Everything from start to finish went fantastic! I was late for the initial appt because I overslept and I called and they were very kind and understanding. They walked me thru everything and agreed to price quote above and beyond the insurance repair. Said their average turnaround would be 13 days. But they ended up having it only for a week. Car looks amazing. Couldn't have asked for a better experience! read more

David was EXTREMELY helpful! He helped us get exactly what we needed, and at such an affordable price. If there's something that you need done, they'll let you know what it is exactly, what your options are, and how to get it done in the easiest way possible. David specifically was amazing, and for any future car issues, we're coming back to Caliber Collisions and asking for David! read more

My recent need for a body shop brought me to I17 Collision aka Caliber on 23rd Ave south of Cactus. My service advisor was David Smith. I can not remember a time where I have had better, more personal service from anyone in the auto repair industry. David was patient, helpful, knowledgeable and treated me like one of the family. Service was prompt and exceptional. All my questions / concerns were taken care of and my needs were addressed and resolved quickly and efficiently. David is fantastic at his job. Good people make good businesses. read more

Rude unprofessional experience dont bring your vehicle here I give this place a 0 first time i went for an estimate the Gal looked at it and took pictures and didnt say much to me except when do you want to come back and drop off your car i gave it 2 wks then I didnt take it back i had miss the appt i wanted to reschedule it i call and first thing the reception was very rude and wouldnt accommodate around my schedule she didnt give a care about customers now im taking and going to get my vehicle gixed else where glad i am! don't bother dealing with them. read more

Kevin and his team are the best there is in the Phoenix area... They're very honest very reliable and they do excellent work I highly recommend a 17 collision read more

I needed my side mirror replaced so I brought my car into I-17 Collision. After seeing the car in person they realized that they could use some of the existing parts, which saved me $150 off the estimate I had agreed to! I really appreciate a business who puts integrity ahead of profit by making sure the customer gets the best deal possible. If you want a body shop you can trust to do honest and high quality work, you should call I-17 Collision. read more

They Don't Return very polite requests for information - like "Do you.buff out surface "scratches" and improve look of Old / Factory original paint? I will find someone that wants business with someone easy & polite to work with. read more

Woman at desk was rude, unfriendly. Technician brought car around, "noticed" tire pressure light was on, took car back to shop for 30 minutes only to tell us pressure is good- just drive until tire pressure light goes off. The light was not on when I finally got in the car. Not sure what that was about. The repair had nothing to do with tires. Would never refer!!! read more

I couldn't give it 0. I brought my vehicle in to be repaired and got it back in worse condition then when I dropped it off. You couldn't pay me enough to bring my car back to this shop. I don't trust them with my car and neither should you. read more

I had appoinment this afternoon at 3 pm for an estament. You didn't know you had to reschedule this morning ament. I took the afternoon off of work to handle this (lost wages) You didnt know you had to reschedual this morning Rude lady on the phone read more

I brought my Nissan Maxima to I-17 Collision a few years ago when it was damaged and unfortunately had someone key the entire side of my Dodge Ram recently. I can always count on I-17 Collision to go above and beyond. Truck looks amazing and they even detailed the interior when I picked it up. I will always refer family and friends to I-17, the experience was great! read more

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This place is terrific! Personalized service; staff is friendly and very competent . My car looks terrific . They kept me informed each step of the way. I can't say enough about this company. You're not just a number here. My car never looked better! read more

Rosy was the sweetest most helpful front office asst. She was in constant communication about my repairs. They did such an awesome job on my (just about brand new Altima) I'm pretty sure they cleaned/vacuumed my car too. They finished up in the quoted estimates time also, I recommend any repairs large or small, check them out! Thanks I-17 for getting my car back to me! read more

This place has to be the BEST body shop I have ever gone to. The service is impeccable Xavier and Sebastian are very personable and helpful. My car was ready and half the time that I had expected. The work was an excellent quality. Would highly recommend this place to anyone that needs repair. read more

Took my rare SUV here for an estimate on a simple fender repair, but with damage to steering and alignment. The estimator was ignorant to the fact that extensive damage was caused to very serious components and did not include those in the quote. Even a rough estimate on at least the larger components would've been very helpful. AAA recommends this place, which is probably just a licensing deal. So don't take that into account when looking for a shop. This place might be okay for everyday cars, but nothing exotic! read more

