I went to this location on a thursday to exchange my ps5 controller through the geek squad warranty. Upon arriving I was told it would be a 1 hour wait to exchange the controller due to only having one worker.. yet I saw 3 with geek squad shirts on in the hour I was waiting. Apparently you have to have an appointment for any geek squad service whether exchanging a controller like me or picking up a fixed laptop like 3 different people I saw who also didn't have appointments and were turned away or told to wait... that is ridiculous when their stuff was ready to pick up from fixing. Do better, hire more staff or make the process more convient. So if your using the geeksquad service make an appointment. The place was clean enough and the staff I encountered were nice enough. The geek squad protection is worth the price but it should be done better. read more

I purchased a new computer. My camera would not work with the current plug ins. I had all the cords with me. As soon as I walked in Matt welcomed me. Listened to my concerns. Took me to where we needed to go. Walked me to checkout. Easiest, fastest, friendliest service ever. Go see Matt. Thank you sir for your kindness and help! Price was reasonable. read more

Best Buy Colerain - Electronics Near Me - Cincinnati, Ohio

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They would only do price match if it was a local store vs. Online, even when it was from their website.

Purchased a special cord I was told I needed by Best Buy days before Christmas for $30. Ended up it wasn't needed so I went to return it. They refused to take the unopened cord back because I wasn't a Best Buy plus member! No wonder all the stores have closed! You can buy every item in the store at cheaper prices all over! Don't shop Best Buy!!! read more

Best Buy Colerain - Awful Place - Electronics Near Me - Cincinnati, Ohio

Guy I worked with was extremely nice. Tried to help with the return. GM in the building wouldn't honor what online said. I have spent thousands of dollars here and will not be returning read more

I was not disappointed by the service or the quality of the food at Meritage. The Fish and Chips was excellent! Oh how Perfect the fish was fried... Jusr Right! The Waffle Fries were the Best! read more

TL;DR: I bought a TV from them (over $1200) in late March. 90 days later it stopped working completely and utterly. Having purchased a protection plan from them I expected some level of care. Over two months later and several repair attempts later and it's still broken. Their TVs are not worth buying if they are going to insta-break like this, and their service plans are worth even less if they're just going to hide behind the manufacturer and the manufacturer's warranty. We bought a TV from them when what we ordered from Amazon arrived smashed. Amazon couldn't even guarantee a replacement for several weeks, so we decided to buy locally. I purchased online and picked up that day. We installed it and it worked great, until it didn't about 90 days later. We don't use the TV that often so I would say we didn't even get to use it more than 10 times before it stopped working. I contacted Best Buy and they said they would send someone out... two weeks later. Not ideal. Ok, fine. Two weeks later rather than show up they diagnosed over the phone (couldn't you have done that when I called the first time???): needs a new controller board. So they ordered one and sent it to our house. It wasn't for another month before they had an appointment available that worked with our schedule (turns out they only have appointments on Mondays, which is ridiculous if you ask me). The "agent" came and replaced the board. Didn't fix the problem. So they say they will call me by that Friday at the latest, but that I should call them if the part came in so they could replace it that day. The part came in, I called, no response. Not even on the promised Friday. I let two weeks go by, because, life.... Next thing I know, there is another box in the mail from Best Buy, and a text message on a Monday (of course) two weeks after the previous visit (we're at six or seven weeks broken at this point), that someone is on their way to work on the TV. No phone call to set it up, no email, nothing. They were just going to show up whether we were available or not. Fortunately I was home and available, so I let them in, they replaced TWO boards. TV is still broken. Same four lights are flashing. At this point I am frustrated beyond belief, and wanting to know why won't they just replace it! They "have to go by Sony's guidelines" before they will issue a replacement. That catches us up to today. I made seven or eight phone calls to Best Buy trying to get someone to talk to me, but everyone kept passing me to a different department, only to have the connection drop before I was able to talk to somebody, anybody, that thought they might be able to even listen to me, let alone do something about it. I had to find out for myself that they had scheduled an appointment for a day when I will be out of the country. I was able to reschedule, but I'm still wondering what the point is now. What are they going to try to replace if fixing the panel doesn't do it? The bezel? The plastic sheathing on the power cable? No really, I want to know because it really doesn't make sense to me. Best Buy, if you're reading this, know that I am not going to let this go. Not until you replace the TV. I've posted negative reviews on bestbuy.com. Facebook, Twitter, Reddit, and sony.com are all next. I am glad someone has had good experiences with this store, but I can't see myself going back to this, or any other Best Buy store. read more

