Geek squad. They told me I could cancel a subscription anytime. I could never get a person to talk to just the chat feature and I tried several times. So I didn't want their poor service. Attempted to cancel but they won't even though I explained the reason. Went into Best Buy and they couldn't cancel it either. Never sign up for their subscription service. I only did this because they said I could cancel. I won't go in there again. read more

Horrible. told me i'd get my new Iphone on the 22 on friday. they refuse to let me know when i'm getting it. i'm canceling my order cause the telus said they have one ready for me today. garbage customer service. DONT COME HERE. Go to a different best buy and if one isn't close to you then go to a provider store like telus or the source read more

This is DEFINATELY the place to get your mobile device! Has anyone ever had the experience where they get a blackberry/iphone, and then the bloody thing fails inside of a year... THEN you go back to your service provider, and they say the contract isn't up. THEN they want $400 minimum to cancel your contract. THEN you can get a new plan with a new phone? Has anyone live this? I sure have! Sadly, more than once! I'm working to buy phones. Well... NOT at Best Buy! Did you know that if you are prone to glitchy PDA's, there is a plan you can buy for around $12 a month that allows you to bring your phone back for any deficiencies (except water, and physically throwing it at a wall). If the keys start getting screwy, or it starts getting glitchy, they will set you up with a working phone! Oh! And ALSO, if the battery dies? They give you a new battery, at NO CHARGE! And if you have an Apple Iphone? if they determine it is battery related, they give you a NEW PHONE since the batteries can't be removed. AND you can choose your service provider. They don't deal exclusively with one provider. You can take a look at what ALL providers are offering RIGHT AT BEST BUY.... and choose the plan you want. Seriously... can you tell I'm a "little" excited about this? So... Thurs, Jan 20th... I get a new iphone from Best Buy. I find out on Sunday (a few days later) that the camera doesn't work. What do I do? I bring it into Best Buy! They give it a few pokes, and give me a new, working phone. Badaa bing! Badaa boom! No muss, no fuss. Okay... they gave it a few pokes first, but I walked out of there with a brand new phone, just like they promised. Sigh.... this is one happy woman. read more

Best Buy - Electronics Near Me - Calgary, Alberta

News you can use: Best Buy now offers price matching! Considering the fact that I'm not really a tech junkie, I do seem to end up in Best Buy an awful lot - at least two or three times a month. Usually, I'm accompanying my intimidatingly computer-savvy boyfriend on an errand - picking up parts, bargain hunting, or looking for cheap blu-ray discs (of which they are well stocked). Last night, we were actually there for me; I wanted screen covers for my Ipod, and I knew Best Buy would carry them, so we headed on down to this brand-spanking new location a half hour before closing. I made a beeline towards my product while D, per usual, ended up browsing the store looking for deals. Being a hugely popular chain, the set up for this Best Buy is much like all the others: big, open, and brightly lit. There's a good selection of items, and it's all pretty standard fare. What you find in one location is pretty much what you can expect from another. However, I will say that the service here was better than I've experienced at other stores; the employees at Westhills were all very nice and welcoming without being obtrusive, as well as quick to offer assistance. All in all, a pleasant, and quick shopping trip. read more