After experiencing a horrifying car vs. loose dog accident on the I-17, I ended up with some pretty serious damage to my vehicle. After taking the car to my preferred shop, they informed me the damage was pretty extensive and needed body work. They recommended I-17 Collision, and I agreed to have them tow the car to their shop on Peoria and 23rd Ave. Communication with the folks at I-17 was great. I dealt exclusively with Marcina and Xavier, and both were always pleasant, professional, and knowledgeable. They kept me up-to-date on the progress of the repairs with almost-daily phone calls and explained to me exactly what was going on. It's great to know that the businesses I frequent and trust are able to recommend other businesses of the same caliber. I will be happy to take my car to I-17 Collision again should I ever require their services and will be more than happy to recommend them to others. Thank you, Marcina and Xavier, for making a terrible experience so much easier to deal with! read more

I took my Jeep Grand Cherokee to I-17 Collision Repair on the recommendation of my neighbor. Wow they were amazing! They have the best customer service that I have ever experienced in the automotive business. They were so friendly, professional and made me feel very comfortable about leaving my car there for repairs. I wasn't disappointed. My car looks great and I am so happy I took it there. Even my paint is perfect! Thank You I-17 Collision Repair. Take your car to the if it needs so TLC Susanne read more

Xavier and his guys were awesome. We asked for a quote to fix the door lock on our 06 Nissan Murano. He gave me a fair quote and when it came time to fix it, his guys did a great job. Clean installation and repair. Thanks Xavier. We will come back for all our bodywork needs. read more

UPDATE: After about 6 months, I noticed the right side rocker panel "appeared" to be coming loose, same area they worked on in December. I called Rosie and she set me up to have it looked at since it was still under warranty. Low and behold I met with the owner, Kevin Rowe, and he had his guys take a quick look. Long story short, the panel itself was permanently warped from being heated during the first fix (and not really that noticeable), so he offered to replace the entire panel, paint and all, for no charge. I was somewhat taken back by the generous offer but he insisted on making it right. Two weeks later I received a call from him personally letting me know it was time to bring the car in. I made an early morning appointment for the following week and in less than an hour I was back on the road. Kevin is a stand up guy and is willing to do whatever necessary to make the customer happy (within reason, I'm sure). And I know, because he did it for me without any insistence on my part. Hopefully I'll never need his service again, but if I do, I'll be back! read more

This place was amazing. I had bumper damage to my car, and they were able to fix it all without even replacing the bumper it self. When I got my car back, I was shocked. It looked better than before my accident! They even touched up a bit of the paint that was not caused by the accident because they were already in that area. That is the sign of a great company that really goes the extra mile. The technician, Josh, told me it would be about 4 days and that my car I dropped off Monday would be ready hopefully by Friday. It was ready on WEDNESDAY! Wow! Fast service with a smile. Marcina the customer service rep was also super communicative during the process, always sent me updates on my car, and always offered me cold water the moment I walked in. I felt at ease and am so glad I went here. I hope I don't get into another accident, but if I do, I will definitely be looking forward to coming back here! read more

I just had my car repaired with I-17 Collision. I am very thankful for the repair work done on my Mazda. You can not tell there was any damage doneThe paint matches perfectly, the staff was efficient, courteous, and very skilled. My mechanic recommended me to this shop for the body repair and I can see why. They are experts! My thanks to Xavier, Rose, and the entire staff. read more

I can't speak highly enough of the integrity of this company and their workmanship. If you want it done right by people that actually care, go see kevin and his team! Kev has assisted me with multiple vehicle repairs and estimates over the years on different vehicles I own. My whole family uses this shop! read more

Had some work done on my Nissan Altima. We worked directly with Josh who provided the most wonderful customer service (really liked that he was bilingual). Josh was able to communicate with my mom in Spanish and explain all the details of the process that I didn't understand do to my lack of car knowledge. My car was ready in a timely manner and it honestly looked brand new due to the wonderful work that was done by I-17 Collision. I feel very thankful and for sure will bring my business back when needed. Thank you I-17 Collision and Josh as well. read more

This is the best repair shop ever! I have taken my cars there numerous times and I am always happy with the service and the repairs are spotless and flawless! They make you feel at home and the customer service is top notch, "Knock Your Socks Off"! I have recommended I-17 Collision to numerous family, friends and colleagues and they have always complimented the work that is done on their cars! Thank you I-17 Collision for being honest, friendly, economical and for always taking care of us! read more

