Rich is very knowledgeable and professional last week I brought to him two Seiko watches and he…read morefixed them both. I highly recommend Serpentini jewelry. I'm 100 percent satisfied with his professional service, and the repair prices are very responsible.

Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Great prices and excellent repair work! Once I went to get…read morea bracelet repaired, the owner told me he wouldn't repair it because it had worn down. Honestly, I've never seen that in a jewelry storeI ended up selling him the bracelet for a reasonable price!

I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

Absolutely amazing experience! My wedding rings are beyond gorgeous, and I couldn't be happier!…read moreHer craftsmanship, attention to detail, and exceptional customer service are truly unmatched. She is incredibly talented and such a pleasure to work with. I'm absolutely in love with my rings and highly recommend her!

I brought an earring I found while working ,in here. I wanted to see what it was worth ,but got…read moreall I got was a woman that came out of the back and wouldn't even bother getting off the telephone while dealing with me. She treated me like I didn't even matter. I brought in an earring I ended up getting appraised for over 200$ . She offered me 13$. I wasn't even fully interested in selling it, which is why I brought it to a "jewelry store" instead of a buy gold place. She weighed it behind a table where I couldn't see. The market value on 14k white gold is 54$ today the earring weighed almost three grams. There are diamonds in it that she told me weren't worthless that the next place told me quite the opposite. Do not trust that woman she is a thief

I highly recommend Mehran and the folks at Cyrus Jewelers. The level of service is truly beyond…read morereproach and I am thrilled to have done business with Mehran. I will be returning to Cyrus Jewelers for all my future jewelry needs. Purchasing an engagement ring can be somewhat of a daunting task and Mehran is exceptional in providing a consultative approach that helps you make the selection that is best for you. We entered Cyrus Jewelers on a Saturday afternoon to begin our journey. Most jewelers do not keep the diamonds we were searching for onsite and after discussing with Mehran what we were looking for he provided us with an extensive list of diamonds that may suit our needs that Monday. We chose a few to be brought into the shop for closer inspection. While looking at the individual diamonds, Mehran guided us through the examination of each diamond explaining the benefits and drawbacks of each choice. Not once did he push us in a direction with a salesman-like approach. Actually, it felt like talking with a friend, who had expertise in the field that was helping us make an important decision. Furthermore, he would point out opportunities for us to find extra value even if it cost him some revenue dollars. Additionally, Mehran work extensively with my bride-to-be on constructing the exact setting she was dreaming about, offering different choices of how it could be accomplished. The finished ring is exquisite and we are overjoyed with the purchase. The kindness, patience, and expertise offered by Mehran and the folks at Cyrus Jewelers are phenomenal. We smile every time we walk into the shop because we are always greeted warmly and receive outstanding service.

Cyrus jewelers is a family owned business who has been around for as long as I can remember. All…read morestaffs that are working there are all friendly and will do their best to help you out in any way that they can. Highly recommend.

I had a wonderful experience at this family-owned jewelry store. They repaired my jewelry…read morebeautifully, and the craftsmanship exceeded my expectations. From the moment I walked in, everyone was welcoming, kind, and genuinely cared about helping me. You can tell this business takes pride in treating customers like family. They took the time to explain the repair process, answered all of my questions, and made sure I was completely satisfied with the final result. I highly recommend this jewelry shop to anyone looking for reliable repairs and a friendly, family-oriented atmosphere. I'll definitely be coming back for any future jewelry needs!

Very congenial service. They did two small jobs for us: reshaping my husband's wedding ring and…read moreenlarging mine. For the first job, I watched him work, very carefully and thoroughly, and then clean and buff the ring. For the second, it could not be done as I waited. It was ready in time; a perfect job. Both jobs were done well and were reasonably priced.

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

We went in to the store in late April with 2 missions - sell some pieces, and repair and enlarge my…read morewedding rings. They appraised my pieces with a very fair price, and took my rings with clear plans for these precious heirlooms. Then life intervened - I had a fall, and then surgery on my knee. The folks in the jewelry store were so patient! I limped into the store again on the 7th of May. My rings were so beautifully repaired, they took my breath away! I feel so fortunate that after almost 3 years, I get to wear them again. And we struck a very acceptable deal for the items I sold. Honest, professional, friendly. This family-owned shop will have my jewelry business from now on. I can't recommend them highly enough!

Great support and service. Extremely satisfied with my past purchases. Staff is very knowledge…read moreand have been shopping a store for several years.

My sister & I came into to purchase a watch battery for a men's Michael Kors watch. We were…read moregreeted by a very nice salesperson named Sean. He took the watch into the back room for the repair, & when he returned he was so apologetic because the leather watch band had come apart & a few pieces broke off. At this point we figured we needed to purchase a new watch band. Sean was so helpful in assisting us in choosing just the right band. Sean was so kind, and helpful and even though this was a small purchase, we were treated as if we bought an expensive piece of jewelry. His customer service skills and pleasant smile were greatly appreciated. My sister will be returning to her home in California and I live locally and have purchased a few items over the years & had repairs done in your beautiful store. We both are so pleased to have met such a kind employee and I know that any time I need to come to your store for a purchase or repair, Gennaro is my jeweler.

I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

I'm disappointed with the store's handling of turning my ruby into a pendant…read more I expected to approve the price before work began. I distinctly remember being told it would be around $200-$250 and that I would receive a call to confirm. That never happened. Instead, I later received a voicemail saying the pendant was ready for pickup. When I requested an itemized breakdown of the gold and labor, the store did not provide one. The 1.3-gram weight they shared includes the ruby, so I still don't know the actual gold weight or how the $250 charge is divided between materials and labor. The pendant looks beautiful in the photo but I should have had the opportunity to review the price, ask questions, negotiate, or decline the work before it was completed. I'm also concerned about the store's 60-day pickup policy, given that it was closed for two weeks in September. This isn't just about the money. It's about transparency, communication, trust, and making an informed decision before committing to a purchase.