I recently went to Mainframe to have a wedding portrait of my son and daughter-in-law framed. It…read morewas in an unusual outdoor setting, and I wanted the frame to reflect that setting. While Jean was busy with another customer I did some browsing, but couldn't find what I wanted. As soon as she was done with the other customer she had a sample in her hand and said, "this is the one I thought of when you described what you were looking for.". And yes, it was just right!!! And now that I have picked it up and brought it home, I like it even more. Jean really listens to her customer's ideas, and finds a way to fulfill them.

Tonight I have to thank the wonderful ladies at the "Mainframe Gallery " in Middletown, NY, for…read morerescuing me from total disaster and from a sleepless night! I stopped by their shop unannounced and in a panic, hoping to get an emergency replacement Plexiglas sheet. They were so gracious and understanding!! Less than 15 minutes later I was on my way home with a perfect plexiglas sheet!! (The 2 sheets I had at home turned out defective and I could not use them for the painting that I need to deliver in NYC).

My wife's cousin threw our dog a ball which hit our framed art from crate & barrel, cracking the…read morecorners of the frame and the glass. I called Ruth Ann and she was terrific. Did an amazing job at a great price. Would recommend her to anyone

Ruth Ann is wonderful. We are so thankful that we found her. She replaced broken glass in a frame…read morewhile we waited. We would highly recommend her...she was lovely.

I'm new to the custom framing game and I didn't even know where to go. This place had a lot of good…read morereviews so my husband and I decided to check them out. The lady who was working was so nice and provided us with a lot of options for our art work that we needed frame. She gave great advice on what frame color look best and took her time explaining everything. I thought this place was decently priced. We had gone to Michael's before and the price was much higher. I was happy with the purchase and looking forward to buying more artwork to have framed.

My wife and I always use this store for our framing needs, but I had an experience today that was…read morereally outstanding. I was in a bit of a jam and Eva repaired a frame I had broken while I waited. Easy-peasy and at a very reasonable price. Great service!

I still refer artist to her after so many years. The service and precision holds strong and…read morebeautifully. If you need your work framed she's the right person for the role. Especially if you work with paper like me. She understands the importance and fragility of the medium and for that I hold a high regard to her work.

It was such a pleasure to do business with the owner herself. She listens to what you want for your…read moreframes. Price wise this place is affordable to anyone who wants their paintings or photos framed.

Honestly, I can't say enough nice things about Penny and the terrific job she did for me…read more At our Ambulance Corps, the glass got broken on one of our framed pictures. Even though I was a walk-in, Penny made the time to look at the piece, figure out exactly what was needed, and take care of things in a professional manner. She didn't try to price gouge me or upsell me and even gave me a same day turnaround of two hours! What's really wonderful is that you're not dealing with a big box store, but instead a person who is truly passionate about her craft and wants to make sure that everything she does is perfect. I have to admit, it looks better than before it was broken. She did such a tremendous job, and I'm happy to be able to display it. I will definitely be going to her for all of my framing needs in the future.

If I could give Penny 6 stars it honestly wouldn't be enough. Friendly, helpful and genuine, that's…read morewhat you're getting here. When I yelped the closest frame shop, I assumed (having no experience with framing) that I would just be be dealing with a typically indifferent salesperson, pick out whatever frame, and call it a day. But from the first second I walked into the store, it was clear to me that this was a different kind of place. Penny and her husband are not only genuinely awesome people who took the time to make sure I found the perfect frame, but they made me feel like a friend. If you are in need of any type framing, do not look any further. I had a limited edition Phish concert print framed with reclaimed barn wood, and it looks amazing! In fact, it came out so good that it has inspired me to start collecting more concert prints to frame. And you better believe I'm bringing them all to Penny!

