Rich is very knowledgeable and professional last week I brought to him two Seiko watches and he…read morefixed them both. I highly recommend Serpentini jewelry. I'm 100 percent satisfied with his professional service, and the repair prices are very responsible.

Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Called ahead for a battery replacement, they charge less than $15. Came in and they helped me…read moreimmediately. Great service and decent prices for batteries and genuine leather watch bands. Talked to the owner for a while, who's a retired local police officer and his brother helps run the place. Helpful, local, and offers services that other don't (reconstructions, platinum, and others). 5 years in a row best Jewelers of the Hudson Valley and it shows in their selection and customer service. Definitely recommended!

One of the best around as far as selection and quality. Knowledgeable staff and very helpful.read more

Amazing jeweler with on site resizing and goldsmithing! I…read morehad to resize my ring and the price was super reasonable! Recommended!

I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

I brought an earring I found while working ,in here. I wanted to see what it was worth ,but got…read moreall I got was a woman that came out of the back and wouldn't even bother getting off the telephone while dealing with me. She treated me like I didn't even matter. I brought in an earring I ended up getting appraised for over 200$ . She offered me 13$. I wasn't even fully interested in selling it, which is why I brought it to a "jewelry store" instead of a buy gold place. She weighed it behind a table where I couldn't see. The market value on 14k white gold is 54$ today the earring weighed almost three grams. There are diamonds in it that she told me weren't worthless that the next place told me quite the opposite. Do not trust that woman she is a thief

i have been going to Ruth for years, since she was at the flea market. I was really upset when I…read morelearned they closed the building. However was super happy I found out she has opened a store across the street from where the old flea market was in the same plaza as shoprite in the corner. Now in reguards to the review down below saying she sold you something fake? I seriously highly doubt that as she takes her time with each & every customer & explains anything anyone ask. if you got something "fake" which I'm assuming it was gold plated. it must've been in your price range & i'm sure she was probably clear it was sterling silver with a gold overlay.... which by the way would not be fake it just would not be solid gold. Anyways I wouldn't go to any other jeweler her prices are great, the selection available is amazing & if she doesn't have it she can get it or make it. over all 10/10 recommend. so if your looking for a family owned authentic jewelry store her store is it!

I've visited this antique store several times and have purchased a few items over the years. Every…read morevisit has been a great experience. The store always has an interesting selection of unique antiques and vintage treasures, and there's something new to discover each time. It's one of those places where you can easily spend time browsing and always find something special. Highly recommend stopping in if you enjoy antiques and one-of-a-kind finds!

Not sure if this place is even still operating. Went on a Friday at 4:45pm and all 2 windows and…read moredoor were closed with blinds. No posted hours. Looked abandoned and sad.

While shopping for an anniversary gift for my wife, I visited several other jewelers in the…read moreGalleria Mall. Maybe I was not dressed like someone who was shopping for diamonds. I was ignored by the sales representatives who hustled to assist other patrons despite my obvious interest in the diamond display. Upon entering Littmans, I was immediately greeted by Rachel. Due to her remarkable customer service skills, I walked out of the store a satisfied customer (and I spent $500 over my initial budget). I also noticed that the quality of their workmanship appeared much better that the other stores.

We had been customers of Hannoush Jewelers since they opened at the Galleria and purchase items…read morefrom them 2 to 3 times per year. In August 2014, we ordered a new setting for my 20-year old engagement ring due to the wear and tear on the original ring. I received the ring in September. In April 2015, I happened to look down on finger and saw that the entire middle setting and stone was gone, leaving only the post that the setting should have been soldered to with no residual solder evident. We brought the ring back to the Middletown store where the salesman examined the ring and told us that the loss of the setting was a manufacturing flaw and they would take care of replacing the setting and stone. At the end of May, we received a call from the store manager that the Hannoush brothers had determined that the loss of setting was due to me "hitting it on something" and not their fault. I believe that if I had hit my hand on something hard enough to tear off a properly soldered gold setting from the prong, that I would have felt it and would have most likely have damaged the other two stones/setting. I understand that shoddy workmanship can occasionally slip through the cracks. The Hannoush brothers refusal to admit that they made a mistake and make it right is unforgivable. There is no way we will ever step foot in that store again.

They advertised a pendant online as being available. I ordered it for a Christmas gift and was…read morecharged on my account. Several days later they tell me that it is not available and I am still waiting for my money to be refunded.

I went in to buy a new ring for my wife and the blonde tall worker was so rude and honestly made it…read moreobvious she didn't wanna help me I've been to many kay jewelry's and I've never been so turned away for asking a few questions...

NEW BOOMING BUSINESS JUST OPENED IN MIDDLETOWN!…read more Come check out the HYPE! There's a wide selection of bags and jewelry on the first floor, but what I like best is the second floor which is filled with a diverse variety of snacks and gourmet foods!

A surprise to me! I am glad Middletown is reborn and many…read morenew stores are opening. This one is definitely one of the best.

These people there are very nice & helpful as well. I would…read morerecommend them! I bought my ear rings at a different place & Zales nice enough to fix them! So if you would like to get a nice ring go to Zales

Got a call today to pick up my wedding bands, I arrive at 750pm. Before heading to store I Looked…read moreonline for closing time and it said 8pm. This is the 2nd time I came to this store where this store has closed before its closing time. I work until 7 and rushed to pick up my bands as it was sent out for polish and cleaning for over 2 weeks. This is unacceptable. I worked In retail for over 20 yr as a store manager, and know for a fact that a store cannot close prior to its closing time no matter how slow business is for that day. Now I have to wait until my day off to pick up by wedding band.