Looking for new electronics and technology to increase your cool factor and make your life more convenient? Check out the Best Buy in Signal Hill. Dropped into this spot yesterday to have an Acer net-book serviced that was bought in December 2010. Now although most might baulk at extended warranties, it normally pays for itself and I normally pick one up for high-ticket purchases. Glad we bought the extended warranty on the Acer because this thing sucked. It rarely turned on. Processor was slow. Nothing ran on it at the same time when it was actually able to boot-up. Our original request was for a processor that could handle word processing and web-browsing at the same time. Not too much to ask. We were assured that the processor could handle this and more. It turned out to be an epic fail of technology. They were going to send it in for warranty but I wanted a new laptop. They explained it was not possible. I asked for the manager. They told me the manager would only say the same thing. I politely repeated my request. A couple of minutes later, the manager, Mike, came over, and I explained the situation. Then stated that I am a tech-freak who spends a lot of money @ Best Buy, on high-ticket items such as a MacBook Pro, Bose soundbox, PS3, new Samsung TV, the Acer net-book and more. He listened patiently, looked at our receipt and the net-book, then went and reviewed our account. He returned and said that he agreed with us and would apply the cost of the laptop to a new purchase. He said it was rare he could return with a smile in these situations but he was happy to say that he could based on our account history and ratio of purchases-to-returns. He also appreciated our friendliness and patience instead of flying off the handle at him. Something I would never do as my PR background is always about removing noise from any conversation. My friend eventually settled on a beautiful iMac and then also purchased a sick new Samsung TV. All with extended warranty. They also did a free-data transfer to her new external hard drive for free - normally $80 - and then did a privacy-wipe of the memory on the net-book. Mike and his staff, Shane [iMac] and Andrew [TV], were very professional and took care of everything we needed and more. I already liked Best Buy based on its non-hassling services and only buy my electronics there. They always take good care of us but this time was exceptional. Kudos to Mike and his team. Moral of the story? It is possible to take-down the big bad boys of retail and hospitality at times. But it all depends on how you do it and if you have a credible gripe. No one, and I mean no one, likes to be yelled at for doing their job and following policy. But patiently stating your case and backing it-up, in this case, our extensive account history, and maybe even a couple references to brand and reputation management, can go a very long way. Yelp yelp and away. read more

The store itself is just like any other best buy, there's plenty of parking at this location. This best buy is the same experience like any other location. There's a friendly greeter at the door that acts like security and also puts a flashy pink sticker on your returns. Employees are never around when you need them and are around when you dont need them. My gripe with this location is that their customer service desk seems to be worst than any other. Regardless of how long the line up is or how many employees walking around they seem to always only have 1 or 2 people working the returns/customer service desk. What kind of customer service is this? Why can't you train more staff or even the cashiers to help out during long line ups? read more

I was very disappointed with the lack of customer service here. The staff was super helpful when I was buying a laptop, but when I later tried to return it, the salesgirl was snarky and dismissive, and the manager was "too busy" to even talk to me after I'd waited for quite a while. I won't shop here again. read more

I went in wanting to buy a tablet as a gift, knowing what I wanted to buy expecting a quick sale.There were three associates and they seemed lightly occupied, claiming they are helping other guests. The supervisor was texting away and he seemed annoyed that I approached him for help. He went to the back and did not come back out. I waited fifteen minutes and I walked out. Never shopping here again. read more

Was looking for an adapter for my MacBook Pro and Jenn helped me right away and was looking for the right product. She came back to me saying that this location did not have the adapter but that they can order it in for me. I said I would go to another location, but just as I was pulling out of the parking lot Jenn came running over with the adapter I was looking for. Such friendly service! Cheers Jenn read more

As a rule of thumb I personally always go into Best Buy pre-prepared with information on what I want. Trust me people, it's less of a headache this way, most of the time the staff will know just about as much as you do on the product you are looking or thinking about buying, seriously. Do research first. Find the model number on their page. Do a Google search and look at what people are saying about this part. Splurge shopping for electronics is not advisable and the clerks in the stores are more concerned about getting you to buy the product so they can sell you attachments to go with your purchase. If you go in, know exactly what you are going to buy in advance, you'll have a much faster and easier time. That lil tidbit is just advice for people going in thinking Staff will be knowledgeable. This review however is more along the lines of service. Personally I have no gripes about how the staff act, friendly enough, apologise if something's taking too long. My beef is with how every time I'm trying to exchange something here it just seems to take quite a long time as their Point of Sale systems don't seem to like making it easy for the poor staff, and their trade in values for games seem to be much LOWER than places like EB Games. Today I was taking advantage of an offer that required the use of a coupon. Now I don't blame the person serving me for the delay because they seemed to be honestly be trying their best, even the other staff members that came to assist couldn't figure out how to make the system co-operate. So a coupon basically took about 15mins roughly to be processed. Ah well. At least the staff did honestly try to get it resolved, I can't fault them for that. Best Buy... Make it easier for your staff! read more

