I have made a few purchases with Choice this past year and have been extremely impressed with the…read moreservice received. Clint (the owner) is an absolute pleasure to deal with, navigating sometimes tight timelines and providing multiple different options to suite our needs. I had one desk arrive with an incorrect piece (a minimal issue), and the team was quick to notify me of the error and report back on the steps taken to rectify - it was replaced quickly and without any follow up needed on my end. Delivery is always timely and the team installing is fantastic. I highly recommend these guys!

Recently had an unparalleled office furniture shopping experience at Choice Furniture. As I was…read moreoutfitting a new renovated space, Choice offered several desk design package options to choose from. In addition, I found one of the best Standup Desk options on the market at Choice. This product fit my needs perfectly, and, even thoroughly I had researched extensively, was unavailable anywhere else. Choice even replaced one of the desk units when it did not perform as expected, opting to bring in an entirely new unit instead of 'repair' the original. Excellent communication and great service, I will gladly recommend Choice Furniture to my network.

Was hesitant to ask about updating my mobile phone plan, but now I am so happy I did. Thank you so…read moremuch to Kristine!!! You made the process so easy. You were extremely informative, patient and I greatly appreciate the complimentary gift you were able to add to my service. I highly recommend getting your phone needs sorted out with Kristine at this location. She is amazing!

We had the best service by COLEMAN today. I am 79 and my husband is 84. I wanted a Samsung watch,…read morenot only was COLEMAN great at setting everything up for me, not once did we feel we were an inconvenience to him. He treated us as if we were "normal" people with tech savvy. We have been to other places, and gestures are made about us being "old". My hope is that COLEMAN will stay at this Staples whenever I need anything, I will be looking for him. If you need help, ask for COLEMAN, he is GREAT. Heather

The Staples Chinook Centre location is terrible!…read more On November 17th, I went to the Staples store across from Chinook Centre in Calgary and purchased three items: an adjustable table for $682, a HP laptop for $450 and a window software package for $130. I took the laptop and the software package home and did not open them. (The table was to be delivered to me). When I checked my email that night, I accidentally found out that the HP laptop I purchased only had a two-star rating. I went back to Staples the next day trying to return the laptop and the software package. The clerk refunded me for the laptop but said he could not refund the software package and got the sales manager to the counter. The sales manager told me the software package was final sale. I said nobody ever told me that. He said it was a software, everybody knew they were always final sale. I said I did not know. He said the information was printed on the back of the receipt. But one doesn't get the receipt before making a purchase, right? By the time he/she paid for the item, it would be too late. I argued that when there's a final sale, they should put a sign beside the item showing that. Also, the salesperson and the store clerks should tell the customer BEFORE she paid for the item, not to expect the customer to read the fine print on the back of the receipt afterward. I showed him I didn't break the seal on the back of the software card. It was the proof that I did not use it. He said the software package was already activated. I asked him who did that since I didn't. He didn't answer me. I figured it was activated when I made the purchase. I asked him to deactivate it. Eventually, the sales manager said he would refund me but I was no longer allowed to go to that location. I received an email survey from Staple head office shortly after. I told them the story. I received a reply, saying that they could not find the evidence of my purchase even though I emailed the receipt to them. The person also said that software packages are not refundable once opened. I told her clearly in my first e-mail that I had never opened that package. After I told her for a second time, she asked me to contact the local store to resolve my problem. It was totally useless to complain to their head office. So, when their staff member didn't do their job properly, the customer is punished. As a long-term customer to Staples, especially to that location because it is the nearest one to my house, I am officially banned from the store.

After using Staples for over 20 years for person purchases and through 3 businesses I have run…read more They some how have turned into the worst customer service provider out there in my opinion. After ordering a few items and being told they were ready for pick up. The customer service rep refused to complete my order as one item was "open box" having already left work and needing the gifts for later I told him I didnt need the 10% off and was fine taking the open one. He still refused. As I was leaving I express politely that his store had the worst customer service. I didnt yell swear or act aggressive at all. I then contacted staples customer service had the order cancelled and placed a new one for another location. I waited a bit and went there. I even offered to help get the items ready so I could be quick. This young kid who claimed to be a manager and was in fact not a manager then informed me they would not serve me because I was yelling at the other store. Again I was extremely frustrated at this point and still was polite and left. After dealing with the national escalations department I decided to cancel that order and purchase else where as I will always do moving forward. However the store number 2 processed my order as if I had picked it up and then refused to issue a refund. The guy on the phone even acted like he would fight me if I was at the store and hung up on me. Insane how a person turning down a 10% off price and willing to pay full price for the item he was told was ready to be picked up turned into a massive issue by unprofessional immature staff. Where at least a few customers are forever lost in a time of retail struggles.

