If there was a way to rate them negative stars, I would. I arrived at 1:15pm with a flat tire on a…read moreloose rim. I brought it in and was helped by Reese. I explained to him that I had a rim and tire warranty, provided him the contract number, phone number, and my vehicle information. He said he would contact them and get it squared away. I was thrilled at this point. Fast forward to 3:45 pm, I returned to see if it was complete. It hadn't been touched. I assumed the story would be that they were busy and hadn't got to it yet or something. That was not the case. I got a story about how Reese called the warranty company and waited on hold for 30 mins, then got transferred and then put on hold for 40 more minutes and then hung up on. There was no attempt to contact me to update me to let me know. There was no attempt to try again. Just threw his hands up and gave it the ole "i tried." So, as I had called them already that morning to let them know I was going to open a claim, I knew the wait time wasn't longer than 5 minutes. So, standing in front of Reese, I called the warranty company and was immediately helped by a nice woman on the phone. I handed the phone to Reese so he could interface directly and convey the information necessary to begin working on my rim and tire. After about 10 minutes, he handed the phone back and said he was all set. I confirmed he was all set with the woman who was still pleasantly on the phone who told me, the claim was authorized and, if the rim was damaged, it was also covered. So, I looked at Reese and confirmed it back to her out loud, "the claim is authorized." To which, Reese nodded in agreement. I told him, I would return later after I picked up my kids. Fast forward again to 6:45pm. I returned to what I thought would be my completed tire/rim. It, again, hadn't been touched. I got the same story about hold and wait times. Apparently, Reese couldn't find a vendor number to charge the job to and again, threw his hands up when presented with a challenge instead of asking his coworkers or manager. I attempted to call the warranty company again, as I had done before, but they were now closed for the weekend. So, now I would need to wait until Reese, the incompetent tire technician, could contact them on MONDAY to ascertain this mysterious vendor number. I asked him why he didn't just call me, to which he replied, "I did, 3 times." I showed him the distinct lack of missed calls on my call log and he then read back the incorrect number from the computer. The fun part about this is that when he wrote it down at 1:15pm, I had corrected his incorrect transcription of my number on the paper he used to transfer the information into the system with. I verified it was correct on the paper before leaving. It happened to be the very same paper he wrote the number of the warranty company and contract number on. Now, I get to waste more of my time on Monday on a job that could have been done in 30 minute today if I had just had even a semi-competent tire technician.
Do not let Reese touch your car. If he's as incompetent at working on your tires as he is at simple task like inputting information into a computer, confirming information is correct, using a phone to call people, and telling customers the truth, your car will likely catch on fire as soon as you leave.
