Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Advice don't go here find another place Seriously…read more If you want to "sell" your jewelry "Privately" Just make sure you get cash ! Don't go here sell your jewelry These people used to be In the mall Here now they have their own place I bought a piece of my jewelry there I wanted to sell it ! This place wouldn't give me what it was Worth as they wanted the "money" I even had an appraisal too what it was Worth ! Everyone wants to rip you off Especially the jewelers ! So sad !

Incredible service throughout the years...... The only jeweler in the area that I would even think…read moreof using. Honest, great prices and amazing customer service. Craftsmanship beyond compare!!!! The best!!! Thanks MS Jewelers

Brought my wedding set to them after getting it back from another jeweler who left my prongs filed…read moreoff and stones loose. They had to completely rebuild all the damage. They explained every step they had to take to do so. They did an absolutely amazing job. My rings look beautiful! I can feel the weight difference in my hand and the prongs and channel set seem strong and are perfectly symmetrical. The stones have all been beautifully polished and cleaned. Will definitely recommend to others.

I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

Great service. Friendly and helpful staff. They even do jewelry repairs and battery replacements…read moreon watches.

Not sure if this place is even still operating. Went on a Friday at 4:45pm and all 2 windows and…read moredoor were closed with blinds. No posted hours. Looked abandoned and sad.

Such a great place with so many amazing antiques. The owners are beyond friendly and helpful. It's…read morea great place to just check out and see the great finds.

While shopping for an anniversary gift for my wife, I visited several other jewelers in the…read moreGalleria Mall. Maybe I was not dressed like someone who was shopping for diamonds. I was ignored by the sales representatives who hustled to assist other patrons despite my obvious interest in the diamond display. Upon entering Littmans, I was immediately greeted by Rachel. Due to her remarkable customer service skills, I walked out of the store a satisfied customer (and I spent $500 over my initial budget). I also noticed that the quality of their workmanship appeared much better that the other stores.

We had been customers of Hannoush Jewelers since they opened at the Galleria and purchase items…read morefrom them 2 to 3 times per year. In August 2014, we ordered a new setting for my 20-year old engagement ring due to the wear and tear on the original ring. I received the ring in September. In April 2015, I happened to look down on finger and saw that the entire middle setting and stone was gone, leaving only the post that the setting should have been soldered to with no residual solder evident. We brought the ring back to the Middletown store where the salesman examined the ring and told us that the loss of the setting was a manufacturing flaw and they would take care of replacing the setting and stone. At the end of May, we received a call from the store manager that the Hannoush brothers had determined that the loss of setting was due to me "hitting it on something" and not their fault. I believe that if I had hit my hand on something hard enough to tear off a properly soldered gold setting from the prong, that I would have felt it and would have most likely have damaged the other two stones/setting. I understand that shoddy workmanship can occasionally slip through the cracks. The Hannoush brothers refusal to admit that they made a mistake and make it right is unforgivable. There is no way we will ever step foot in that store again.

They advertised a pendant online as being available. I ordered it for a Christmas gift and was…read morecharged on my account. Several days later they tell me that it is not available and I am still waiting for my money to be refunded.

I went in to buy a new ring for my wife and the blonde tall worker was so rude and honestly made it…read moreobvious she didn't wanna help me I've been to many kay jewelry's and I've never been so turned away for asking a few questions...

NEW BOOMING BUSINESS JUST OPENED IN MIDDLETOWN!…read more Come check out the HYPE! There's a wide selection of bags and jewelry on the first floor, but what I like best is the second floor which is filled with a diverse variety of snacks and gourmet foods!

A surprise to me! I am glad Middletown is reborn and many…read morenew stores are opening. This one is definitely one of the best.

Got a call today to pick up my wedding bands, I arrive at 750pm. Before heading to store I Looked…read moreonline for closing time and it said 8pm. This is the 2nd time I came to this store where this store has closed before its closing time. I work until 7 and rushed to pick up my bands as it was sent out for polish and cleaning for over 2 weeks. This is unacceptable. I worked In retail for over 20 yr as a store manager, and know for a fact that a store cannot close prior to its closing time no matter how slow business is for that day. Now I have to wait until my day off to pick up by wedding band.

You call yourselves a jewelry store,but I learned a hard lesson that u go to a "jeweler" not a…read morechain store if you want quality.. I bought my wedding band here,out of the case since I was eloping but the ring was pretty&simple. My wedding was 11/22, by 12/22, a stone fell out of my ring,thank God we bought the plan. Took it in New Years Day,got it on the 17th. By 2/16,stone fell out AGAIN. IM SORRY,BUT THIS SHOULD NOT BE. I WAS SOLD SOMETHING PRETTY OF NO VALUE. I don't want it,would like my $$ back,because clearly who wants to do this a 3rd time,knowing there will be a 4th. Can only exchange or get store credit,which I had to call to find out as the district Mgr didn't have the decency to call me to tell me,I had to call corporate AGAIN 3 days after showing up there. Now I'm stuck having "credit" in a place I have zero trust in. My mom's beautiful ring that she's had since 1973 has NEVER had a stone missing. The only positive thing about this store is Mary, who has always been gracious&understanding. My wedding memories and photos of my ring are now ruined memories

Hours are incorrect. Went on a Friday at 4:45pm and posted hours are different-closes at 4pm…read moreeveryday they're open

Cute little store and very cool stuff. Lots of really cool clocks, older cameras, and more. The guy…read morewho was helping us was super nice. Go check it out for yourself.