Pet People is the premier pet store chain in the Cincinnati area. They carry a higher quality of…read morefood, treats, and toys that cannot be found other places. This newer Mason location is the nicest and perhaps biggest of all the ones I have visited. It even includes a self dog wash, which trust me, is much easier than giving your dog a bath at home! It is bright, spotless, and perfectly organized. Upon entering I was immediately greeted by one of the employees who offered help if I needed it. I was looking for some unique toys for my aggressive chewing huskies for Christmas. I looked around for a little bit and then another employee offered assistance. The staff here are knowledgeable and really seem to like their jobs. They enjoy talking about your pets as well as theirs. The second employee had some serious chewers too so he gave some great recommendations. I decided on a new type of toy with a lifetime guarantee, and then got another of this great wood chew toy they make that has held up safely for months! The employee reminded me that the store itself also has a satisfaction guarantee. At checkout I was able to present a coupon, as I am a rewards member (Free). I was also offered some complimentary pumpkin treats to take home to the kids! The prices here are a bit higher, but with that youre getting better products and better service along with a great guarantee.

The staff here is amazing! The second I walked through the door they answered every question I…read morepossibly had, and went even farther to introduce me to some other great options! Every worker there was very friendly to me & extremely helpful. The store is amazing as well, they have everything you are looking for and more. I would recommend this store to anyone with animals, especially ones who have questions about the different ingredients in dog food and what's best for your dog.

A year ago I gave a review and will give another one. There needs to be more than five starts for…read morethis store. I shop many Pet Supplies Plus stores but this one, by far, is the best. I visit at least once a week so my little man can visit all his friends (aka the employees). They always greet us and ensure we have help with our needs. They never point to an aisle instead they take you to the product and advise with their opinions. They are never pushy or preoccupied. If one of the products I routinely purchase is on sale they make sure I'm aware of it. They have lots of fun events on the weekends and collect donations for the babies still looking for their forever homes. At the end of our visit they always provide a special snack for my baby. He's super picky and the staff always makes sure his favorite treats are available. If I was an executive I would visit this store to see how a business should be run. Great store with great employees. Rachel and Sue are amazing,

Always greeted with a smile. Always asked if I need any help locating something in the store. I…read morehave asked Rachel many times for her opinion on a product and always satisfied with her recommendations. The store is clean very organized and the staff is friendly and knowledgeable!! Won't shop at any other pet store.

Since they won't let me post a review on their app HILL…read moreSCIENCE DIET FOOD made my dog sick he is now having skin issues,puking while on the food wouldn't hold it down and serval ppl told me after MY VET put him on it that it's causing a lot of dogs issues I switched him off asap but it seems I can't post about it in many places a place didn't post my review but gave me money Somone needs to do something about this food vets recommend it and dogs end up sicker than before all they want is ur money

I am so happy with the training Charity is providing. She is patient and very helpful. I am…read morealready looking at the second series of classes. Also you have a gem of an employee with Hailey. I came in before I got my puppy to inquire about classes and got lost in the shuffle somehow (could have been me). After I brought my puppy home and we were almost fully vaccinated i came back. I told Hailey I didn't get a call and she took my number and assured me I would get a call. That same day I did. I really appreciate the extra care given to me and my baby. Thank you Petco

Lisa sold us all 3 of our Puggles. They're amazing dogs! We would buy from her again because she…read moretruly loves what she does and cares for her puppies.

From the owner: We're a small pet store outside of Cincinnati! We offer pet goods, toys and much more! We do have…read morepuppies available if you'd like to make an appointment contact us via text, email or call! (513)348-0384

Worst experience ever in the West Chester store. I dropped off my sweet border collie and in less…read morethan an hour they called me saying she was in the back of the crate and they couldnt get her out, they were scared of her. They said they couldn't risk the staff with her, what? I went to pick her up and said I would never be back if they couldn't handle a border collie, I was told my dog wasn't a good fit for them and neither was I. I had just spent 186.00 in the store earlier. I will never give Pet Smart another dime of my money.

Loving Pet Smart the one stop shop for my doggy!!…read more From your everyday food and toy needs to puppy training, Doggy Day Camp, Pet Hotel, Grooming shop, and the Bansfield Hospital for vet visits. They have ever serve you need for your pet. Also not just for dogs. All pets are welcome. We actually adopted our dog through one of there adoption weekend programs. They do this every weekend and it's a great experience. We have used all the services and have been happy with all of them. The best part of Pet Smart and all the services. Are the people who work there !! They treat you and your pet like family and I would recommend them any and everyday!!

