We tried this place because the reviews were so positive. Here was our experience: We walked in and realized it was an "order at the counter" restaurant. The order taker had a bit of a nervous, flighty, "there's too much on my plate" vibe and gave off the impression that he was recently hired and today was his first day flying solo. However, after some observation, it also seemed he might have actually been a manager or something...Anyways-
We ordered, but didn't get a number to set at our table, which I thought a bit odd because it was fairly busy, but chalked it up to them having some other system of keeping everything straight.
After sitting at our table for a little while, my husband takes our son to the bathroom, leaving me at the table by myself. During that time, I see a food runner carrying a plate of pancakes around and asking a couple different tables if they ordered them along with eggs benedict, but he did not approach our table. I'm assuming it was because I was sitting alone.
Then food runner disappears for a couple of minutes. During that time, son and husband have returned. If I was a little dubious before, I'm now uncomfortable with their ordering process and not so confident in their ability to get us our order correctly.
Next, I see food runner asking cashier about where to go with something. He points him in our direction. My eggs Benedict arrive. Food drop is incredibly quick. Then my son's pancake and my husband's breakfast comes, but without the side of pancakes that came with his meal. Again, quick drop, without being asked if we needed anything else. I go find my own ketchup. My son does not have any butter for his pancakes. After a few minutes, we catch the food droppers attention as he is delivering pancakes to another table that we still need pancakes to complete husband's meal. They are brought out immediately (I hope they weren't the same ones I had seen circulating around initially while husband and son were in bathroom). Those had enough butter for son's pancakes too, so we were good to go.
The food itself was decent. My husband thought the pancakes were really good. My hollandaise was broken, but still tasted good. Obviously, I think the service needs work. I don't like having to be to feel like I have to be proactive to make sure we get our order and get it right. Had the food runner not been a 19 year old who couldn't be mustered up enough to care, the lack of organized service might be stressful for the servers as well.
We're not in a hurry to be repeat customers, but despite the chaotic food delivery, we may be open to giving them another shot and trying some of their more sweet breakfast items, going earlier when it's less busy, and making sure we get a number to set at our table (they do have them, but use inconsistently I guess- we did see people with numbers who arrived after us).
Because there seems to be such positive reviews about the service, I'm guessing our experience was an outlier? Maybe others consider it part of the experience? read more