If I could give it zero stars I would. We ordered an at home delivery on couch and bed frame. Timed…read moreeverything up for the install to be the day we moved into our new home. The day of install they didn't have any of the hardware to put together the bed frame. They then told me that the next availability to come out with the screws would be a week and a half. Day of revisit, they didn't bring all of the screws. Going on now 2+ weeks without our bed frame and our mattress on the floor. Hands down the worst experience I've ever received. Especially when you're spending almost 3k on a bed frame.

Do they even have competent managers?…read more Ordered $9,000 in furniture in May from them and haven't received any of it (it's now mid-Sept). They scheduled delivery and confirmed it. Then no-show. Customer service was rude about it for their mistake! Then they rescheduled it and confirmed it. Assured 100% by two reps. It was supposed to be today... and they just cancelled it again. They have no idea when it'll be rescheduled. They say there isn't anything they can do about it. Customer service tells us to call the store. The store tells us to call customer service. They tell us to talk to their supervisors.... No one wants to own it... some blame the "system processes" and others blame computers and others blame their employees. They blame us for being mad that we don't... have $9000 of our furniture we ordered (of which all but a sectional we ordered said in-stock). The other one they have no idea... but assured us when we ordered it's be ready we'll before September.... Crate and Barrel is a mess. Terrible management. Terrible customer service.

Believe it or not, I had never been to an IKEA before. So when I had some time to kill in a place…read morenear this location, I figured this was the perfect time. And while I did not end up purchasing anything on this day, I must admit I was quite impressed. It's a pretty terrific store. The amount of items they have is staggering. And the prices seem quite reasonable in most instances. I don't currently have any needs in my home related to their products, but I would not hesitate to give them a look the next time that occurs.

I love IKEA and I'm happy I live close to one. I love walking through the rooms with my daughters…read more With that said everyone knows this furniture won't be passed down through generations bc it's not real wood (some pieces may be). It's furniture for the modern world where everything has a shelf life and items are not meant to last forever. However it is easily redesigned for diy pieces and the stuff just looks good, clean, modern, simple. We also love to go there for lunch, my 9 year old loves the rainbow cake and the meatballs!

Customer appreciation day! So friendly and left with a tote bag of coupons and samples.read more

They are on the pricier of your side in my opinion, with that being said, I had a coupon so that…read morewas excellent. There was a gentleman doing samples and he knew a lot about the products. In addition, there was a sales associate whose dog had the same allergy symptoms I have with my dog and she was able to suggest some things and if they don't work out, I can always return them.

I've never had to wait in line they always have a great selection on what I'm looking for and I'm…read morealways happy with the prices

It's a decent shopping experience at a near-by location. Well stocked inventory and very helpful…read morepersonnel.

I stopped by here looking for wall decors for my office, this store has a lot of selections…read more However, majority of the items on the floor is more on farmhouse theme. Prices seemed to be appropriate and it has a sale section where you can find good deals all the time. The lady seemed helpful, polite and friendly- asking me if I need help, and if I'm looking for anything specific. I did not find what I'm looking for, but I always come here to have fresh ideas and to check the clearance.

This is my go-to place for home decor and even gifts for friends. I love just walking thru the…read morestore checking out what's new or on sale. There are always great finds! I've ordered online and done the store pickup as well which was really handy during Covid. They have things there that I don't see repeated in other shops so I like knowing it's a bit unusual. The staff are generally pretty helpful and friendly, which makes shopping there a bit nicer.

Have shopped here 2 or 3 times for dog biscuits and bones, Their prices are fairly competitive on…read moreknuckle bones, which our dog loves. Friendly, helpful personnel make it a pleasant experience.

Love this store -- especially this location! Deb and Lee know me and my dogs by name, which always…read moremakes us feel so welcome. They're incredibly kind, helpful, and genuinely great to talk to every time we stop in. They truly treat you and your fur babies like family. Highly recommend!

Ordered an elfa Garage+ Lower Cabinet from ContainerStore online, picked it up at the Cincinnati…read morestore. Started assembling and realized the bottom Deep Drawer was missing. Contacted the store -- they just kept saying "you picked up everything." The store manager was supposed to call me back. Still waiting. Reached out to customer support online and they told me to deal with the store directly. Terrible in-store service. Customer support that doesn't support customers. Hard pass on The Container Store going forward. ‍ #ContainerStore #CustomerServiceFail #ConsumerExperience

This store is any organizer's promised land. I've always wanted to stop by this location and…read morefinally had a chance to this past weekend. So many containers! This location had many options for anything you need to organize especially in regards to closet organization. Half this store is dedicated to closets. I was in the market for collapsible crates for general storage purposes (groceries in the trunk of a car for example). I couldn't find any collapsible containers made of hard plastic - not like cloth or basket types of containers that I found in the store. This location did not have what I was looking for, but gave me tons of ideas for other areas of my home in need of organization. A lot of the storage containers seemed very expensive for what you're getting. I found these modular crates that would have been perfect for my needs had they been collapsible. However, 1 for $20? Ouch. I found what I needed on Amazon 3 for $29, collapsible, and the same size as what I found in this store. I will definitely be stopping by this location again in the future for general ideas and sizing, but will most likely shop elsewhere when it comes to pricing.

Love having a hardware store in the neighborhood. They are very helpful and efficient! Highly…read morerecommend.

Amazing, this store. Family run, full of everything you never knew you needed. I went in on a…read morelunch hour and came out with a clothesline. I was grateful to the family for taking over this location after a VERY old family run hardware went out of business. Klingenburgs is a local gem--perfect for neighborhood dwellers who don't want to drive to Buttermilk Pike or to Alexandria to the nearest Lowes or Home Depot; but also perfect because they care. I've never gone in without someone acknowledging me and I'm completely amazed by the amount of goods they carry--including pet supplies and farm fencing options.