I usually go to the Staples on 9th Ave SW Calgary where the staff is absolutely excellent. Recently I went to the Staples on Sarcee NW. I needed an insert calendar for my Daytimer and also an "At a Glance" calendar. I found both but the "At a Glance" calendar was a student calendar, August 2023 to August 2024.
I looked and looked for one that was just January to December 2024. When I couldn't find one, I asked an employee for help. He was straightening the post it notes on the table by the door. I asked him if he had a minute. I nicely explained I needed a full year At a glance.
He said without a moments thought, "we don't have full year calendars in yet". I knew that wasn't true, so I asked him (Steve Jacques-MANAGER) are you sure? As I was asking if they might have something comparable, he walked away and started straightening the computer paper.
I was surprised at his rudeness , but went looking myself for another 10 mins. I actually found what I was looking for.
As I was paying for my purchase, Steve walked by and I showed him that they did in fact have the full year calendar books in so he'd be able to guide others correctly and not lose business.
He started to walk away and then I mentioned that I was asking for help the first time he walked away from me. He replied "I was busy" turned his back and flicked his head and his hand as if to dismiss me.
I was so appalled at his ridiculous (childish) behavior especially in front of his staff. A manager who tells clients they don't have the supplies because he didn't want to be bothered to spend a minute actually helping a client will lose business for the store. As well, showing his staff it's okay to dismiss and treat customers who need help in the worst manner imaginable.
He has very poor people skills and should not be working with people and certainly is A BAD EXAMPLE to his staff.
I do not recommend this Staples at 720-12024 Sarcee Trail NW Calgary. I have received no call back from the general manager so instead of helping this manager learn from a teaching moment, I will unfortunately make this public instead. read more