I called this company hoping someone could come take a look at our property to build a pool…read more Unfortunately, imperial pools does not work in our area, but Barbara was incredibly helpful. She answered the phone immediately, took all of my info and was quick to get back to be about not working in my area. She was kind enough to reccomend a reputable company in my area whom they have worked with before, and even told me I could contact her anytime if I needed help or had questions about anything!!! This was above and beyond anything I expected! 4 other companies in our area never even called us back, or didn't show up after making appointments! Thank you Barbara!!!

From the owner: Designers/builders of outdoor and indoor gunite swimming pools, spa's and…read morereflecting pools. We specialize in pools with negative and vanishing edges, and sites requiring piles and grade beams. Installation of automatic pool covers. automatic pool covers.

I am writing this to warn other buyers about the deceptive sales tactics used by The Hot Tub…read moreFactory regarding their "Permission to Relax" 60-day guarantee. They heavily push the idea that you can buy with total confidence and return the spa within 60 days if you aren't satisfied. However, when you actually try to utilize this guarantee, they disclose a massive, hidden $1,450 pick-up fee that was never clearly communicated at the time of purchase. While their fine print mentions that initial delivery fees are non-refundable, burying a $1,450 return penalty makes the "money-back guarantee" a complete sham. A company that prides itself on "no gimmicks" shouldn't resort to hidden fees to trap customers. If you are shopping here, verify the fine print and know that returning a defective or unsatisfactory product will cost you thousands.

If you want to destress with a hot tub--DON'T BUY HERE!…read more Ever since we bought this tub, it has been nothing but one massive headache. The delivery crew literally dropped it twice, it arrived filthy on the inside, it has an active leak, the top cover bar is bent, and they couldn't even align the cover clips correctly. If you actually want a superior customer experience, save yourself the stress and buy your hot tub from Home Depot instead.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I have gone thru many pool companies and none came even close to magic pools. John is professional,…read moreknowlegeable, and does phenominal work. He is always there when you need him, honest and trustworthy. As far,as i am concerned, the best pool company out there. Plan to use them exclusively fron now on. They are 5 star+++ company

My in-ground pool is older, and while I've used "full service" companies in the past, there always…read moreseemed to be expensive issues popping up--with little to no explanation. I never really knew what was going on, and the crews didn't seem interested in helping me understand. This year, I finally found someone who's different. John responded to my Yelp post quickly, was professional, knowledgeable, and genuinely wanted the work. He handled the opening, does weekly maintenance, and has taken the time to walk me through the different components so I can take on some upgrades myself. Can't say enough good things about John. He's easy-going, reliable, and has been maintaining pools across the Island for over 15 years. For my neighbors in and around Port Jefferson, the Three Villages, Mount Sinai, and Miller Place--John's been coming out to me, and he's a rare find if you're looking for honest, hands-on pool support. I'm so glad I connected with him and finally have my pool under control.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Terrible store, extremely rude, poor service. Counter person insulated me for asking a…read morequestion.Avoid this place at all costs.

What a terrible store ringing up a person 3rd in line of the lady with 2 pool toys and a baby will…read morenever shop here again

Fair pricing very helpful would highly recommend for all the problems that come with owning a poolread more

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more