The day I got the car home, I went to start it to run errands and my battery was dead. No jump would start it. I called Rodrigo at az best auto right away(same day I brought the car home!!) explaining what happened and he ensured me he would take care of it, given I had just drove off their lot with this car several hours earlier. I assumed he would be bringing me a new battery but he literally never once called back. As I needed a car, hence the reason I bought it, I had no choice but to go to autozone and get a new battery for $200.
I continued to reach out over the course of that week and was told every time that Rodrigo was on the phone or with a customer and he would call me back. I got nothing from him. Since I couldn't get any response, I texted him telling him that I had to purchase a new battery because the one they gave me with the car was bulging and not charging or jumping. Hoping for a refund or something, right?! All he had to say was "I'm glad you got it figured out. How was your Valentine's Day?" Completely inappropriate and irrelevant. I never responded. I then had an estimate done on the repairs for the vehicle which I knew there would be repairs, however, the estimate of nearly $6,000 was alarming ....as that is most of the cost of the vehicle! That I'm still making payments on, mind you.
Long story short, I wouldn't trust this place, but if you must get a vehicle like I did, and have bad credit (because they swear they'll work with you, but don't let them run you because of that, like I did!) you definitely need to take someone with you who is knowledgeable about cars and will be straight up with you about whether or not to proceed with a purchase, what to demand they fix before you buy the car, etc. DO NOT GO ALONE IF YOURE NOT KNOWLEDGEABLE ABOUT THESE THINGS!!
And you CAN tell them that you want to drive the car to your trusted repair shop for an evaluation and estimate on repairs right then and there during the test drive! I didn't know this and it would have saved me so much headache and money!
My best advice I could give is to never go here, or any used car dealership, by yourself as a vulnerable woman.
Always take someone who is going to be straight up with you about what is/could be wrong with the car you're checking out. And always barter price! This place got me for over $8000 for a 2007 Honda Civic with 147,000 miles, bad struts and busted up bottom from dragging on the ground, hitting speed bumps/potholes due to being lowered way beneath stock height. They were completely unwilling to work out a fix for any of these things!! But they sure did get my down payment. Smh read more