I had been looking to purchase an ipod dock and was ready to spend roughly 5 hundred dollars therefore I went to the nearest Best Buy on a week night since I avoid these places on weekends. As I was trying to decide what products appealed to my liking I must have spent about 10 minutes trying to track anyone to help me with their knowledge on the electronics that they carry. For a couple of minutes I was thinking all the employees where being held hostage in the back room since there was not even a fly in sight! I was finally able to wave down a 16-17 year old boy who happened to be walking by with his head slumped down to the ground (he had the spirit of a sloth). I asked him if he could get someone to help me (as I could right away tell he was going to be completely useless) but he assured me that he could. I took a deep breath and decided to give him a chance, after all you shouldn't judge a book by its cover (but my female instinct told me otherwise). I tried to narrow it down to him as much as possible by telling him that I wanted something like a Bose but with better base. He stared into space to the point where you could hear the air running between his ears. his eyes then looked at the middle shelf as if trying to find a signed that pointed to the object I was describing. I could swear he did the good old "...and you are not it" game in his head. He then pointed to a 120dollar dock, I waited for him to tell me the specifics but again he let the opportunity to turn on the charm pass by. I had to say "tell me about this product" so he pulled the specs card which I could have easily have read it my self but had not done so because these cards speak a language that means nothing to me which is why I prefer to talk to a human in the first place. I tried to make it even simpler for this poor creature and said "let's test it out, I want to hear it and if I like it I'll buy it", and again he let the ball drop by saying "we don't have any ipods to test it, do you have your ipod with you?". Of-course I don't have my ipod with me, I'm from generation X, we take our ipods to the gym or when we are commuting but don't actually have it glued to our heads like generation Y!!! I said to him "don't you sell Ipods here? I'm sure you must have one around that we can use to test out this product." Nope, his brain did not lit up, but instead I was the one scrambling looking for an ipod in this "electronics" place, until I finally found one, a very small one that was connected close by the dock station! We connected it and what I heard was quite disappointing so I asked for the best dock ! He was tired and let out a sigh and pointed to another isle and said "there is the Dr. Dre dock around the corner", "lets take the ipod there" I suggested but he didn't want to be bother by then (must have been past his nap time as he was getting cranky). I too was getting quite fed up with this way below mediocre customer service I have received in a long time. I looked at him and asked him to get his manager...long stare then he walked away. Five minutes later, Mike the manager, came to my side. Now we are talking (I thought). A competent adult! Mike is about 27-35 years old and with much more social skills than the high school kid who obviously doesn't give two hoots about selling electronics and has absolutely no pride in his work, the only thing he cares about is collecting a check for the summer. Mike, was the total opposite, confident and social. Show me the best dock station you have! He also pointed to this Dr. Dre one, but when I asked if I could hear it, he said there were not ipods in the store to test, and that the staff did not lend theirs out. I was shocked at the reply I got from this adult since I was quite confident he had the ability to think outside the box. I asked him "you are going to let a 5hundred dollar sale go by because no one has an ipod to test out this product? Since when does the customer have to bring their own supplies to test out products??" Holy f*&k!! What can I say, some people are meant to be followers and some are meant to be leaders but not in Best Buy. Today I'm a happy owner of a beautiful dock station I purchased at the Apple Store where everyone that works there is properly trained in customer service and no question is too big and no task is too big. read more

Truly baffled why anyone would visit best buy for electronics. I was in a pinch for a keyboard and, instead of ordering from the usual ncix or Amazon, I decided "how bad could it be" and visited Best buy. After checking stock, I went to the store. To kick things off the floor stock didn't match the website. Inventory was strewn about everywhere with prices not seeming to match SKUs. And the whole reason to actually go here, human interaction, was unsurprisingly terrible. Tons of staff, a small army, just wandering around aimlessly doing nothing at all. A handful of confused customers not getting help. Finally when tracking someone down they are predictably clueless as this place doesn't train anyone or even attract workers who are into electronics. In the end of yourself a favour and order online or visit Memory Express. read more