Was very impressed with this location Due to a new process for phone activation there are some difficulties when purchasing the new iphone 14. Despite having to call a central location to deal with the program the store and staff were very supportive and working on alternative options for me. I found them very courteous and caring read more

Horrible service. Actually a complete lack of. No help at all. There were over 10 associates just sitting around but no one asked once if I needed help. Pathetic. read more

I purchased a dishwasher from this location and it wasn't properly installed. It flooded my home and when I notified them they took months to get me to an insurance company called Sedgwick who to this day has not replaced the unit or compensated me for the damages. Best Buy and Geek Squad are the worst company I've ever dealt with. DON'T FOOL WITH THEM. NO STARS ARE APPROPRIATE. AWFUL!!! read more

I have been purchasing at this location for years and always very happy. Today the manager went above and beyond to fix an item that was defective out of the box. He made it all right and really top notch service! read more

they took my order on line. The item was damaged when i open the box and tried to watch the tv. They can't help me on line and the the store i got it from will not answer or call me. they took my order on line they should help me on line read more

I ordered an install from Best Buy online last week . Date given was 3 days out. No big deal. Never showed, never called, or sent a text. You can't call a local Best Buy store now! I went to the Colerain store to see what happed. Geek squad manager couldn't explain it, so he set up another install to happen another3 days later. Well, I'm 2 hours away from 2nd no show. During this waiting period, I looked up Best Buy and clicked on the blog link. Now, I know what the problem was. There were 37 pages in the blog category I stopped reading after the first 2 pages. Everyone of them were complaints, from no shows on installations , refurbished appliances delivered instead of new, property damages from deliveries( no customer support pertaining to damages. The list goes on At this point, nothing surprises me. My last 5 tvs came from Them, my next one will be from Amazon. I think Best Buy is done!!. read more

No one helped me despite asking 3 people for help. Finally someone walked by me and asked if I needed help, which I did, and she was incredibly rude to me. I asked for a charger for my beats and she said that I would need to buy 3 different chargers to see if they worked and then I could return what didn't work. I refused to buy until I got an answer about what type of usb port I needed as I didn't want to buy every type and hope for the best (that's why I brought in my personal product and asked for help!!). I left without purchasing anything because it was so frustrating. read more

This seems a rather small store just off Colerain Avenue northwest of Northgate Mall, but it seems to have quite a bit in stock, including a table of Apple computers. I was approached by a couple of employees and they were friendly and didn't even mention the Best Buy credit card! I'm really tried of hearing how much I'll get if I apply but don't get it. They should really give me money if I don't want it! The movie section was fairly big but then, almost no one was there. The dSLR section was crowded because someone was looking at them. Of course, beware of the prices and do your research ahead of time. Depending on people coerced by their supervisors to sell you more is not a good idea. That goes for most places, of course, but I've heard people say that they believe what they're told. Be cynical! read more

The SLOWEST Geek Squad employee EVERRRRR. Cannot multitask at all! I made an appointment to pick up my repaired Beats and oh my goodness. I stood at the front of the line FOREVER. Realistically forever was 20 minutes. 20 minutes in line is way too long without being helped. Cross train or something. read more

I will never shop at Best Buy again. Not only have I received poor customer service from store management and corporate offices. They will not exchange an item that they sold defective . This is wrong. The Manager at the colerain ave ave Cincinnati OH location has poor management skills. read more

Despite not really enjoying shopping or big box stores as a rule, I stopped by the other day and had a very good experience. The staff was very helpful and patient. I even made a phone call in the middle of the interaction to see if I could figure out something about the network so I could get the best wireless router. He directed me to the best model for the money. The store was well stocked and clean. I have been in other Best Buy stores that seem like they are in the middle of a Going out of Business sale. If you are going to a Best Buy, I recommend this location. read more

