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    Best Buy

    2.1 (69 reviews)
    Closed 10:00 am - 7:00 pm
    Updated a few days ago

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    3 months ago

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    8 months ago

    This company always has what we need in stock. They have a great price match policy!! Many convenient locations.

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    11 months ago

    Not very personal/attentive...the salesperson seemed disinterested and in a rush. Most likely won't go back.

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    2 years ago

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    4 years ago

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    9 years ago

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    19 years ago

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    8 years ago

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    13 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Best Buy

    Review Highlights - Best Buy

    All in all Best Buy, in Saugus, at the Square One Mall, deserves nothing less than five stars.

    Mentioned in 2 reviews

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    Hugo's Melrose Appliance

    Hugo's Melrose Appliance

    3.4(75 reviews)
    2.1 mi
    $$

    We purchased GE Cafe appliances in 2022 from Hugo's but this review is regarding a recent follow-up…read moreexperience with Al. We had special-ordered bronze appliance handles for the GE Cafe set, and one of the refrigerator door handles had started to oxidize within a year. It didn't bother us as it was hidden but then it started to peel and the silver metal was showing through. We only use a soft damp cloth to wipe them down, never any chemicals. I gave Hugo's a call a few weeks ago to see if this was a known issue and if GE would replace. The person I spoke to on the phone took down my information and asked me to text some photos to Al and follow-up on Monday. Al said this was the first he had heard of this issue but he reached out to GE on our behalf and by Friday of that same week, we had a replacement handle on our doorstep. We definitely would not have received this service had we ordered through one of the big box stores. This is why we choose to shop with small businesses. Thank you, Al!! The new handle looks great and we will be seeing you soon...washer and dryer is on its way out.

    Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

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    Hugo's Melrose Appliance
    Hugo's Melrose Appliance
    Hugo's Melrose Appliance

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    Pegas Appliance Repair

    Pegas Appliance Repair

    4.8(23 reviews)
    11.2 mi
    Certified professionals
    6 years in business

    Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

    *First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!

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    Pegas Appliance Repair
    Pegas Appliance Repair
    Pegas Appliance Repair

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    Best Buy - computers - Updated May 2026

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