Really nicely greeted as I walked in. They were able to serve me pretty quickly. They answered all of my questions on the spot and told me everything they were seeing as they came up. Was very honest as far as I can tell. Was referred here through my insurance but I would definitely come back again regardless. read more

They did a fabulous job on my car, got it finished early and returned it to me sparkling clean inside and out. Everyone there was a pleasure to work with. read more

There is no other place I trust with our body shop needs - we have had some unfortunate luck with one of our vehicles and have had it in the shop 4 times in the last year and a half so we are very familiar with I-17 Collision. They are honest and their pricing is fair (and much appreciated when our latest repair was not paid by insurance). They really do amazing work and their customer service is great. I don't know if all auto body places do this, but my car always comes back to me way cleaner than when I dropped it off! read more

They did a good job and in good time. Also sent me frequent updates and nice costumer service. I went there becuase of the loaner car they have but was unable to use it. On the web page it says helps with the deductible but was unable to use that. I was already there so I stayed and glad I did, the car looks good. read more

Seriously amazing shop. Wonderful customer service and my car looks 100x better than I even expected. It was all clean & smelled nice and everything. Definitely will recommend to friends & family & would use again if needed. read more

I have been working with Kevin and Xavier and the team at I-17 collision for almost 20 years. Their work is always great and their service is top notch. I would recommend them for any and all repairs read more

This company is worth their high ratings great customer service quality fair price and delivery and warranty

Replaced the front bumper of my car and it started peeling in just a couple of months. Went back to have it replaced. What. Huge mistake! I was planning on moving back to NC next week and now am stuck here because of the shoddy workmanship. There's tape on the front fender which of course does not belong there. There's a front section where the bumper does not fit/meet properly. Btw this was fixed in only 1 hour! I waited in the waiting room while they claimed to have finished the job. Now the bumper is literally falling off the car! My insurance adjuster is going to contact them. But in the meantime it's costing me thousands of dollars and much time spending time in AZ when I had planned on being in NC by next week. I also realized there was an led flashlight missing from my vehicle and one other small inexpensive item. Never would recommend them due to my horrific experiences!! Go to a real auto body shop that cares about not only your car, as you do, but your pocketbook, as well. read more

The service and workmanship at I-17 Collision are both excellent. They came in more than $300 below my dealer and were able to give me a loaner vehicle which saved me even more money. So, not only did I get a great repair on my car, I saved money and got my car cleaned to boot. Whoohoo! read more

i have been very disappointed in my decision with using this place for my auto repair , this was the 4 time i have had to bring it back to get if fixed . the first and the 2 time was because of some bonding material that they used instead of spot welding the panel then 2 yrs later the paint had a bubble and the manager '' X'' wanted to let me know with his experience in the industry that it happen because of BIRD POOP left on the paint .... and now this time the whole top rail clear coat was peeling i spoke with Kevin the OWNER and he asked if i kept the truck out side because the paint will only last about 5 yrs so just remember that when they tell you about the life time warranty they only mean 5 yrs outside.. Tuesday i was to drop off my truck i show up at 7:30 as there sign say that is what time they open . Ryan shows up and lets me know they cant help me till 8:00 but he will do what he can .. i get there loaner car and the paint is peeling on it also .. lol!! i ask to have Kevin to call me and Ryan says okay because i would like to know what they plan on doing. i never hear from them till i call on Wednesday to check on it and they tell me its getting buffed and they would call me at 4:30 i have to call back on Friday to find out that the had the wrong phone number the only problem it that i gave Kevin my updated information and he put it in the computer . so i tell Ashley the right number HEY RYAN I GUESS SHE DID'NT DO HER JOB RIGHT WHEN I GAVE HER THE RIGHT ONE ... I STILL NEVER GOT A CALL BACK AS YOU SAID I WOULD ,,,,,, one last thing they give you a loaner car and ask that u put back the gas you use well who put back the 1/4 tank that was used from my truck for some reason in the 4 days it ran for a total of 1hr thank you snapshot .. Thank you for the great service !!! i guess i will have to get rid of my truck so i dont have to worry about the work any more...... read more