I do NOT recommend this store for anything involving your vehicle. The service guys here thoroughly botched the install of my remote start on my brand new car, and totally gave me the run-around when it came to repairs and reimbursement. Specifically: (1) They killed my battery with faulty wiring that caused a short and a parasitic drain. IT'S A BRAND NEW HONDA. Batteries don't just go completely dead on these cars without warning -- that is, unless an incompetent at Best Buy has touched it. When my trusted technician checked the battery, he confirmed that this was a direct cause of the improperly installed remote start. Best Buy said "OK just bring documentation to prove that and we'll reimburse you for the battery" -- apparently assuming I didn't have that documentation, because they were visibly surprised when I showed it to them. Suddenly the reimbursement rules changed. I've got to file a claim and wait who knows how long now. (2) Also due to faulty installation, the remote start wouldn't even start half the time, and the other half it would run for a few minutes, shut off, re-start, run for a few minutes, shut off, re-start... You get the idea. When they told me they'd corrected this issue at Best Buy, I'm glad I second-guessed them and stuck around for a bit because the issue immediately replicated itself. And it happened 6 or 7 more times while they were looking at it, dumbfounded, when one of the guys even said "I've never done one of these before so I don't know how it works" (he's the one who promised it was fixed, by the way). So they re-set my tachometer in order to fix that issue (which screwed up my mpg tracking and trip odometer) and I'm really hoping it's really fixed. So anyway, I have no clue if this thing is actually going to work the next time I use it, if my car will even start at all, if the battery will be completely ruined again, or if any other problems will present themselves. I wouldn't be surprised. I'm sick at the thought of losing tons of money at my eventual trade-in for all the wiring and electrical problems, not to mention the fact that the starter itself may very well be fried by then too. **But it's not the money so much as the principle, and I'm going to win this stupid battle against incompetence and horrible customer service!** read more

I'd like to share a not so favorable experience I had with my recent order. I visited the Colerain location on September 29 and paid in full for a new over the range microwave. At that time I was quoted 2 weeks for my items to be delivered and installed, which was fine. Today was my scheduled delivery and I heard nothing. I attempt to call my local Best Buy for hours beginning at 10:30am and could not get a live person until close to 1pm, totally unacceptable. While waiting I attempted checking online and it stated my order number could not be located. I called 1-888 BEST BUY and system was down and kept disconnecting my call. I finally get a live person at my local Best Buy, who tells me my item is back ordered. This Would have been nice to know. She stated I wasn't informed because I didn't have an email on file, which is unacceptable because they had a phone number. She then placed me on hold AGAIN. I am connected with my original sales person, Andre, who was nothing but pleasant and very apologetic. He did what he could but his hands are tied as an associate so I don't blame him. Long story short I'm still waiting for a microwave, the I HOPE comes as scheduled. They found one that I really don't want BUT I need it. I only went with it one because the ones I really like would require me wait another month or more or pay out of pocket. To compensate me for my inconvenience I was offered $.04 back of the almost $400 I spent. Disappointed. At the very least they could have offered something better. Effective communication is necessary for exceptional customer service. Based on reviews on the internet and social media, Best Buy is not excelling in this area. read more

If I could give negative stars I would! I scheduled product instillation to mount my tv and have never received such HORRIBLE service in my life. I paid Best Buy over $300 to have my tv mounted and get the cords concealed in my wall, and they never showed to the first appointment. When I called, they claimed they "came to my house but no one answered". I have a video camera on my front door and gave video proof no one did. Didn't receive a call/ text/ email that they were here, or anything. Then it took 4 days, and at least 3 hours on hold to get my service rescheduled. When they were supposed to come again, no one showed and I called and now they claim they "didn't have me on the schedule but could do sometime next week". I will never in my life use Best Buy/ Geek Squads product instillation EVER again. Untrustworthy, unreliable, and a complete waste of time. I would rather pay more money elsewhere than to ever have to detail with them ever again. read more

Ok. I hate big box stores. But these guys were AMAZING! I walked in wanting a basic car stereo with an aux jack and Bluetooth to replace the fancy but useless GPS enabled stereo in a used car we just bought. The salesman lead me right to the right stereo- simple and everything we wanted. The installer was super nice and knowledgeable. He installed it for us while we waited, and even showed us how to use the advanced features. Did I mention that the installation was free with a $129 stereo? Awesome. read more

Best Buy is like my second home.. they are like my wife, they pretty much get my check every 2 weeks lol. Colerain is the one i go to the most, its not the biggest but they do normally have what your looking for. I use to think they didnt hire people that knew shit about video games but they just hired a new guy with long hair, very friendly and helpful. Go check them out. read more

