I have gone thru many pool companies and none came even close to magic pools. John is professional,…read moreknowlegeable, and does phenominal work. He is always there when you need him, honest and trustworthy. As far,as i am concerned, the best pool company out there. Plan to use them exclusively fron now on. They are 5 star+++ company

My in-ground pool is older, and while I've used "full service" companies in the past, there always…read moreseemed to be expensive issues popping up--with little to no explanation. I never really knew what was going on, and the crews didn't seem interested in helping me understand. This year, I finally found someone who's different. John responded to my Yelp post quickly, was professional, knowledgeable, and genuinely wanted the work. He handled the opening, does weekly maintenance, and has taken the time to walk me through the different components so I can take on some upgrades myself. Can't say enough good things about John. He's easy-going, reliable, and has been maintaining pools across the Island for over 15 years. For my neighbors in and around Port Jefferson, the Three Villages, Mount Sinai, and Miller Place--John's been coming out to me, and he's a rare find if you're looking for honest, hands-on pool support. I'm so glad I connected with him and finally have my pool under control.

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Garrett was referred to us by a friend. He is consistently reliable and has opened/closed our pool…read moreand done vacuuming services for us. A very reliable pool guy we will always try to use . Thanks Garrett!

I called this company hoping someone could come take a look at our property to build a pool…read more Unfortunately, imperial pools does not work in our area, but Barbara was incredibly helpful. She answered the phone immediately, took all of my info and was quick to get back to be about not working in my area. She was kind enough to reccomend a reputable company in my area whom they have worked with before, and even told me I could contact her anytime if I needed help or had questions about anything!!! This was above and beyond anything I expected! 4 other companies in our area never even called us back, or didn't show up after making appointments! Thank you Barbara!!!

From the owner: Designers/builders of outdoor and indoor gunite swimming pools, spa's and…read morereflecting pools. We specialize in pools with negative and vanishing edges, and sites requiring piles and grade beams. Installation of automatic pool covers. automatic pool covers.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Dependable, affordableand accommodating pool services. My pool looks beautiful every day!…read more Give them a try

They absolutely ignore me and one of the person name Alonzo call me and said he will call me back…read moreand email me they haven't call me or email, these guys are unprofessional they just waist your time. Don't waist your time with this company

Wow , a company that cares above and beyond for its clients!! Needed a part and they took the time…read moreand for no charge to help try and fix the part before they had no choice but to order it new ! Also gave free classes on how to maintain your hot tub with no ulterior motive but to help the customer review what they show you upon delivery of one's hot tub Showroom is absolutely gorgeous!!

At the start I would have given a 5 but since then I've dropped it to a 2. I was told that signing…read moreup for a monthly plan would be a convenient way to get the chemicals for my tub. It turns out it's $91 a month for 12 months but deliveries are very sporadic. I actually had to buy my own shock and chlorine because I still haven't been sent any. So far I've paid about $400 and have received almost nothing. When I tried to cancel the plan they told me no. I have to pay for a full 12 months. After that I'm free to cancel. we love our tub but we are disgusted by this turn of events. Don't get tricked into signing up for the monthly plan. You are just wasting your money. Any pool supply store sells hot tub chemical and you can have it when you need it not having to hope a delivery comes. After $400 of monthly fees I still had to spend $60 to buy what I needed. They told me I must be using too much but according to the water test strips my tub water is perfect and looks crystal clear as well. Just say no and buy your own supplies at the store.

Great service, honest and great communications. jamerican…read morepools is a rare professional and knowledgeable! I will recommend

From the owner: Jamerican Pools services both residential and commercial pools and spas with expert care. We offer…read moreweekly cleaning, equipment installation, repair, and troubleshooting, so you can relax and enjoy your pool or hot tub year-round. Serving Suffolk, Nassau, and Queens County, our friendly and knowledgeable staff is dedicated to 100% satisfaction—guaranteed. Call today for a free estimate and experience the difference with Jamerican Pools!

Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.