The print-shop staff are the rudest people in the business. Learn how to actually help your…read morecustomers, instead of arguing with them when you don't know enough about the technology that you are trying to sell. Also- TRY SMILING FOR ONCE.

I purchased a bed from Bracko Brothers in December 2014 and it arrived January 2015. We chose the…read morestain colour and I was impressed with the quality. Solid oak bed, very sturdy, and got to choose the height of the headboard and footboard too. Chose the taller of both. This is a queen bed and the headboard is 58", while the footboard is 40" high. I have now had the bed for 7 months and have not had any issues with it. It is the first custom bed I have purchased - and it didn't cost much more than some of the beds we looked at in other stores that didn't have custom options but would still have to wait several weeks to get in.

This family owned store is a real gem in a city this size!…read more How many furniture stores do you call that the owners answer the phone? None of...press1, press 2, etc. for this department or that department'. When I first contacted the store, Lou Bracko said 'come in Rae and I will work with you'. And he did. We are very pleased with our new furniture and area rug. Even though the chairs were custom made, they arrived several weeks ahead of the scheduled delivery time. An all around great experience!

Asked the printing desk to print 11x17 about 6 pages for me. Did that before, paid print and labor…read more About 5$. Today? Was told no can do. Good do it yourself at copy machine. Busy day. Rep said she'd help me with the machine. I couldn't find the 11x17 size. She never came over. I asked help from cashier, did her best but I ended up walking out. Waiting for email complaint response. Downtown calgary location. If there was zero stars, I'd give it zero.

I was at the Staples in East Hills today. I went with the purpose of purchasing a Printer. There…read morewas one sales person finishing up with a client. He disappeared without asking if I needed any help. Another sales person came down the same aisle and served the gentleman who just got into that aisle. I wasn't acknowledged by either salesperson. I waited around 20 minutes and wandered to where there were 3 staff members visiting with another person. None acknowledged that I was even there. Needless to say, I left without purchasing anything. This was unfortunate as I have received decent service at this store in the past. i will, however, puchase my printer elsewhere

I purchased 4 desktop computers complete with monitor, keyboard and mouse. I am very novice at…read morecomputers but had been referred by a friend and thought I could trust them with advice and good used computers for my new business. NOT TRUE. Once I purchased the computers I hired an IT guy to configure them with the printer in the office etc. The IT guy said do you realize you paid more than brand new monitors cost and that the computers are at the end of their lifecycle. They were years older than I was told. I was also told they were getting all the computers ready and serviced. When my IT guy opened the covers, he found they had been well used by a large organization and were very old and could not be upgraded to the newest operating system Windows 11. Furthermore, each computer was full of hair, fuzz and dirt and some of the fans didn't work. I complained and Open Box Macleod allowed me to trade the monitors for a credit. One thing I used the credit for was to buy an expensive coffee grinder. The grinder did not work so I took it back to Open Box Macleod. They said they could only send it in for repair. Months went by and still no coffee grinder. I went to the store many times in person and they shrugged me off and would not refund me and refused to help. I spent about $4000 and if I had the time, I would stand in front of their horrible, dishonest, disreputable Open Box Macleod location and tell them all my story. Worst Place to buy anything. They cannot be trusted. I am literally ashamed I fell for this discount store.... it is far worse than buying from a new supplier.

They are the best I spoke yesterday and today with 1 of the guys to purchase a ninja foodi grill…read more5in1 Indoor with 120 $ but when I was there the product was sold by mistake. But....... they give me a new ninja grill 7in1 Indoor at the same price. You guys are amazing. I will recommend you guys to all my friends. You really make my day. Bless you guys