I'm here from California to visit family. I had been wanting a new Apple Watch for a long time and decided to go get one. Naturally, I went to the Apple Store,(surprised there's only one in Cincy!), and the lines were out the door and down around the corner. Turned around and went to Best Buy back closer to our house. The greeter at the door (did not catch her name but it was between 12-1 on 6/19) she was very nice and informed me that I may wait longer for assistance if I didn't have an appt. totally fine and expected and appreciated I was told. Made my way to the Apple products were and Jaylen was there assisting a family that just couldn't seem to make up there mind due to shortage of Apple products (not surprised after seeing the demand at the Apple store), while the family stepped aside, he rushed over to help me real quick and I knew his time was limited until the family made up their mind. He quickly gets a co worker to check the back stock while he finished up with the family and then came back with what I wanted, amazingly!helped me pick out an alternate watch band, rang me up and I was on my way. I'm in hospitality management in a busy resort town and although it's not the same it's all very relative with customer service. Jaylen was quick, efficient and very engaging! Definition of under promising and over delivering as well. I was impressed with his multi tasking! read more

While I generally don't think Best Buy is a good place to get accessories, they usually have fair prices on the big items. I came here after having a terrible customer service experience at Lowes. The difference was night and day. The sales person who helped me was quick and knowledgeable, and let me take the time I needed to make a decision. The item was delivered promptly when promised with plenty of communication about where I was in the process. I wish I new the name of the sales associate, I would be happy to give her a public "good job". All in all this was an excellent experience. read more

I always find something I need for a great price, today it's a copier. The sales associate was very helpful finding where the last one was at. read more

I had to buy 5 new appliances after a recent fire in our home. and our sales rep. Helped me so much deciding what I needed, and was not necessary. He checked other store prices and was very upfront and honest. Thanks for a very good experience with Best Buy. + read more

Went right in and found me a great laptop on sale and received an additional $150 off the sales price as well because I'm a college student. Got a $800 laptop For $549 after all the sale and discounts was very pleased with that! read more

I walked in this best buy prepared to purchase a microwave. I waited in the appliance section for about 10-12 minutes looking for an associate. When nobody failed to show up, I walked upfront to seek assistance and found the gentleman who does returns. I asked if anyone was working and he said they would send an individual over. I walked back over to appliances and waited for another 5-10 minutes with no success. I walked back up to the individual and asked again is "anyone coming " and he tells me this time the associates are cross trained and helping other people that I would have to wait. So I ask to see a manager as I already know what I want, I've waited 20-30 minutes and really I just need to get someone to help me so I can check out and leave. The manager arrives and proceeds to tell me it's their busy time and tries to persuade me that the burden falls on me and I should wait to get help . Then conveys that the associate in appliance is on lunch. I relayed to her I was told that all associates are cross trained and she said they were busy with other people and so was she. I asked her if there is a backup and how understaffing is a problem that I have to endure.....again all I want to to do is checkout and make a purchase here. So we go back to the section and I'm finally getting assistance as she makes less than disappointing remarks about how other customers need attention. I am appalled but maintain my level of composure as I come to realize this is really how awful best buy treats people ( who want to make a purchase , you don't have to sell me I want to buy and the word BUY is part of your company name right ) As we go to check out she says they price match companies online, I do a quick google search and find Amazon , eBay and go sale.com all have a better price. I tell her these places have it $30 cheaper. She says those don't apply bc they are individual Sellers and "mom and pop" Stores. I thank her for wasting my time looking it up and that feedback would have been useful since I now have spent another 10 minutes researching it to no availability. You would think she would give me the $30 for the hassle I have had just trying to get someone to take my money. We finally get to the checkout I purchase the appliance and she tells me they have 2 in stock. The manager calls the warehouse to bring it up and I wait another 10 minutes in front of the store as she directed me too. As I continue to stare in amazement of the level of unprofessionalism displayed, I see the manager . She approaches me and says they now have none in stock and the two they have is one scratch and dent for the same price I just paid as new (With no explanation) the other one is "on the truck in the back" but it's severely damaged and costs $89 At this point, it was going no where and she could really care less as I have now wasted her time. No offer of assistance to look at another product or upgrade, no additional apology to make an exception, not even a possible suggestion on a discount to purchase another microwave that was in stock. It was really disappointing the level that best buy treats the consumer. I ask for my money back and left the store shocked and disturbed about this ordeal inexperienced. I would suggest the organization look into these short comings and challenges and provide an action plan to correct these measures. Be aware of this best buy and low customer satisfaction or lack of read more

I have shopped Best Buy for years and this location always seems to have the nicest employees. Many times they have pointed out additional discounts or promotions to ensure that I get the best deal. read more

