24 hours. We thought we might need to buy new one. Knowledgeable, friendly, reasonably priced and explained everything well. Would definitely recommend and use again if needed. read more