Let me begin by noting that I already feel like I am being promiscuous with my 3-star rating because although the food is undeniably good, the cavalier attitude of "AshSlay" owner of Cocoslay minks, co-owner of Driipjuice, and most notably the bartender, left a much nastier taste in my mouth that I have yet to get out. We will get back to that one later on this review but she has a re-occurring role ;-). We chose to come to Ben's crab because we had dined there before and enjoyed the food and enjoyed the ambience (They play music at night at varying levels of volume so feel free to roll the dice). Upon entering this particular night, we instantly were greeted and seated at a round table that was great for our party's size (5 people). This all would have been great save for the music that was blaring so loud we had to yell at each other actually to hear each other. Let me take a minute to note that I work in entertainment, so I am no stranger to music being played in many different types of venues. Still, my problem is when I cant actually talk to my friends casually without shouting. I tried to get one of the four waiters working the area around my table and got the "Give me the 1-minute finger" thrown up and didn't make a big deal because I know that waiting on people is not easy. Adding Covid compliance and the loud music can't be any easier, but I digress. A waitress finally came over, and I politely asked if a)The music can be turned down or b) Can we be moved to an area that is not near the speakers. She told me she would have the music turned down. Less than a minute later, the music was turned down to a much more manageable level, and with a sigh of relief, my party was able to have our first normal volume conversation. Less than a minute later, the music was turned back up even louder, and I immediately noticed the bartender "Ashslay" glaring at us while she worked the bar. I quickly put 2 and 2 together and realized "Ashslay" controls the volume and does not care for my request. My friend decided she would intervene and talk to her directly to see what can be done so we can carry on.
My friend did not have to give me a play-by-play about what was said because from "Ashlay's" body language and her chicken neck emphasis, I knew the conversation did not go well. My friend came back and told us that "Ashlay" said that she would turn it down a little "But just so you know, this is how it's done on nights like tonight," my friend asked for a manager, and "Ashlay" responded, "I don't know where they might be, but I'll see if I can find them" Of course, we know "Ashslay" was not going to get us a manager.
I immediately knew I needed to talk to a manager and sought out the manager myself. I told him what happened, and he gave us a table downstairs in another section to accommodate us. Thankfully the music was much more tolerable down there. However, "Ashlay's" cavalier attitude towards us and death stares was still fresh on my mind. We were in a section that was not generally opened at that time because as we dined for the rest of the evening, the waiter stood a table away the entire time, waiting for us to finish.
Let me emphasize, the food was delicious, and the manager did accommodate our request to move. I'm sure our complaints may be why my BF, the birthday boy, didn't get a little birthday shout-out as everyone else did. However, I can't shake the fact that the only way "Ashlay" would feel so empowered to talk out of the side of her neck to us like that is if management empowered her to do so. And maybe I need to find another place to eat or spend our money elsewhere.
It wasn't the loud music that bothered me so much; it was the reaction to the request that I can't shake. So I will conclude by saying that Ben's crab has excellent garlic noodles, their old bay seasoning and king crab are so satisfying. The drinks were okay but inconsistent. It was ranging from heavy-handed to barely any alcohol. And that is okay because it will be the LAST time they get my money as long as she is there.
Many people will pass this off as a small thing that I should let go of. However, we should not spend our money at places where people don't respect us, and I stand by that. I would say fight me, but I suspect that "Ashlay" would be up to it, and at the end of the day, she ain't worth my money, and neither is the obscenely loud atmosphere of Bens Crab. read more