I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

I contacted Mass Appliance Masters on 6/11/26 to fix my dryer and was able to schedule a visit…read moreimmediately. Oleg was our technician and he was fantastic - both professional and polite. He was able to diagnose and fix our dryer in the same day. In addition, both the reception team and Oleg kept us informed through text message updates on timing/arrival. If we have any appliance service needs in the future, we will definitely be contacting them again.

We just moved into a new apartment where we were told we'd have access to two washers and two…read moredryers -- all "free" with the rent! Turns out, one washer/dryer pair belonged to the other tenants (which resulted in an awkward encounter when our neighbors found us using their stuff) and the other washer was broken. Thanks rental company! My husband and I were going to eat the cost and buy a new washer but, on a whim, I decided to call Boston and Cambridge Appliance to see if they could fix the washer first. I called them yesterday, late afternoon. Less than 24 hours later, the washer is in great working order and we saved ourselves A LOT of money. The repairmen were also incredibly friendly, efficient, and helpful. They keep all their supplies with them in their truck so unless you have some rare problem, they can fix anything on the spot. Can't recommend them highly enough!

I was really disappointed witth this place. I called on a Sunday about 3 weeks ago because my…read morewasher was not working. Kevin called me back the next day and said he would be able to stop by my house no later than Wednesday or Thurdsay. Well... Wednesday rolls around and I decided to give him a call to check in and see which day the would be stopping by to look at my washer. There was no answer so I left a message. Thursday I decided to give him a call again around 4 and again there was no answer. It has now been 3 weeks later and I have still not heard from Kevin so I decided to take my money and business somewhere else. I would have appreciated a call even if he wasn't going to be able to make it until the following week. However I received no phone call and in my opinion that's just bad business.

I was having trouble with my Fridge so I popped in here to explain what was going on. Kevin nicely…read morewent over some possible problems that it could be. It was late in the afternoon so he couldn't get to my home before he closed. I explained that this is my only fridge and I have a new baby at home. I also told him that I had no problem getting my hands dirty and taking it apart myself. Sympathizing with my situation, he had me call him that night to walk me through some troubleshooting methods. As it turns out, the thermostat needed to be replaced, that's it, a $15 part ( that I bought from him) and I did it myself! This man could have easily came to my house, charged me a million dollars and took me for a ride but he didn't. Just an honest man who helped me out like a friend would and you really don't see that nowadays! I just thought he should be recognized and recommended for that. P.S. My wife was kinda bummed, she was really hoping for a New Fridge! (of course!)

i Purchased a bunch of appliances and 10 months later they called me for the extended warranty so i…read moreagreed thinking it would start the day they took the money out of my acccount..... No they said the day they delivered it. so if i never make a repair or call on the appliances they will refund half the money. You only have 30 days and if you miss it oh well to bad for you no refund. They don't warn you send you anything that it is up. the women told me they don't want to pay.... word from her mouth. so don't buy the extended warranty it's a gaff.....

I have purchased a handful of appliances from the store. I love that it's local, and you can…read moregenerally find the same sales people time after time. I have mostly been happy with the final products, which really isn't a reflection of Beach Sales per se (but rather, Electrolux, Kitchenaid, etc.). I had one somewhat negative experience after a delivery person dropped stove pieces outside of my home and tried to deliver without comment (I witnessed). It took an unnecessary amount of discussion with folks back at the store to come up with a repair plan. But ultimately they helped to re-send replacement cast iron parts for what had been dropped and damaged. Most recently, I have grown very frustrated with trying to access the 50% rebate on an unused five-year warranty. I feel that I was misled. It's come to my attention that the "50% back" is actually just for Beach Sales purchases, and it's not a refund check as it had seemed. Not only that, there are many many hoops to jump through. Even after jumping through all the hoops and gathering all the old documents from five years ago AND following the guidelines, I am still waiting six months later with no rebate. No coupon nor check. While the extra five-year warranty sounds like a good idea, don't count on the 50% back rebate. And be sure to ask questions.

Last week, my two year old LG gas dryer stopped working. LG quoted me a flat rate of $345 to come…read moreto the house. I decided to look for an independent repair person. I contacted Home Pro and got a very quick response from David. Within 30 minutes of his arrival, David had diagnosed the problem as a faulty door switch. Unfortunately, the part had to be ordered but within 48 hours, the part arrived and David was back at my home to complete the repair - with a savings of more than $125 off the LG offer. David is professional and very respectful of my home. The first thing he did when he arrived was to put on "hospital booties" to protect my rugs. That attention to detail plus his ability to diagnose / repair in a timely manner is reason enough to recommend Home Pro. Kathy

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

We purchased GE Cafe appliances in 2022 from Hugo's but this review is regarding a recent follow-up…read moreexperience with Al. We had special-ordered bronze appliance handles for the GE Cafe set, and one of the refrigerator door handles had started to oxidize within a year. It didn't bother us as it was hidden but then it started to peel and the silver metal was showing through. We only use a soft damp cloth to wipe them down, never any chemicals. I gave Hugo's a call a few weeks ago to see if this was a known issue and if GE would replace. The person I spoke to on the phone took down my information and asked me to text some photos to Al and follow-up on Monday. Al said this was the first he had heard of this issue but he reached out to GE on our behalf and by Friday of that same week, we had a replacement handle on our doorstep. We definitely would not have received this service had we ordered through one of the big box stores. This is why we choose to shop with small businesses. Thank you, Al!! The new handle looks great and we will be seeing you soon...washer and dryer is on its way out.

Karen is a very talented seamstress. I had a favorite top made by another seamstress friend, that…read morewas made of a very delicate fabric, and had become worn due to time and use. I met with Karen to show her the top and to ask if she could make me two similar style tops. She was able to perfectly replicate my favorite top. She also took any stress out of the process, as she selected fabric and designs based upon my preferences. The tops came out wonderfully - lovely quality, style, and price. I highly recommend Karen, as her work is excellent and she is very pleasant to work with.

From the owner: Please note: All work is done by appointment only! Absolutely NO drop-ins, please. Please call or…read moreemail to schedule an appointment. Exact address will be sent with your appointment confirmation. KM Sewing services and repairs all brands of non-computerized sewing machines, specializing in older models. Service calls are available for clients with machines that cannot be transported for service. Commercial service calls for the sewing industry are always welcome. Private sewing lessons are available for all levels, from beginner to advanced. Intensive classes in dancewear construction are availabe for advanced students with a minimum of 3 years of sewing experience. Single lessons to learn how to properly use you sewing machine or serger are also available. Yelp has removed or hidden several of our positive reviews in an attempt to strongarm us into paying for premium service. You can access a few of these hidden reviews by clicking to view the reviews that Yelp has listed as "not recommended". Please see our facebook page and Google listing for an accurate, comprehensive list of reviews. (Yelp will not allow us to post links to those pages here. Please use Google to search for "KM Sewing" to find these pages.)