Back in January, I ordered winter tires online and an oil change and paid to have them changed at this location. The store kept my summer tires without telling me and when I noticed, I went back to the store and asked where my summer tires were. They took a half hour to find and show me tires they said were mine (I'm certain they were not my tires and they just took random tires and said they were mine).
Then they told me they were in such bad shape that they decided not to give them back to me. My tires were only two years old there was no way they were the same tires. It was impossible to have driven with the tires they showed me. I drove on Deerfoot to get there. The tires they showed me were in no shape to drive anywhere. Then they wouldn't give me the tires back they said they could give me two out of the four....
I was so mad I called and complained, so the manager said he would make it right by giving me a free oil change. I still didn't get my tires back.
I booked the oil change today and asked how long it would take the guy said an hour and would he would call me when it's done. I came back an hour later and saw my car in the parking lot, so I assumed it was done. Then I stood in line for at least 30 minutes to pick up my car. Then the guy finally helping me just walked away for 20 minutes without saying anything. A different guy came back and said they can't do the oil change because they don't have a tool to open the filter and that it didn't make sense to him that they don't have the tool they should have it.... they did the oil change in last time, so I don't understand how they don't have the tool, so I said why didn't anyone tell me this? I have been here for 2 hours just sitting here. He said it's because we are so busy.... I was just sitting in their lobby for two hours. Then I say give me my keys I need to go back to work. They misplaced my keys, then they spend 15 minutes trying to find my keys. I've never been so mad. This company stole tires from me, then tried to make it right with an oil change that I waited for two hours that didn't happen, and no one told me then they lost my keys. This place is a joke!! read more