I came here for their Spaw Wash services. Which is a do it yourself wash. I have a large double…read morecoated dog. 70lb+ Shepherd/Collie/Husky mix. He's normally an expensive groom, and he really just needed a bath so this was the ticket. They have 2 wash basins and even a walk in shower for bigger dogs as well. Mine fit no problems in the shorter larger tub. It has a panel that slides in and out so your pooch can jump up and down into it. They also have suction cup leashes to attach to the wall to keep them there. You control the temp with hot and cold taps. I do wish they nozzle had an option for a little more pressure, as again, thick coated dog, but it did what needed to be done. They offered 3 types of shampoos; an oatmeal and shea butter one, a lavender one, and a smelly dog one. I choose smelly dog, as he was one lol. It really did the trick too! They also supply towels and aprons for you, and an air dryer. It's just regular air, not hot so helps get the excess water out of their coat. They also give you cotton balls to put in their ears if you don't trust yourself to not get water in them. It cost $12 and they clean up afterwards! They seem to have specials where you can get 5 washes for $50, so not a bad deal. I would have liked a brush, but I just bought one that I needed anyways. Their pricing here is a little higher in my opinion but not outrageous on supplies. They also have a bakery for fresh dog treats! They looked really good too, and my pup was definitely wanting to sniff them! We decided on a bone assortment though for my pup being a good boy, and he even got a treat from the super helpful super nice employees! I definitely will be back here when I don't need a full groom on my dog as it's so much easier and less cleanup than trying to do it at home!

*PSA* Don't be alarmed or concerned when you walk in! You will be greeted by smiling faces along…read morewith kind and courtesy assistance. It's the Trader Joe's for dogs.No, you haven't been transported in a Time Machine to the glory of yesteryear. Current times would have you believe as much. For years, this store has a village/small town vibe. Vibrant, clean and organized with top quality foods, snacks, leashes, collars, beds, grooming items and TOYS!! Fun for both the dog parents and the dogs! There are also grooming services available within certain hours. Even if you don't buy all your pet needs here, at least check out the toys or your (leashed) best friend can decide!

Grooming was great. They are always nice and friendly. He likes it. Love the store. Always put a…read moretimely scarf on him.

This store is a hidden gem. I had a friend recommend this shop to me when I decided to add a puppy…read moreto my household. Every employee is friendly, knowledgeable and helpful. Dan went through every food option he had in the store with me to help me make the right decision in food for my little guy. His patience was never ending. They only carry healthy choices which for me is a plus. A little more pricey than other stores but only slightly. It is a "get what you pay for" situation. I don't have to go through labels to ensure that I am providing a quality diet to Enzo. I feel confident I am feeding him the best I can. They also have fun toys and accessories that you don't see in other pet stores. Highly recommend this shop to anyone seeking quality products for their fur baby.

The puppies were so cute, honestly kind of sad seeing them in there trapped for thousands of…read moredollars. Have to make your money some how I guess.... Anyways the issue here was the employees. There was a gentleman there insulting the puppies. I mean you wanna do that on your own time? Go ahead. But in front of paying costumers is wiiilddddd. We ended up getting 3 dogs out. The first one was Rosie, and thanks to the worker who helped us connect with the dog, by telling us about Rosie (name, a little background, age). On the other hand, there was a gentleman worker, not so helpful. He got us 2 dogs out, we asked the name of the first one he never gave it to us, but definitely heard us because he referred later to us asking about the name. STILL NEVER GOT IT!! ... we got peach out, LOVEEEDDD PEACH. I was interested in peach, I asked how much. He said "Well not $5.......... "???? Well what's that supposed to mean lol? Was not a fan of that comment. There also a sick ferret literally limping. Anyways at the end, we were trying to return peach back to them so he could get back to his cage. Both workers ignored us, the lady with the red was walking by on her phone purposely ignoring us. The guy we had to literally hawk down and stand in front of him with peach like uh can we give him back?.. overall not a good experience. The puppies were so cute but unfortunately I cannot give my hard earned dollars to this lousy business. I hope they all find great homes, especially PEACH

To the point of visiting this facility, the prices for these animals is well over priced. It is so…read moreridiculous that they are asking so much for a pet that customer would like to have. You have to pay for their food and bring the animal back within a week to their vet. If you purchase from them and want to return the animal the next day, there is a 700.00 plus return charge.

Dave is very knowledgeable and has helped me when I've had issues with my aquarium. I've bought…read moreseveral fish from him.

This place is great! Has saltwater, including corals, cichlids, community fish, and a nice variety…read moreof plants and snails. Also a huge selection of driftwood, petrified wood, and rocks. Why go to a chain store when you can get personal & professional service straight from the owner. I'm perplexed by a couple of the reviews on here. A person who owns a small business and runs it all by themselves has every right to set their own hours accordingly. I will work my shopping trips around Dave's life! I called in advance the other day to check store hours since it was a holiday week (pretty simple). I'd prefer to have to wait a day or two and know that I am going to get healthy plants and fish in the end!

Fantastic selection of upscale dog and cat supplies -- most at surprisingly good prices (there are…read morecertainly some luxury things that my dogs and I can only drool over). Much better quality stuff than the Petsmart down the street.

I used Yelp and Google Map on my phone and couldn't find the store. A phone number on the Yelp site…read morewould be helpful...if you're still in business.