I always have a positive experience visiting this location. Everyone there is friendly and the…read morebudtenders are very helpful. My only concern is that recently there has been a limitation of Matter flower. They have only been stocking Sativas and even though I like a nice Sativa every so often I am an Indica guy to the bone. Hopefully their stock will improve soon.

It a big fan, walk-in and you have to order off a iPad I'm use to other states open comfy vibe not…read morelike I'm in a secured depository the gentlemen at the front are cool and personable, but I like to get a glimpse at what I'm looking to purchase (if I decide to) but nothing room is plain and blah, after the order you go into another room behind more doors and still no display or pictures of product. Idk maybe I was use to the way other places are setup the ooooh and awe factor some type of I want to see before I buy feel but this didn't have that, I won't take away from the staff all are kind and friendly some though felt like it was just "a job" little to no knowledge but the. You had few that are very knowledgeable. Idk give it a try look more set up for locals then the every once in awhile outta towner but still some good strains and some old names but give it a shot

The staff at this location seem to be nice enough but I would not say they are knowledgeable…read morecompared to other dispensaries in the area. The menu is big enough and the prices are cheaper compared to others and usually the whole store is 30% off for medical. The parking situation and the quality of the product is where I am docking a star. The parking is atrocious - only one way in and out and with the construction in rookwood right now it is 1000x worse. The neighbor at the beauty salon next door is rude and will chase you to your car. The product quality - I have got bud that was stale and concentrates that were melted.

So glad carol is there for all my confusion STILL with the ratio's and for her excellent recs for…read moremy debilitating Long covid Pain. Quick and helpful. Not a huge selection but if it does th same thing I'm not picky! My gummies weren't on sale that Day but for the price paid we got what will last me a Long time

The only reason I docked a star is two things - the fact they got rid of their stacking discount …read more. I am still so upset over this as before this I shopped here 3x a week. I am also docking a star due to like others said the disounts changing and saying one thing online but something else when you get there .. any other place they honor the price online when you ordered but here will literally delete the discount then make you pay full price and explain website error. Otherwise I like the products and the staff.

I do believe the idea of The landing is awesome, the 1 on 1 experience with bud tenders are awesome…read moreand so is mobile ordering My issue I have is with the website and the bud tender not disclosing that I was purchasing a DELTA 9 / 8 Blend product vs what I believed was normal THC Funny enough while talking to my bud tender I even said I am hopeful this stuff is better the the smoke shop delta 9 / 8 and she did not mention it was infact the same delta 9. Wish it was a little more transparent

The staff is very friendly and helpful. They have a wide variety of good quality products. I will…read moredefinitely be back!

I've been coming here for the last several months and the products I've tried have all been…read moreamazing! The employees are all super friendly and prices are reasonable. Best place in Louisville to get your hemp products, hands down!

I've shopped here since 2018/2019 and I have always spent almost all my days here. When…read morerecreational became a thing I spent extra days here. I love the staff here and I am literally devastated about my choice to not come back for that reason but whoever the owner I'm assuming is who's calling all the shots are just coming off as cheap and I don't want to deal with them. As much time and money as I have spent here, I have come home with my third bag of trimmed leafy garbage The first two I just ate the loss, but nobody is smoking the garbage they trim off of the real weed that is for the garbage But this one they worded it differently to trick us into giving them money for things they would've otherwise thrown away "pre ground (trim)" is why I'm at shangra la now. So if the owner sees this the way you felt on Thanksgiving when all of your shit was down.... That's how I felt coming home today after being out of weed and opening my bag to see some shit that your people should've thrown in the garbage, but you're so cheap that you want to force it on your customers instead and pretend you did us a favor. I can't even believe that you are legally selling leaves off of buds Get a grip. You're way too cheap.

The worst staff at any dispensary in the state of Ohio I've been to 13 of them I mean these people…read moreare so terrible their staff needs to be changed now their prices are insane and they treat people like they are cattle terrible terrible terrible staff

I have been enjoying the bud but not all of the budtenders. Today was the last straw for me. As a…read morebudtender I would think it would be easy to explain the differences between bud versus just explaining stats. This guy was stuck on loop! It's 1 gram. It's 85%. It's sativa. He clearly has zero customer service experience and doesn't care to talk about head or body sensations. That's very rigid behavior and I'm not going to keep asking someone to expand and they be stuck on loop! I politely informed that our personalities were not aligned and the next budtender was great in explaining and giving her suggestions. Don't hire budtenders that are stuck on stat loops. The customers also want to understand the physical experience not for you to repeat the same loop over and over. Not my problem if you didn't want to work today but it distressed my nervous system and I would've started crying from anxiety from that guy had I not stepped away. Edit: Thank you for reaching back out to my concern email. It seemed really genuine so I appreciate that.

Trash place, horrid customer service. They acted like I stole something in that placeread more