Normally, I don't write reviews. I don't want to rewrite what others may have experienced. Bit in this case, I had to. I'm sitting in Best Buy right now. We got our car broken into on a recent trip. They cleaned us out. Now we're dealing with the insurance company and they are asking for receipts of whatever we lost if possible. I buy a lot of my electronics here, so I came here for help. I explained to Bonnie my problem and right away she was supremely helpful. She has been digging through records that date back to 2007 to find receipts for items that were stolen. That takes time! She was able to locate most of the receipts, which is a huge step in my claim! Thanks Bonnie and the team at best buy for being so supportive. read more

What a frustrating experience I had the other day. I went to Best Buy first thing in the morning, thinking that I would avoid the crowds and talk to someone about laptops. I was hoping to find someone knowledgeable that would help me narrow down the couple of options I have been considering. With the store almost totally emptly, and with staff standing around, "new guy" eventually made his way over to me. I quickly realized that he was in over his head and new less than I did. He eventually got someone else to come over and help. This guy new marginally more than the first guy. But, he could not give me much useful information, did not know very much about the products I was looking for, and kept referring me to their website to look at products and ask questions. I wanted to know when an item I was interested in would be arriving (I knew it would be some time in the new year), but I got yet another "I don't know" and "check the website". Maybe he was still half asleep, but he could have done some checking himself and helped me find the information. There was NO ONE else there. He did not even offer to show me the laptops that were in the store that I was considering. Power was also out to several units and you could not get hands on with certain product lines. I definitely got the sense they were all putting in the minimum effort possible. Why do they bother having a store if they keep telling you to go to the website to do your ordering or pre-ordering and then have it shipped to the store. Is it just a glorified consumer's distributing of the electronics world? Never again! read more

A friend and myself were having a problem with an online order, the staff there specifically Ian T was being extremely rude and unhelpful to us. We were told that certain items were not in stock when on the website it clearly said that the store had the item in stock showing that the staff have no concern for their customers as they are to lazy to assist us. read more

A digital camera recommendation by their staff lead to a purchase. The camera was not great, and the functions they said it had were not included in this particular model. After a couple uses the camera broke so I tried to take it back. Best Buy is not taking responisibilty for the camera and is insisting I contact the manufacturer. I would not recommend this as a place to purchase a camera. read more

After the camera department left me waiting for over 20 minutes to get a camera that I wanted, the kid told me that he'd be with me in a few minutes. I sarcastically told him not to worry, I'll just buy it from Amazon. He smiled and said "Oh... OK then". Idiot!!!!! This was the easiest sales opportunity imaginable. I went in there to get a Canon S110. A nearly $500 camera and all that he had to do was open the cabinet and hand it to me. I didn't have any questions, I didn't need to hold it, just give me the package so that I can pay and get going. read more

Does anyone here know how to answer the phone?? It's that thing on your desk, or attached to your ear, beeping at you. I called and waited over 5 minutes with NO help. Even worse once I made my way over here. Rude staff, I wandered around the music section for what seemed like an eternity waiting for someone to acknowledge me. No dice. Asked for help, got treated as if I asked the clerk to lift her top for me. Definately gonna stick to their new store downtown, even though it's super out of the way. read more

Ok. You sign up for their rewards program. You buy something, earn a "coupon" that quickly expires. You try to use the coupon but only the original email you received months ago can access the $5. Basically you spend and get nothing in rewards because they make it so hard to access. They said it's all about privacy. So why can Safeway acesss my Air miles at the till? And HBC and every other retailer? This tech company lives in the past - which helps them save reward dollars. Anticipated purchase left at the counter. Rant done. read more

Our Company used Best Buy in Westhills for an installation on one of our projects. Logan helped us with the order and the set up of the Geek Squad. He was patient, helpful and went above and beyond to provide excellent service. We will be coming back to Best Buy for other purchases in the future and will be sure to request for Logan's assistance! read more

garbage garbage garbage service!!!! stayed on hold for an hour, got pissed off drove there, and saw everyone doing nothing!!!! horrible!! read more

