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    Chelsea's Bed & Biscuits

    4.4 (11 reviews)
    Open 8:00 am - 4:00 pm

    Services - Chelsea's Bed & Biscuits

    Pet sitting

    Private dog training

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    Ask the Community - Chelsea's Bed & Biscuits

    Review Highlights - Chelsea's Bed & Biscuits

    Always a nervous cat mama when having to board the fur babies, I can say that the folks here have changed my mindset.

    Mentioned in 2 reviews

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    Bulletproof Dog Training

    Bulletproof Dog Training

    (17 reviews)

    I could not be more unhappy with the training that we received for our dog from Bulletproof Dog…read moreTraining in Eastgate. Our dog was a barker and jumper. She didn't have any terrible behavioral issues. She was the most friendly, sweet, LOVING dog we had ever met. Once she cam home from the training, she was very sick. I did not receive updates on her while in training as promised. I was never notified that she was sick. When we picked her up they said she was sneezing from getting bathed. That was not the case, she was sick for a month and on antibiotic for a month. After speaking to Bill about the issue of her being sick and not receiving updates, he refunded $500. Which now in hindsight, I should have received a full refund. Once our dog started to feel better, she has become more aggressive, which she never was. She will not allow us to put any training collar on her as she is so afraid of it and snaps at whoever is putting it on her. We rescued our dog from the side of the road at 8 weeks old. She was not mistreated. She was the sweetest jumping, barking baby. Now, she doesn't trust anyone but our family. No one can go near her in her crate, come to the door, stop for a visit, on walks or in public that she doesn't know. I am not saying that Bulletproof has bad training, I am saying that whatever they did to our family dog was bad training. If she was unable to be trained with normal measures then we should have been notified. She should have been pulled from the program. I believe that she was "zapped" too much and at too high of a level which has made her so afraid and aggressive. The dogs that they train should be trained through positive reinforcement, not zapping the h3ll out of them through fear and PAIN!!!!!! Shame on you, Bulletproof, Cincinnati!!!!!! Shame on you!!!!!!

    Once your dog completes the training, don't expect support or follow up, as promised. Expect to be…read moretreated with disrespect and patronized.

    PetSuites Eastgate

    PetSuites Eastgate

    (4 reviews)

    Eastgate

    An employee shoved our dog forcefully off of the top of a play enclosure, causing her to fall back…read morein an awkward position and limp away. This was done with excessive force. We happened to see it on the live webcam and immediately picked our dog up and brought it to the managers attention, they refused to let us see the footage. We received one voicemail saying this was not their standard of care and this was used as a "training experience", and a very condescending phone call from the general manager the next day. After I said we would not be returning with our dog she said "I'm not really sure what you want from this conversation then", I (an adult) was scolded by the manager on duty for calling another location in an attempt to get in contact with a corporate line and asked "why I felt the need to inform another uninvolved party". All the other workers besides the managers and person who shoved out dog (who we never met but saw her name listed in the lobby) were always lovely but BOTH of the general managers, dodged calls from my husband and I and were extremely rude. We will not be returning and I recommend you don't either since in our experience they did not vet or pay attention to cameras where people are using excessive force with dogs. - after speaking with NVA their parent company, they further confirmed the employee was not fired the same day but was reprimanded and given a chance to come back and complete mandatory training. They explained extra steps were taken to correct this.

    0/5 for today's incident; 5/5 every visit before today We…read morehave a 7-month-old Golden Retriever who loves other dogs and playing. We signed up for the $99, 30-day introductory membership around the 7th of last month to try more consistent visits before committing to a monthly plan. Up until today, our experiences were great, and we were planning to continue. Unfortunately, an incident during group play today -- and how it was handled -- has completely eroded our trust. About 30 minutes after drop-off, I received a call while at work. I couldn't answer, but seeing the missed call concerned me. The voicemail said our dog was scratched and bleeding but "fine," and that staff were cleaning the wound. I immediately contacted my partner, who called PetSuites for more information. The manager told him she wasn't sure if it was a scratch or a bite, only that she was cleaning a bleeding wound. She mentioned the staff in the playroom didn't witness the incident and that both sides of our dog's ear were injured, though there were "no punctures." When my partner questioned how that could be from a simple scratch, the manager agreed to review camera footage but still asked if our dog could return to group play -- which he understandably declined. My partner left work early to pick up our dog. Upon arrival, front desk staff brushed it off as typical "roughhousing and nipping." The manager then claimed footage confirmed it was just a scratch a few minutes into playtime, but refused to show the footage. My partner immediately took our dog to the vet, who said the injury did not look like a scratch at all -- more likely something he got caught on, given that both sides of the ear were damaged. The vet requested information about any other involved dogs (for vaccination verification), but PetSuites refused to share anything, citing "policy." I followed up via text, asking them to at least provide the information directly to our vet, including our vet's contact details. I received no further response, and our vet never heard from them. We understand that accidents can happen in group play. What's unacceptable is the way this was handled -- delayed communication, inconsistent explanations, lack of transparency, refusal to provide information, and a dismissive attitude toward a clearly concerning injury. We're grateful our dog will be okay, but this experience has completely shaken our confidence in PetSuites. We won't be returning, and we can't recommend this facility for pet parents who value honesty, accountability, and clear communication when something goes wrong.

    Chelsea's Bed & Biscuits - pet_sitting - Updated May 2026

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