Mistakenly (?) charged me a $50 copay for a fully insurance-covered eye exam. Agreed to refund, but…read morehave not done so, now more than two weeks. Very unprofessional. (I'll edit this if I get my refund!) EDIT: I finally received my refund, a month later. I should say that the optometrist was great; it's the "office experience" that is really wanting. (Changing my rating to two stars.)

By far the most incompetent staff that I have ever encountered at any business in my entire life…read more DO. NOT. GO HERE! First off, I very rarely take the time write bad reviews. I am not some "Karen" who goes around searching for things to get offended at. I have simply had so many consistently terrible experiences as a visitor here that I want to warn you so I can spare you the agony of dealing with these people. Without fail, every time I've come here, the staff has made some sort of MAJOR mistake that has inconvenienced me, wasted my time, caused me frustration, etc. Here is just a sampling of some choice highlights: 1) They ordered me the completely wrong contact lens prescription. (Then when I call to tell them about this major mistake, instead of profusely apologizing for the embarrassing mistake like you might expect, the lady on the phone instead rudely argues with me, and tells me that I'm wrong, that I don't know what I'm talking about, and that that is indeed the correct prescription. So I was only even able to finally get around to getting the correct prescription ordered after I had to keep arguing with her about the matter until she finally put someone on the phone who cared enough to look into it more carefully. Not exactly the ideal customer service experience.) 2) They gave me the wrong "lookup code" (or whatever it's called) for a pair of glasses I liked, so I could reference it later and buy them. Instead when I looked it up online, the code they gave me was for a totally different pair of glasses. 3) After my last visit, I decided to switch to a different contact brand after discussing some eye issues I was having with the doctor. The staff at the front, when they were going to order my year's supply of contacts, was about to order the wrong brand that the doctor and I had just agreed to switch away from -- and it was only because I double-checked what brand they were ordering that I caught the mistake and didn't get stuck with a year's supply of the wrong contacts that I didn't want. 4) The previous time I had ordered contacts through them.... the contacts just never even arrived. Not sure if they got lost in transit, if they never got ordered to begin with, no clue -- but I had to get them re-ordered after several weeks of waiting. 5) After they screwed up, ordered the wrong contact prescription, then re-ordered the correct one, I called to confirm if they were there or not, they put me on hold, said they'd check, then returned and said "Nope they're not in yet." Which was strange because I was set up to get shipping tracking notifications for those contacts, and I had an email right in front of me which said they had arrived 4 days ago. I let her know about this, she checked again, and the contact lenses somehow magically appeared in front of her after she had just told me they weren't there. 6) As a bonus, one of their employees who works in the key customer-facing position (ie the lady at the desk, answering the phones, etc) is consistently very rude as well. She'll be rude on the phone, she'll be rude in person, she'll give pushback, she'll have an attitude and clearly seem annoyed with her tone and her body language when you're just asking basic questions -- it makes you want to just *run away from this place* to avoid having to deal with her. She was even loudly badmouthing some of the other customers to her coworkers while I was browsing glasses like 8 feet away and could clearly hear what she was saying -- LOL. Every single visit, without fail, the staff here will screw something up, and they'll leave you feeling frustrated. That has been my experience every single time I have come here -- and I could not more strongly recommend that you avoid this place.

Dr Anderson is very concientious and competent, as are his staff. He is very thorough in his…read moreexaminations and consultations and explains everything carefully, making the complex understandable.

Experience, professional, excellent service, and caring. Dr. Anderson takes his time and takes…read morecare of patients with thoughtful and consideration And is methodical and is never rushed.

Dr. Flory really cares. He takes time to get to know his patients and discuss any concerns. Anyone…read morewho knows me knows that I have a ton of eye issues, and Dr. Flory is always will to discuss my issues. Unlike other optometrist in town, he schedules a ton of time to ensure all eye health is addressed, so you do not feel at all rushed when working with him. His office staff is great. I have not purchased glasses or contacts from him yet, but he has a nice selection of reasonably priced frames and accepts insurance, so unless there is some miracle and I don't have to wear glasses, then I will be patronizing his glasses store soon.

Best in the Business! Dr. Flory will give you the most…read morethorough exam you have ever had. He treats each patient as if they were a member of his family. Cari is amazing at running the office and keeping your appointment on time!

Great guy! I've had problems with the way my contacts fit and feel, (they dry out, get blurry, pop…read moreout) and he worked with me to find a good pair. I went through 6 different contacts before I found one that stayed in and worked well. I didn't get charged except for the initial contact lens prescription, even though I came in for several follow-up visits and used up a lot of his sample contacts. I'm also prone to eye infections for some reason, and Dr. Wilmes got me in and fixed up with no problems.

Since the loss of Dr. Harvat, my experience has not been quite so great. The last time I got…read moreglasses there, they were fine, the exam was fine, the staff were all good to me, however, I was charged for the appointment and paid them, but my insurance covered it too. I haven't gotten anything from them and when I called for a refund, I was referred to someone who "handles these things". They told me I could get a refund, but it would take 9 to 14 weeks. Yes weeks. I'm still waiting. That was in February, 2026.

Been a customer for over 10 years. Just drove 30 minutes to appointment and hit traffic on Iowa…read moreStreet Construction, walked in 10 minutes late to be denied my appointment. Save your time and go elsewhere!

The Spectacle is a good citizen for sure. I've been enjoying the services here for almost 10 yrs My…read moreeyeglasses have been perfectly comfortable. Great staff too!

Could not recommend them more!…read more Staff is EXTREMELY nice. Appointments were easy to make and the environment was very comfortable.

Staff, clinic, and treatment are very well put together! However, if you are a new patient, instead…read moreof asking if you'd like to do a retinal imaging scan (which isn't typically covered by insurance), they just go ahead and do it (I've never seen their technology before). Also, unless your wallet allows otherwise, your only 'budget friendly frames' are Tom Ford or Oakley. You may walk out with samples and a coupon, you may also be offered $250 rebate via virtual visa if you order a 12 month supply of disposable contacts, only a total of $700+ out of pocket (if insurance shells out $150) and have 'single vision' no biggie. My bill was $136.20 and I didn't even purchase frames nor contacts, not even offered/given a copy of my updated prescription. I sent an email requesting an itemized receipt as well as the prescription to the address that sent a screenshot of my 6 month supply quote, we'll see if I get a reply. I wish they had a patient portal because the website is too finicky to submit a 'Contact Us' form.

Good exam but outrageous prices for glasses. I took my prescription to Target and got great glasses…read morefor a fraction of the cost.