I wish I could put less than one star. The staff here are extremely incompetent and provide terrible customer service. I honestly felt like I was talking to a five year old by the way I had to explain myself. They also NEVER answer the phone. If you have any questions or issues you have to go to the store in person only to get a lot of answers like "I don't know", "I can't do that". This Best Buy lost my laptop for over a month and wouldn't answer my calls about it. I had to go to the store multiple times to get answers which were always changing. The staff claimed they weren't allowed to log into to the store computers to see the status of my laptop repair. They also said they didn't have access to a key to go look in the back to see if it was there. Who comes up with store protocols like that? Apparently only the manager has access to these things and he conveniently was never around. I was eventually told that the delay on my laptop repair was due to a part being back ordered, and it would be two more weeks until it was ready. It was pretty ridiculous that I had to drive down to the store for the third time to be told this. Common sense would be to call and inform the customer of this unexpected delay. They also kept changing their story on where it was being repaired. The same staff member told me three different cities. Once my laptop was eventually returned to me I was given a discount on the repair for all the trouble they caused, which I did appreciate, but the damage has been and I will never set foot in that store again. read more

I have invested so much time trying to get satisfaction from the Geek Squad that I am exhausted and won't even give all the many reasons why you should NOT USE THEM. Suffice it to say, they misrepresent their contract (locked in for at least 6 months -- I was never told that), plus the incidental work they did for me was completely messed up and I wished I done it myself. BAD BUSINESS. NEVER USE THEM. read more

Geek squad is the worst! No customer service at all. I don't even think they know how to use a phone. They just delay and delay and won't even tell you about it. If I were you- go somewhere else to get your computer fixed- not sure if they are knowledgable or not. read more

I normally never write reviews however this was truly an exception. If I could give them like 1/16th of a star, I would. I had such an AWFUL experience, and I will never go back. I went to the store to buy a camera for an upcoming vacation. After asking for assistance in the camera department 3 times, my mom and I got fed up and she asked to speak to a store manager. After she complained about the lack of service she had received he told her "we're short staffed, you need to suck it up" she then replied with "that's fine, but you will never see another dime from me" and walked out. Another man however did not know I was with her and said to his friend "some customers need to learn to shut their f***ing mouths." That's when I got angry. They have no reason to ever speak to a customer in that way, especially to a customer who simply wanted assistance, in PURCHASING THEIR product. Unbelievable. Although all other electronic stores are quite far from me, I will make the journey, and never step foot in another Best Buy for as long as I live. read more

So I actually had two recent (Nov/Dec) bad experiences at this Best Buy location (Westhills, Signal Hill). While the first was bad, the second has convinced me to never set foot in a Best Buy again. During the first visit, I was shopping for a laptop. I asked two separate sales attendants if they could help me. I waited 20 minutes, no one showed, and so I left the store and ordered the laptop online from HP. On the second visit, I was shopping for a digital camera. Again, I asked two sales attendants for some help/advice in choosing a camera. It was a few days before Christmas, so was eager to buy something, and told the second guy that I was looking for a digital camera in the $500-$700 range. I waited 20 minutes after which a guy came over with a key, and asked "which one do you want?" I told him that I was looking for someone who knew something about digital cameras and could help me. After the wait and lack of service, I was annoyed, to say the least. I waited another 10 minutes... Finally a guy came over. I asked a few basic questions... While I would describe this guy's knowledge of cameras as average, he answered my questions well enough. I paused for a minute to consider my options. At that point, the attendant said "I'm not trying to rush you, but I really want to go home, so do you have any other questions?" At this point, I was outraged, told the attendant not to let me stop him and that I could buy the camera somewhere else then left. (as an aside, I bought a camera at The Camera Store, 802 11th Ave. SW - great place, friendly, knowledgeable staff, would highly recommend). I should have asked to speak to the store manager, but was too angry, so just left. read more