I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

Great service. Friendly and helpful staff. They even do jewelry repairs and battery replacements…read moreon watches.

Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Advice don't go here find another place Seriously…read more If you want to "sell" your jewelry "Privately" Just make sure you get cash ! Don't go here sell your jewelry These people used to be In the mall Here now they have their own place I bought a piece of my jewelry there I wanted to sell it ! This place wouldn't give me what it was Worth as they wanted the "money" I even had an appraisal too what it was Worth ! Everyone wants to rip you off Especially the jewelers ! So sad !

I brought an earring I found while working ,in here. I wanted to see what it was worth ,but got…read moreall I got was a woman that came out of the back and wouldn't even bother getting off the telephone while dealing with me. She treated me like I didn't even matter. I brought in an earring I ended up getting appraised for over 200$ . She offered me 13$. I wasn't even fully interested in selling it, which is why I brought it to a "jewelry store" instead of a buy gold place. She weighed it behind a table where I couldn't see. The market value on 14k white gold is 54$ today the earring weighed almost three grams. There are diamonds in it that she told me weren't worthless that the next place told me quite the opposite. Do not trust that woman she is a thief

i have been going to Ruth for years, since she was at the flea market. I was really upset when I…read morelearned they closed the building. However was super happy I found out she has opened a store across the street from where the old flea market was in the same plaza as shoprite in the corner. Now in reguards to the review down below saying she sold you something fake? I seriously highly doubt that as she takes her time with each & every customer & explains anything anyone ask. if you got something "fake" which I'm assuming it was gold plated. it must've been in your price range & i'm sure she was probably clear it was sterling silver with a gold overlay.... which by the way would not be fake it just would not be solid gold. Anyways I wouldn't go to any other jeweler her prices are great, the selection available is amazing & if she doesn't have it she can get it or make it. over all 10/10 recommend. so if your looking for a family owned authentic jewelry store her store is it!

We had a fantastic time! My bff and I got permanent bracelets and they are so beautiful and the…read moreprocess was so simple!! Prices are also very reasonable. We'll be back for more!

Very cute studio, Roni has a fun bubbly but chill vibe so the whole service and environment was…read morepleasant. My bracelets have been as shiny as when I first got them and I hardly notice they're even there. Can't wait to keep coming!

Not sure if this place is even still operating. Went on a Friday at 4:45pm and all 2 windows and…read moredoor were closed with blinds. No posted hours. Looked abandoned and sad.

Such a great place with so many amazing antiques. The owners are beyond friendly and helpful. It's…read morea great place to just check out and see the great finds.

Cyrus jewelers is a family owned business who has been around for as long as I can remember. All…read morestaffs that are working there are all friendly and will do their best to help you out in any way that they can. Highly recommend.

Unfortunately my right hand swelled and had to have my right finger which had a long time gold ring…read morecut asap. I called them in morning and was told to come in anytime. Went in and they took care of me immediately. The staff was gracious and the jeweler took less than what seem like 2 minutes. Their service is excellent. Left the ring to have it resized at a later date. They will be my jeweler from now on. Thank you. Lydia Negron

We had been customers of Hannoush Jewelers since they opened at the Galleria and purchase items…read morefrom them 2 to 3 times per year. In August 2014, we ordered a new setting for my 20-year old engagement ring due to the wear and tear on the original ring. I received the ring in September. In April 2015, I happened to look down on finger and saw that the entire middle setting and stone was gone, leaving only the post that the setting should have been soldered to with no residual solder evident. We brought the ring back to the Middletown store where the salesman examined the ring and told us that the loss of the setting was a manufacturing flaw and they would take care of replacing the setting and stone. At the end of May, we received a call from the store manager that the Hannoush brothers had determined that the loss of setting was due to me "hitting it on something" and not their fault. I believe that if I had hit my hand on something hard enough to tear off a properly soldered gold setting from the prong, that I would have felt it and would have most likely have damaged the other two stones/setting. I understand that shoddy workmanship can occasionally slip through the cracks. The Hannoush brothers refusal to admit that they made a mistake and make it right is unforgivable. There is no way we will ever step foot in that store again.

They advertised a pendant online as being available. I ordered it for a Christmas gift and was…read morecharged on my account. Several days later they tell me that it is not available and I am still waiting for my money to be refunded.

I went in to Pandora around 4 on a Tuesday afternoon (not a busy time to be at the mall) to get a…read morering re-sized for someone. I waited In a line outside the store for 40 minutes behind 3 other groups of people. There was 1 employee tending to everyone, 1 at the cash register ringing up a customer approx. every 10 mins & otherwise doing nothing, and another 2 employees just standing there. I have been to other pandora stores where they know how to multi-task and get people in & out of the store. This is clearly not the case here. I can only imagine how it gets on a weekend/busy time of day. I will not be returning here

Staff was extremely rude I went in to get a bracelet for my sisters birthday I was in the store for…read moreabout 20 mins nobody asked if I needed very small store to not ask I will not be returning or spending here !

While shopping for an anniversary gift for my wife, I visited several other jewelers in the…read moreGalleria Mall. Maybe I was not dressed like someone who was shopping for diamonds. I was ignored by the sales representatives who hustled to assist other patrons despite my obvious interest in the diamond display. Upon entering Littmans, I was immediately greeted by Rachel. Due to her remarkable customer service skills, I walked out of the store a satisfied customer (and I spent $500 over my initial budget). I also noticed that the quality of their workmanship appeared much better that the other stores.