My experience booking & the actual appointment with the Dr was fantastic however the interactions…read morewith the biz owner Zach have been absolutely absurd. He is extremely unprofessional. Background, appt was NOV 2024. I reached out in January 2025 after the bill became legal & seeing another company post the "how to's" get your KY Medical Cannabis card & get registered with the state & this office was clueless. They actually called me & I sent them the links with step by instructions. One of the steps is that the PROVIDER has to upload the PHYSICIAN CERTIFICATION LETTER (which I have in my possession) Even after that, my information was not uploaded. As of Feb, still waiting. For some reason I was scheduled a random new appointment (had already completed my appt in NOV 24 with the PHYSICIAN CERTIFICATION LETTER in my possession) & when I didn't answer because I was at work, I was sent an email to reach out. I called but got voicemail; left a voicemail as the email directed me to do as well as replied to the email. A week later, no reply. I inquired to see what the hold up was & was offered a refund. I asked to just be entered into the system since I'd already completed the paper work, uploading of documents & my appointment & this was not completed by them. I was told I needed another appointment (no reason provided) but could clearly see this was going nowhere so finally asked for the refund that was previously offered & am now waiting on that. I inquired once more since the refund hasn't come through & was told by Zach (biz owner) this was the least of his concerns. If giving a ZERO rating was an option, that's what I'd give this business. Please spend your hard earned money someplace that respects its customers. This treatment is not acceptable. For reference I also held my medical card when I lived in Ohio & had the BEST experience with the provider & ZERO issues getting registered immediately.

Very knowledgeable staff and the customer service is top notch. I have done a lot of research and…read morethey are the best priced and the only Ohio medical marijuana card office i would deal with. They took amazing care of everyone I have sent here.

Excellent customer service and the knowledge of every item is mind blowing! Go to Norwood and ask…read morefor Alex! You will not be disappointed with this clean environment and they have security on premise! Enjoy the ride to Queen City Cannabis and your high!

Called with a few questions. I spoke to Nathan, who was very friendly and helpful! Thank you for…read morethe great customer service!

I was treated very well. The people were very friendly and helpful. I will visit them again…read more Thanks!! Vickie

It a big fan, walk-in and you have to order off a iPad I'm use to other states open comfy vibe not…read morelike I'm in a secured depository the gentlemen at the front are cool and personable, but I like to get a glimpse at what I'm looking to purchase (if I decide to) but nothing room is plain and blah, after the order you go into another room behind more doors and still no display or pictures of product. Idk maybe I was use to the way other places are setup the ooooh and awe factor some type of I want to see before I buy feel but this didn't have that, I won't take away from the staff all are kind and friendly some though felt like it was just "a job" little to no knowledge but the. You had few that are very knowledgeable. Idk give it a try look more set up for locals then the every once in awhile outta towner but still some good strains and some old names but give it a shot

I'm updating to four stars because the main reason it was three was that they weren't prioritizing…read moremedical patients in line but they seem to have re-started this practice. It's still the cheapest place in town with their sales. I do wish they would pull my order before I arrived (medical orders always appear to take longer than recreational) but I get that without pre-paying, it's not worth their time. Website is still the easiest to use in my opinion although it is hard to figure out how to use my loyalty points. Overall, this is where I go for big orders based on the price (and maybe I would go more if it was more convenient to me geographically).

This is one of my favorite dispensaries…read more The prices are usually the best in town and they have so much product compared to others in the same area. This place does tend to get busy so if you do not have a med card .. be prepared to wait. The parking is a tad atrocious however and the security guards might be a tad bit useless. The staff however is amazing and super knowledgable.

Every staff member is incredibly knowledgeable, friendly and I feel very lucky to have them so…read moreclose by. They always take the time to explain things thoroughly, making the whole experience easy and reassuring.

Knowledgeable and pleasant staff. Easy to get to and and prompt service. Good variety and many…read moreoptions to choose from.

Well organized and varietal offerings. The budtender was kind and patient and answered all my…read morequestions with ease. Carts available for about $20. Edibles for about $10. Prices are disappointing compared to MI but reasonable for the area.

Very unfriendly. After you have bought your product they send you out a door, you can't sit down in…read morethe lobby you have to go outside and sit in your car and wait on your friend spouse whoever is with you. And if they didn't send the car keys out with you you'll have to stand and wait outside the door. Don't try and have a smoke because they will come out side and tell you you can't smoke you have to smoke in your car.

This has been me and my families go-to place when it comes to finding cannabis that helps with…read moreseizures, pain and neurological problems, but they also have delivery as an option which is a huge bonus and they listen to delivery instructions. You're not 21 but you are a medical card holder? Don't worry, this place accepts medical cards and delivers if you don't have access to transportation. I'm not gonna lie the parking lot is small, but due to the position of the shop and road, I don't think it's entirely their fault, it's just Hamilton. You want the bag put on your door handle for easy access? They read the note and have always been polite. You're not going to have it rudely put on the door where you knock it down while opening or somewhere where you struggle to get it, they always go above and beyond with communication and general kindness, I really appreciate it as someone with mobility issues. You want it delivered in a box because it's snowing/contents could spill out? They got you, and they'll always put it somewhere easily accessible, text you if something is out of stock and openly communicate with you. I receive notifications for all steps of the process and given a good estimate on the delivery (usually a 2-3 hour time frame). You have questions about what you're buying? You can give them a call or text, they are usually very polite and ask for suggestions. The actual products, It's a little pricy compared to some, but you get what you pay for it's nothing im not used to, it's good quality and it works for my seizures so I don't complain. when it's high concentration it's usually more expensive in general. Only reason why I didn't put 5 stars, is I wish there was more in stock and they updated their online shop more frequently. It's more of a higher up issue than the on sight employees. I'm not entirely sure why, but It doesn't look to be like they get a lot of shipments in and they are often out of stock for a lot of products, including some of my go-to products which have been a bummer at times. They offer replacements if you've already paid with something in the same or greater price range which is very sweet of them. I'm more worried for them since their paychecks are their sales. But it also could be due to the funky weather delaying shipments. Even still, I've notice it a lot over the years me and my family has used them. I would genuinely recommend these guys if you need something reasonable in price, have a medical card and/or no easy access to transportation.

Was treated with rudeness by the employees, me and disabled wife were ripped off and the owner…read moreinsults us instead of apologizes. Proceed with caution and if you leave a negative review be ready to be told you're wrong in the replies. If any store gets mad and wants to insult you for giving them your money and telling you your bad experience is wrong isn't a business worthy of trust. We didn't even ask for a refund or replacement. I guess people in wheelchairs who buy something are somehow wrong because you charged her almost 50.00. Get over yourself pal...

Nice place, nice staff, very clean, wide selection of vapes, tobacco and other related products…read more Highly recommended