This place is great! Has saltwater, including corals, cichlids, community fish, and a nice variety…read moreof plants and snails. Also a huge selection of driftwood, petrified wood, and rocks. Why go to a chain store when you can get personal & professional service straight from the owner. I'm perplexed by a couple of the reviews on here. A person who owns a small business and runs it all by themselves has every right to set their own hours accordingly. I will work my shopping trips around Dave's life! I called in advance the other day to check store hours since it was a holiday week (pretty simple). I'd prefer to have to wait a day or two and know that I am going to get healthy plants and fish in the end!

Dave is very knowledgeable and has helped me when I've had issues with my aquarium. I've bought…read moreseveral fish from him.

Great experience. I was lucky to find my Service Animal food here. This was the second PetSmart I…read moredrove too. Food seems to be low but I'm so glad I found two bags of what I needed. FYI, If you're looking for Royal Canin Adult boxer food there's none here. I just bought their last two bags. The staff is always so pleasant. I wish I had gotten the name of the gentleman that was greeting everyone as they were coming in. He did it with such grace. Good job.

I absolutely do NOT recommend this place! They seriously lack professionalism and patience. It…read moreseems like they look for any little excuse to avoid doing their job. I brought my dog in for a bath, and he had already been given prescribed medication to keep him calm. Just because my dog growled a little, they refused to provide the service. Instead of showing patience and understanding, they simply looked for an excuse not to do their job. You work with ANIMALS! You should understand that not every dog is going to behave perfectly, and patience is part of your job. The employee responsible for this was named Peggy. Peggy, your lack of professionalism is unbelievable. If you don't have the patience to deal with animals or handle situations like this, maybe you should consider finding a different job, because this clearly isn't for you. I sincerely hope management takes this situation seriously and realizes what kind of employees they have working there. I gave my dog medication for absolutely nothing and left without receiving any service. Terrible customer service, absolutely disappointing, and one of the worst experiences I've ever had. I would NOT recommend this place to anyone!

A year ago I gave a review and will give another one. There needs to be more than five starts for…read morethis store. I shop many Pet Supplies Plus stores but this one, by far, is the best. I visit at least once a week so my little man can visit all his friends (aka the employees). They always greet us and ensure we have help with our needs. They never point to an aisle instead they take you to the product and advise with their opinions. They are never pushy or preoccupied. If one of the products I routinely purchase is on sale they make sure I'm aware of it. They have lots of fun events on the weekends and collect donations for the babies still looking for their forever homes. At the end of our visit they always provide a special snack for my baby. He's super picky and the staff always makes sure his favorite treats are available. If I was an executive I would visit this store to see how a business should be run. Great store with great employees. Rachel and Sue are amazing,

This is my go-to pet supply store! I can get everything I need for my guinea pigs, cats, dogs,…read moresalamanders, and fish. The store is always well-staffed with knowledgeable, friendly employees.

Your pet wants it? PetsMart's got it!…read more Food, treats, bedding, training, fish, birds, tarantulas, leashes, pumps, filters......they got it! I've bought food and treats for my dog, supplies for my fish, and even crickets for my tarantula and scorpions. Crazy huge selection of dog food. Do your research, though. Find out what's best for your dog. Would I go back? Yes. Some things can seem a little pricey. They might be. Shop around. Always consult with your local vet and breeder for food and nutrition needs for your breed. Or, if it's a mutt or a rescue off the streets, let it keep eating out of the garbage.

RUDE and insensitive. Inefficient and overpriced. Inconsiderate, they made my dogs and I feel…read moreunsafe.

The staff were wonderful, the whole store was spotless. I adopted our beautiful, brindle, baby in…read moreMarch of this year. We named her Angelique, a Boston Terrier. She has 2 big brother German Shepherds, who adore her.

Stopped in to look at their current stock of puppies close to closing time and their team was very…read morehelpful, especially since my kiddos were not behaving. They let us sit & play with two sets of puppy's we were interested in. They did NOT push us to make a decision that night and offered a QR code to look into financing opportunities, if needed. The financing they offer is fair. The price of the puppies are very reasonable compared to Petland but still not as low as getting a pup from a local breeder. We will continue to stop in at Your New Puppy, when we are looking to add a new family member.

Lisa sold us all 3 of our Puggles. They're amazing dogs! We would buy from her again because she…read moretruly loves what she does and cares for her puppies.

From the owner: We're a small pet store outside of Cincinnati! We offer pet goods, toys and much more! We do have…read morepuppies available if you'd like to make an appointment contact us via text, email or call! (513)348-0384

Great staff! Very helpful as my dogs are a handful. Wash area is always clean and stocked. water…read morepressure and air dryer always working well! Groomer went above and beyond to help me track down vaccinations via calling vet. She took extra care with both dogs! Thank You!

Took my dog to a nail trim/grind. He's very difficult during this and other places struggle with…read morehim but the crew here had him cleaned up and ready to go in 15 minutes or so. Nails were perfectly short and rounded off. Great selection of food treats and toys as well.

This pet store is awesome. The staff members were all very kind and super knowledgeable. Would…read morehighly recommend!

I enjoy the friendly people that work there, and I always find what I'm looking for! I like that…read morethey have delivery now as well. Periodically they have specials on random snacks or toys, and I've been able to find some great deals!

Has a lot of potential. The saltwater section is either poorly maintained, being renovated or…read moresomething. Doesn't have much. The tanks are clean and fish look healthy. The labels are inconsistent and they use a combination of common names, scientific names and "short names". They should try to be more consistent. Fish prices are reasonable... for a local shop. The tanks do have snails, but I don't know of any local shops that don't.

Amazing place to find unusual fish! I think each time I went down the aisle I found something new…read morethat went unnoticed before. The pleco selection was CRAZY, the fish looked very well cared for with live plants in almost every tank, algae free for the most part. Prices were very reasonable. Will definitely be back!!

I was pleased to discover that this PetSmart store is not an exact reproduction of the other one I…read morefrequent (Springdale, Ohio). Depending on where in West Chester Township you are, the other location might be closer for you. Remember, prices and product will be pretty much identical. But I give this PetSmart the edge for the better shopping experience. To me, this location does not have so much of the warehouse feel. It seems the color scheme and lighting creates more of a pleasant atmosphere than is usually found in this type of establishment. Employees seem more available, checkout runs pretty smooth. Adoptable cats are in easy view in the vicinity of the cat supplies, not out of sight at other side of the store! This is a very important part of the experience. Associated veterinary clinic is here, too. I am not positive if they also have the grooming services. Apparently they do dog training, but either I've just been lucky, or they have a separate closed off area for this. I've also never seen (that is, HEARD) any dog adoption events take place here. Much more peaceful than other location where you're constantly subjected to endless, ceaseless ear splitting nerve wracking barking and yapping from dozens of dogs.

I bought a 25 dollar small bag of food for two new puppies. When the bag was 1/4 full, I just…read morehappened to realize that the bag of food was expired. I took it back to exchange it and all of the bags of this brand were expired and the manager quickly ripped them all off the shelf and put them in a cart to get all the expired food out of the store. I had to buy a different brand and when I took it to the register the extremely rude manager said that I didn't deserve an exchange and went on to say that grocery store milk is good for 3 days past the expiration date and for that reason I was not owed an exchange!! The gall!! I looked at her and said, then why did you rip the other bags off the shelf if the expiration date was not an issue?!?! I also told her that I am not paying $25 for a small bag of expired food. She finally processed the exchange, but continued yelling at me throughout the entire process. I will never step foot in another PetSmart. They do not train their employees how to treat customers correctly. PETCO it is from now on!