I went to Gallery 25 on 2/1/25 to have some vintage baseball cards framed. I met Chris, who is a…read morevery friendly guy and will talk your ears off. Chris told me that this would take 2 weeks to complete. If by 2 weeks, he meant 10 weeks, then it was 2 weeks. No matter how many times I called, nobody EVER picks up the phone, so I had to keep going in to his shop (I live 25 minutes away). I asked to have pictures of the unfinished product sent to me before the work was completed to make sure I liked it, and everything was the way I wanted it (spacing, borders, colors, etc.) After 8 weeks, I finally got an email of the pictures, and it was wrong so the layout had to be changed. Finally, after 10 weeks, after the changes, I picked up the frame. Then, I gave him much more expensive cards ($2,000) to frame and told him that this can't take 10 weeks. He assured me that this time it would only take two weeks. I told him that this frame had to be the same size as the last one since I would be displaying them together. I called after 2 weeks to see if it was done, and as usual, nobody picked up the phone, so I left a message. I said the same thing as before. Make sure you send me pictures before you seal up the frame. Of course, nobody called me back, I called 4 more times that week, left 4 more messages...not ONE call back. Then, suddenly, I get an email that the frame is done. I went in and picked it up, brought it home and noticed that not only was this frame bigger than the first one, but the borders/frames around the cards were MUCH bigger than the first ones, so the white borders of the cards could not be seen. It made the cards look much smaller. They do not look like real baseball cards; they look like imitations and copies that I've seen online. The spacing of the cards in relation to the engraved plaque was off as well. I emailed Chris again (since there is no point in calling), and he told me that he was NOT going to redo the piece and it looked just fine to him. He didn't even want to hear what the issues were. It could have been a small fix. I would have even been willing to keep the larger frame but at least change the borders around the cards to they look real. Maybe it looked fine to him, but he is in the framing business, not the baseball card business. It was not what I wanted or asked for. You can see the difference in the 2 pieces. One has a slight orange frame around the card for a nice hint of color, while you can still see the white borders, and the other where the white borders are completely covered up and there is a dominating large gray frame around the card. The two look nothing alike. I was going to sue him but it wasn't worth the filing fees, or my time for $230, which I never even got a receipt for since I paid cash. So, if you want to wait 4 times longer than it should normally take for your merchandise to be completed, have your calls ignored, have zero communication with who is doing the work, and have them make their own decisions as to how YOUR items come out.... then this is your place.

I am 10 plus years customer of this Gallery. Chris has always fulfilled his promise. The work,…read moreadvice and selection is unbeatable. He really loves what he does. I have high regards for his professionalism. Always recommended !! All the best. Thank you - Gautam Sanghavi CPA

This was my first time having a rolled canvas professionally framed, or anything for that matter!…read moreI'm grateful my search brought me here. Wendy is incredibly kind and talented! She kept me updated the whole time and it came out more beautifully than I could've ever hoped. I will absolutely return! Thank you

Just happened to drive by and noticed a custom framer. I…read morejust moved to the area and needed some pictures re-framed and rematted So I stopped in and John was really helpful. he got my Lithograph re-matted and reframed And mounted a picture in a shadowbox for me and it was all done in a day. He does great work and is very friendly and professional He also does photograph restoration which is some thing that I'm going to need in the very near future So I'm sure I'll be visiting John again. From the work he did for me he was cheaper than Michael's.

Pleasant customer service experience from i guess the owner. Gave good recommendations and heads up…read moreto turn around time. Will definitely try to go back and try the service soon.

If Yelp allowed me to leave a rating higher than five stars, I would give that to Express Frames…read morewithout hesitation! Just look at my before and after photos of the stunning frame Steve created for this favorite original painting of a bird. Additionally Steve taught me about the wide variety of glass available for frames and helped me decide on a less-reflective glass to really show off the painting. This is the first time I ever needed something framed, so I asked for a recommendation from a photographer I know who has dozens of framed photos in his house. That person told me he had tried four other area frame stores before discovering Express Frames. He said once he became a customer here, he never looked back. I'm lucky that someone else did all the trial-and-error and price/quality comparisons before I ever needed artwork framed. I 100% will go to Steve at Express Frames for anything else I ever need framed!

I was looking for a good quality frame that didn't cost a lot. These guys have lots of wonderful…read morechoices and were able to frame my art in just a few days. They did it with low glare Museum glass which makes it look professional and high quality. I have few more pieces that I will frame with them. Such great quality and service. Thank you.

From the owner: Over 25 years' experience in all aspects of custom framing. Offering outstanding, reasonably…read morepriced, custom framing to individuals. Also servicing artists, businesses and interior designers.