Staff is always friendly and knowledgeable. Prices are similar to every other local vape shop…read more Large selection of similar products

VIP Vape and wireless just ripped me off for $150, kicked me out of the store and laughed and…read morefilmed me on cellphone for getting mad. Yesterday they sold me a "Rukioo" electric gravity bong that sort of worked once and is very broken. I didn't find out until it had been used, I couldn't have known without using it. After taxing me to show video, wait to charge the battery that doesn't work and try it in-store. It was very broken. The man refused and told me to leave saying that I was disrespectful for not listening to him. When I said they were being thieves and l'd get in touch with my bank, the man laughed at me and started filming me on cellphone. I don't share these things to complain. I share them so that you don't waste your time and money. He wouldn't even give me a receipt and didn't give me one yesterdayy. So the store straight up just robbed me for $150. I should have my head examined even going to a VIP vape and wireless in Avondale. But I wouldn't go to any of them.

Horrible service!! Usually the guys a friendly but this time it was a lady and she was very rude…read moreand unprofessional I asked for a discount or help with a faulty product but denied me service and said it was not her problem then started recording me as I drove off... I'm unsure why if I didn't do anything wrong.

I have never really tried CBD or vaping in general but heard very good things and wanted to give it…read morea shot. My partnerlives down the road and we decided to stop in one day. I'm not going to lie when I said I had very low expectations of this place, I am a bit of a prude or judgmental jerk because I think of smoke shops as quick places to jack up prices and make profit and don't really care. That is the absolute opposite of this business. their prices are cheap, as in like the cheapest I could even find on the internet. Barely a markup despite being a brick-and-mortar store. The customer service was excellent from the woman helping us. she was wearing a mask, as was the owner who I met later, and they made sure every customer that came in wore a mask as well. But unfortunately I only owned the vaporizer pen for about twelve hours before it stopped working on me. Or maybe the pain stopped working maybe the cartridge stopped working I don't know I bought them both there though. I went back in three days later without a receipt, but with a proven credit card statement. the owner just straight replace both, we couldn't figure out which was broken or why and he didn't care, he only cared about getting me what I had actually paid for. I'm still amazed by it, but on a day when I got some bad customer service elsewhere I was really happy to have received great customer service from a local shop. Support them!

Great service, great selection, great prices & very professional & acknowledge staff. There goal…read morewas to help me more than make a sale. Very recommended place & will definitely be my favorite shop.

Great service with very knowledgeable staff and reasonable prices. A must try place if you're…read moreinterested in vapes also a solid selection.

They were very pleasant very helpful in finding what I needed more than willing to help me with my…read moreproduct very fine customer service thank you for that

I had my one year old with me and I was just going in for a second to buy a lighter and they they…read moresaid she can't be in there so I left and last time I had my 6 year old brother and he was browsing in the store with his mom so I don't know what was the issue this time

I called around 4:30 PM and was me with a screeching fax machine in my ear. I hung up and called…read moreagain thinking it was a fluke it happened again. I hung up, called again same thing fax machine in my ear. I then waited five minutes called again and then I got a voicemail immediately went to voicemail. I then called with my number blocked and someone answered. I'm not making a 15 minute trip out there to find out that they don't have the product I need which spoiler alert they didn't again and when I asked when would be in stock they didn't know and they can't tell me and that's the same answer. I keep getting over and over and over again and I've been shopping from them for three years. My husband's been getting from them for five years I am done with this place. They are unprofessional and they don't keep their store stocked.. don't waste your time coming here

This is the BEST Vapor store in town, hands down. If you live in Cincinnati, you know how bad some…read moreof them are (I.e. the one on Monmouth street in Newport is the WORST ((have you been in the bathroom there? Ughhh-so disgusting!))) this place is so clean, organized and the owners/employees are so knowledgeable and helpful. We live on the Eastside and although it's 30 plus minutes from where we live we will make the drive there from now on. We went to Rob with some questions about our tanks and modems, and how to effectively rebuild our coils, and although we didn't even have our ecigs with us, he knew how to fix EVERYTHING. From leaning on the eleaf to using a screwdriver to recognize the atomizer with a quick trick-to helping us pick out the most affordable and reliable option for our new tanks (while also selling us the metal mouthpieces to avoid future mishaps) he was able to solve all of our problems so easily and with such efficiency and kindness-Thank you so much, Rob! We will see you again soon!