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    Chelsea's Bed & Biscuits

    4.4 (11 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Chelsea's Bed & Biscuits

    Pet sitting

    Private dog training

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    Ask the Community - Chelsea's Bed & Biscuits

    Review Highlights - Chelsea's Bed & Biscuits

    Always a nervous cat mama when having to board the fur babies, I can say that the folks here have changed my mindset.

    Mentioned in 2 reviews

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    Bulletproof Dog Training

    Bulletproof Dog Training

    3.7
    (18 reviews)

    Our Aussiedoodle was trained by Ivory and Bryce for two weeks while we were out of town. They did a…read morefine job teaching her the basic commands, and then the ball was our court to see if we could maintain/continue her training and good behavior in our real-life situation at home. We found it tough at first to maintain the good behaviors when there were the inevitable distractions, but the great thing about Ivory and Bryce was that they always answered our questions over the phone, and were always available (with a bit of scheduling, of course). With continued challenges, we scheduled a follow-up at a park, to let them observe our handling and re-show us the effective methods we did not quite get when we first picked her up from Bulletproof. This follow-up was fantastic, and we've done much better since. A suggestion would be to spend more time when you first pick up your dog to practice the training. We had about two hours, which probably was not enough time to let us practice with Ivory and Bryce the way we got to during our follow-up session with them. Ivory and Bryce are enthusiastic people who love your dog and want to achieve success for both you and your little beast.

    This business was highly recommended by my SIL. They say the training is 100% guaranteed. That's…read moreis absolutely untrue. I found there to be no backing behind this. After speaking to the owner and explaining that the training was not working, he did not offer me any kind of resolution or refund. He recommended that I get a different breed of dog and so "kindly" offered to train a new breed for "free". My dog did not get the training that most dogs do, which is within their facility. So many dogs at their facility had kennel cough, so my dog received training outside of the facility for a very short amount of time every day (within the training duration) maybe, if my dog had received the type of training that I had paid for and there weren't so many sick dogs at Bulletproof, which is very questionable in itself my dog may have benefited from the training.

    PetSuites Eastgate

    PetSuites Eastgate

    1.3
    (4 reviews)

    An employee shoved our dog forcefully off of the top of a play enclosure, causing her to fall back…read morein an awkward position and limp away. This was done with excessive force. We happened to see it on the live webcam and immediately picked our dog up and brought it to the managers attention, they refused to let us see the footage. We received one voicemail saying this was not their standard of care and this was used as a "training experience", and a very condescending phone call from the general manager the next day. After I said we would not be returning with our dog she said "I'm not really sure what you want from this conversation then", I (an adult) was scolded by the manager on duty for calling another location in an attempt to get in contact with a corporate line and asked "why I felt the need to inform another uninvolved party". All the other workers besides the managers and person who shoved out dog (who we never met but saw her name listed in the lobby) were always lovely but BOTH of the general managers, dodged calls from my husband and I and were extremely rude. We will not be returning and I recommend you don't either since in our experience they did not vet or pay attention to cameras where people are using excessive force with dogs. - after speaking with NVA their parent company, they further confirmed the employee was not fired the same day but was reprimanded and given a chance to come back and complete mandatory training. They explained extra steps were taken to correct this.

    0/5 for today's incident; 5/5 every visit before today We…read morehave a 7-month-old Golden Retriever who loves other dogs and playing. We signed up for the $99, 30-day introductory membership around the 7th of last month to try more consistent visits before committing to a monthly plan. Up until today, our experiences were great, and we were planning to continue. Unfortunately, an incident during group play today -- and how it was handled -- has completely eroded our trust. About 30 minutes after drop-off, I received a call while at work. I couldn't answer, but seeing the missed call concerned me. The voicemail said our dog was scratched and bleeding but "fine," and that staff were cleaning the wound. I immediately contacted my partner, who called PetSuites for more information. The manager told him she wasn't sure if it was a scratch or a bite, only that she was cleaning a bleeding wound. She mentioned the staff in the playroom didn't witness the incident and that both sides of our dog's ear were injured, though there were "no punctures." When my partner questioned how that could be from a simple scratch, the manager agreed to review camera footage but still asked if our dog could return to group play -- which he understandably declined. My partner left work early to pick up our dog. Upon arrival, front desk staff brushed it off as typical "roughhousing and nipping." The manager then claimed footage confirmed it was just a scratch a few minutes into playtime, but refused to show the footage. My partner immediately took our dog to the vet, who said the injury did not look like a scratch at all -- more likely something he got caught on, given that both sides of the ear were damaged. The vet requested information about any other involved dogs (for vaccination verification), but PetSuites refused to share anything, citing "policy." I followed up via text, asking them to at least provide the information directly to our vet, including our vet's contact details. I received no further response, and our vet never heard from them. We understand that accidents can happen in group play. What's unacceptable is the way this was handled -- delayed communication, inconsistent explanations, lack of transparency, refusal to provide information, and a dismissive attitude toward a clearly concerning injury. We're grateful our dog will be okay, but this experience has completely shaken our confidence in PetSuites. We won't be returning, and we can't recommend this facility for pet parents who value honesty, accountability, and clear communication when something goes wrong.

    Chelsea's Bed & Biscuits - pet_sitting - Updated July 2026

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