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    Power Pool Care

    4.0 (4 reviews)

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    LA Fitness - All broken equipment with no fix in sight

    LA Fitness

    2.3(118 reviews)
    2.4 mi

    My wife went in this weekend with the intention to join the gym. It took forever for her to get…read moresomeone to speak with her, and then they gave her attitude when she asked for a tour. She finally got pricing and said she would go over it with her husband (me, since we were considering joining together) and come back tomorrow. When she went back the next day, she was told to wait for someone to meet with her. After waiting for an obscene amount of time, she asked to speak with a manager. The receptionist told her that nobody was available. She left her name and number for a MANAGER to call her back. Someone called her back an hour or so later - it was not a manager. By this time she could not return to the club to sign up and asked if they would honor the holiday weekend pricing if she came in the next day. She was told no but she could sign up over the phone. My wife informed them that she could not read the contract over the phone. They basically said "too bad." Bottom line, she did not join. The customer service there is awful. Had my wife been treated with some respect she would have signed up. It's a shame because the price was decent and the amenities (including a pool) seem to be pretty good, though reading some of the other reviews, I'm beginning to think this was a blessing in disguise.

    I'd like to update this review as of Feb 2026. Awful!!!! 2 adjacent LA fitness centers closed. Gym…read moreis mobbed no matter what time of day or night. The circuit machines are not fixed such as hamstring and back machines. Most circuit machines tension is broken and therefore movement is very repeatedly jolted through the set causing back issues. And 3/4 of the treadmills are out of service. As well as bikes elliptical and stair masters. It's bad enough the wait time due to the enormous crowds but to have to wait bc of broken equipment no one cares or tries to fix is insane. Treadmills are ancient as well. You'd think they would just bring in new equipment. It's disturbing watching them sell the gym to potential customers . It's like selling a faulty car but not stating it. Just awful. Original review: If zero was an option that would be it. This gym has the bones to be an amazing gym. However multiple machines do not work with signs of being repaired for years ... stairmaster bikes treadmills elliptical. The circuit weight machines often jerk in movement and tension is off and missing levers to change weight. Most recently there are NO pins in 80% of machines probably more. To the point customers are buying their own pins or customers are using makeshift pins jamming up the equipment which is then unusable. Staff do not care. When they are touring new perspective clients they aren't saying the machines with signs have had these signs for months or years with no repairs. Corporate doesn't care bc if they did they'd come out and help get the gym up and running appropriately. The staff are kids and although I feel bad they are the sounding board they are representing this gym. People are buying pins on Amazon overnight yet the facility can't resolve the issue. Everyday I hope to walk in and see the issues resolved; thinking how can this even be real but to my disappointment no progress. Customers are walking around disgruntled and frustrated searching for pins and unable to complete workouts. With Centereach location recently closing you'd think they can get pins from there and swap out for working equipment. Bathrooms are outdated dirty and not cleaned regularly. LA fitness needs management who take pride in their facility. In addition they are less then a mile from DICKS where they can get pins even if it's temporary. Now they offer pins at the desk "for collateral" and these pins don't fit in all machines. This gym is surrounded by other gyms within a mile which are way less money and in working order.

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    Power Pool Care - swimmingpools - Updated October 2026

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