The ladies working here seemed very knowledgeable and very friendly. They were eager to help and I…read moredidn't feel pressured at all o make an appointment or to buy anything. They understood the situation I presented to them and were overall pretty delightful.

Very professional and knowledgable staff and doctor. I felt taken care of here and on my first…read morevisit they were thorough and answered all my questions. I felt confident that I was getting the very best care.

I had cataract surgery and stints put in my eyes. First visit was fantastic no problems! However on…read morethe second visit I laid there while waiting for numbing drops to kick in, the anesthesiologist VICTOR was too busy visiting and flirting with the staff that he must have completely forgot to check my medical chart for allergies. When Dr. Murphy, always very professional, came into do the surgery he asked me to put my knee down and lay still. I mentioned I had sciatica and VICTOR the anesthesiologist said and I quote " I have something to fix that." Next thing I know I have a terrible burning in my hand and I said "What did you just give me?" He said "Fentanyl" I said "OMG" I'm allergic to pain meds. The nurse there also said to him " Shes allergic to pain meds and has terrible reactions to them" Nurse asked about benadryl Dr. Murphy said "I don't want her to fall asleep." So I'm trying to lay still while having terrible itching all over my body during this delicate surgery and being told constantly to lay still. Not one word was said to me afterwards, like I'm so sorry this happened to you. Funny VICTOR never apologized either. But VICTOR should have gone over my chart and knew about my allergies before surgery! He was very incompetent that day! He never asked me if I needed anything for pain, which I did not! And charged me $840 for his screw up! Don't get me wrong, Murphy Watson Burr Eye Center is the best around! Dr. Murphy did an awesome job! When I went back later for exam with Dr. Watson to make sure everything looked ok after surgery, I told him the whole story but I dont believe anything was ever done or said to VICTOR THE ANESTHESIOLOGIST! So make your appointments, it a great place, however ask who the anesthesiologist is and if they've read your chart throughly! Then the cherry on top was a bill for $450 which medicare would have paid for if they had billed correctly. They can take that out of VICTOR THE ANESTHESIOLOGIST pay check! If this happened to you what would you do? I keep calling but I'm just getting the run around!

We went here for the first time and we had eye insurance but they did not use it because they could…read morebill and make more money from our health insurance. We have never had an eye provider do this. They said they were not willing to go back and bill our eye insurance so they found a way to make even more money by using medical insurance when people have eye insurance

In a nutshell-- excellent, thorough, caring service. Dr. Kim is an outstanding practitioner…read more The full story: I used to wear contacts with no problems. Then, about 6 years ago, they became intolerable-- always dry, foggy, sticky. I've been trying out contacts at every eye exam since, hoping technology will have changed and they will miraculously work for me again. Every time I've been to another optometrist, when I report the same problems, they tell me I had better just stick with glasses. Not Dr. Kim. After a very thorough exam, she actually listened to my problems, gave me a trial pair, did a really thorough job of checking fit/comfort, and sent me on my way to see how I did. And had me schedule a follow-up appointment to debrief! I have never had an optometrist do this. When those contacts had the same problems I always seem to have, she gave me another kind to try, and had me schedule another follow-up to see how they work! And these are working really well. Kudos to Dr. Kim and her staff. I'll be recommending you to all of Leavenworth!

I called this morning for a two day out appointment fortunate enough they had a spot open. The…read moreoffice lady was very fast, professional about making sure she gave me as much details about the exam and getting my wife scheduled fast. Great job guys!

There are few places that take my obscure vision plan, and this was the most convenient of them…read more I've since come to be super happy about that, as Epic in Smithville is top-notch. I made an appointment online and the various "first-time" patient forms were emailed to me. I completed and brought them to my appointment. There was no wait on the day of my appointment, I got there early and used that time to peruse the impressive selection of frames. I needed regular glasses and prescription sunglasses. This is the first place I've ever seen regular frames made for narrow heads--and they had 10-15 narrow options! I usually have to get frames marketed at kids, which means the length of the ear piece is too short and the ends poke into my ears. Problem solved!! Their overall selection is excellent, with lots of styles and colors. There was also an ample supply of sunglasses, prescription and otherwise. My exam was efficient and the doctor was friendly and willingly answered questions (as they should be, but they're not like this at some places!). At Epic, they have the machine that's used instead of pupil dilation. There's a fee, but it's worth it. The front desk staff, whose names I don't recall, painstakingly and patiently reviewed my obscure plan benefits to make sure they'd be able to get to the correct price. They helped me understand it, though I still loath the thing, as being old makes the plan seem almost worthless wherever I go. I picked up the sunglasses today, and Alicia was incredibly helpful. They aren't made for my narrow noggin, so she took extra time to heat and reshape the frame so they'd stay in my head better and I'd be more comfortable. She also checked on my regular prescription pair and let me know that the delay was due to the manufacturer being out of the lens material. And, Alicia took time to clean and heat/reshape my current prescription glasses, which are a wreck after 18 months of use/abuse. They stay up now and she got some of the paint and misc crap off them. She didn't have to do that, so that just tells you about the quality of the staff at Epic. They are genuinely good people who are interested in making sure you can see better and have a great experience. I know this is a long review, but I wanted to be sure I gave the Epic team the credit they deserve for being so helpful, friendly and professional. If this Smithville location is even a little convenient, do yourself a favor and bring your optical needs here.

Dr. Roland Sabates, MD is always so pleasant and takes care of his patients. I see him once a year…read moreand he makes sure to do a thorough evaluation and check-up. I would HIGHLY recommend anyone to visit this location. Any doctor will take great care of you!

Went in June since my Dr wasn't available, felt rushed and she didnt even take time to ask me…read moreanything. Kept pushing for specialized testing. Then made my prescription wrong , had to go back and have it redone and it still is wrong. Not gonna waste my time going there again. They didnt even realize I had progressive lenses or listen when I explained i has stretched retinas. Kept insisting I needed cataract surgery, which I do not.

Dr. Ashley has been taking care of my kids since 2020 and she is so amazing. She is so great with…read moremy kids and I highly recommend this place!

I'm a huge fan of Laferla Family Eyecare. I know its a weird thing to say about an eye doctor, but…read moreits true. I first started going to this office about 5 years ago. Unfortunately I moved away shortly after starting here and never found an eye doctor I really liked in my new city. I actually considered just staying with Laferla and coming back for my appointments. Well I am back in Kansas City now so I have started going here again. Once again they have wonderful service, a friendly staff, and very knowledgeable doctors. They also have a great selection of glasses. I would definitely recommend Laferla!

Wonderful Staff and Doctor. Everyone in the office is friendly and makes you feel like you have…read moreknown them forever. The Dr gives a thorough exam and explains things very clearly. I recommend this office for your next eye apt!