Gotta give this Best Buy props. Short backstory: I came here with my friend to buy an Ethernet cord (they had a wide variety of lengths for those wondering) at a reasonable price. While there, we noticed in the phone display and demos section the newly released Samsung Galaxy Note 9. Now backstory to the backstory, for those not familiar, there is a popular video game out at the time of writing this called Fortnite. Anyways, Fortnite's developers partnered with Samsung and as part of this partnership, released an exclusive in-game cosmetic skin that could only be unlocked through playing the Fortnite app on the Galaxy Note 9. Recalling this, my friend and I decided to download and play the app on the display phones. While waiting for the download as well as during the playing process, different Best Buy employees came up to us to check if everything was alright. Surprisingly, they were not upset by our actions with no intent to buy the phone and continued to let us proceed with our harmless endeavor. Long story short, huge thank you Best Buy employees for allowing us to accomplish our task and not reprimanding us. Chillest staff at a Best Buy I've ever seen. read more

I'm surprised the store is even still in business the way technology has changed. The employees were all nice but they were out of stock on Sony ear buds that were on sale. As well the cash register is SO slow! It took 2 minutes from the time they swipe your card for he transaction to go through. To me that's unacceptable. If I didn't have a gift card I wouldn't shop there. Time shall tell how long they'll be in business. read more

Answer your D@*%! phones!!! It is impossible to talk to one of their Geeks. Sat on hold 3 times for 20-30 minutes each time. Tried getting to a non-Geek Best Buy person and sat on hold for another 15 minutes. Finally got through by selecting the option to check availability of a product. Wasted all of this time because the Geeks lost my daughter's power cord to her computer. They questioned whether she brought one in (which she did), and asked her to check at home for it. When I finally got through to a person on the phone, they told me that they did some "research" and the original paperwork stated that they DID take her power cord. Now she has to drive back to pick one up (another 60 minutes of driving!). read more

Would never purchase anything from this store ever again. Bought 55 inch TV and got it home and screen was broken took back the next morning and they would not exchange the TV. Make sure you have them plug anything in you purchase from them so you no it works Poor customer service!!!!!! read more

October of last year I purchased a Samsung tv here. In addition I purchased a 5 year warranty. Today I took the tv in to be repaired or replaced and was told it has to go to Chicago to be looked at. This would take 2 to 4 weeks. I think they should have provided me with a loaner since it's going to take so long. Not very happy with the situation. I guess I need to read the fine print before purchasing a warranty. read more

I recently had a new hard disc installed in my computer by Geek Squad at Best Buy. When I dropped off the computer, the Geek Squad rep was very courteous and helpful. When I returned to pick up the computer, however, the rep on duty was incredibly rude. I had an appointment scheduled, but he advised that was not the case. When I asked for my computer, he advised he would look at my ID in an hour. I approached an individual, Carlos, who identified himself as the store manager but whose ID said "Supervisor". He was even more rude than the Geek Squad rep. It has been a long time since I have been treated this rudely by individuals in a store. I will not be setting foot in a Best Buy again. read more

There are normally only two reasons I go to Best Buy, to pickup an online order or to have the Geek Squad install a screen protector on my phone. I went there right after buying my latest phone, a Samsung Galaxy S8 in April. I ordered the cell phone cover and screen protector online and it was ready for pickup within 30 mins. Once I got the screen protector I was able to request the Geek Squad to install it for $8. If you have any issues with the installation you have 14 days to go back to them. I had issues with the edges of the screen protector peeling, which was an issue with the screen protector not the installation. I got the replacement screen protector from Zagg and went back to Best Buy yesterday where they kindly installed the new one for free since I paid the first time he said. I find that their employees are helpful, if I'm standing around any employee that walks by ensures I've already been assisted. I do like their Geek Squad service even though I don't use it for much and their Best Buy Rewards. read more

Tried to purchase a TV on Best Buys website and have it delivered to store. When I purchased TV on line, delivery date was 12-7. It's now 12-13 and all their website says about the order is in transit to store, which is the same status it's been since 12-7. I called their customer no service line and my call was finally answered, but i waited 15 minutes on hold waiting for her to return with an answer. best Buy, you lost another customer to amazon. read more

Stopped by to buy a cd player for my son's room (1 mo old) and waited for five minutes for assistance. Let's just say I left the store empty handed. On my last visit to this location, as soon as I walked in the store I was greeted by several employees. I hope my experience today was a fluke. read more

I've always been glad I made the trip. Best customer service going and they usually have what I'm looking for. I highly recommend it. Unlike their competitor near the Ronald Reagan exit, they actually seem to care that you are shopping there. read more