This place was the perfect choice for me! I was in an accident and my driver side door was destroyed. I wasn't at fault, so I was NOT happy about paying the deductible, but the AAA discount they extended was really great. Marcina took control of everything as soon as I called and enlisted their services. She dealt with the tow yard where my car was being stored and with my insurance company. It was a great, professional experience, and the whole car looked perfect when they were done, which was 3 days earlier than they estimated. I definitely recommend this shop for body work! read more

I have used them once before on a previous accident. Honestly I walked away with an eh feeling. They did drop the ball right in the beginning but in the end they did the job and I have no complaints on the repair. So when I needed a second repair done I thought why not. Honestly I was just being lazy and didn't feel like finding a different repair shop. So I called them over a week ago and left a message for Xavier. He did not return my call. I call again today. I believe I spoke to Tommy. I expressed my disappointment in not returning my call and he was extremely friendly and answered all of my questions. My intention was to bring my truck in for the estimate in the next day or two after talking to Tommy. But shortly after I hung up with Tommy, Xavier called me and rudely says "yea I'm returning your call" I was very confused as to why he even called me at this point and I said "oh from last week" thinking it was a coincidence. And he said "no you just called earlier today" maybe it was just me, but I did not get the impression from Xavier that he wanted my business. And I decided a while ago that I work too hard for my money to give it to some rude ungrateful business. I will consider it a lessons learned. Go with your gut. After the first repair I walked away unimpressed, I'm not sure why I would have expected more from a second visit. read more

I recently had the fender from my new Golf R fixed and it looks like brand new! Would recommend them to anyone and everyone that needs car work done! I am 100% satisfied and their customer service was impeccable! Thank you Kevin and the front desk ladies! You guys rock! Couldn't have done any better! read more

I would not recommend this establishment. External damage was repaired but electrical problems that were not there prior to the accident were not even looked in to. When we contacted them to fix shortly after getting our truck back, they stated that we had to incur cost to run a diagnostic test on the vehicle and IF they agreed, they and AAA insurance authorize repair. After talking to 2 dealerships, we found out that the diagnostic test they are asking for will not diagnose the problems we are having. The internal damage exceeds over $3500.00 based on the dealership estimate. Basically, that's money out of my pocket for damage to my vehicle for an accident where I was not at fault. AND the kicker is that AAA stated that they recommended this establishment and if there were any problems for the lifetime of the vehicle, the workmanship was guaranteed by both I-17 Collision and AAA. Yea right. Proceed with caution folks. read more

I would stay as far away from I-17 Collision as I could!! I had my car towed to AAA auto repair on Thunderbird and 75th ave for window roof repair. AAA referred me to I-17 Collision. I-17 Collision quoted me a price and gave me a completion date. When that date arrived and driving my rental I stopped to pay and left for work leaving my vehicle there having been told it would be delivered at end of day. Before I arrived to work less than 30 minutes I got a call stating the vehicle would't be ready. Disappointment number 1. Asking what was wrong I was told the upholstry shop had problems and the headliner wouldn't be ready. I advised them to leave the headliner out, since I wasn't going to keep the rental longer at an expensive daily rate. When I arrived home, the vehicle was sitting in the driveway. Upon review, I found the interior completely filthy, covered in white powdery substance completely covering the interior. Wooden blocks and trash in the floorboard. And no support handles that were before taking to I-17, were attached to the ceiling of the rear doors and passenger door. I found the handles in the floorboard. After going ballistic with them, they came and picked up the vehicle the next day to finish the job. Disappointment number 2. Soon after I got a call from them informing me the handles were broken upon removal. Or were broken prior to them getting the vehicle. They can be fixed with screws. I asked Xavier would he be happy with screws and told him to bring the car home. It was delivered, now with slits in the headliner and missing handles. Ballistic time again. A few days later I got a call again from Xavier telling me they would find replacement handles and correct the problem. Several weeks later they for the third time picked up the vehicle and delivered it supposedly repaired. Disappointment number 3! Now I have a missing handle on the front passenger ceiling (this handle is still ;aying in the rear floorboard where they left it), a broken rear ceiling handle hanging by a wire, a trim bar that is not attached and falls in the floorboard every time there is a bump in the road. I disputed the charge for the headliner but every time I get into my vehicle my blood pressure goes sky high. Kevin did call me to discuss options however there are no options for satisfaction until their lack of attention to detail, crappy workmanship, and careless attitude repairs my vehicle. read more