These folks are extremely knowledgeable and helpful when it comes to matching existing paint. Kay…read morespent almost an hour in total matching a color for me and got it PERFECT. Many thanks.

Don't come here if you want no service, the guy sitting behind the front desk with light hair…read morecouldn't be bothered when I walked in and asked for shoe covers, the younger guy was more helpful and even tried to find out which store had some but the other guy said " I don't know, we have limited supplies" Good luck franchise owner.

Great place to get all your painting necessities. They have a database that tracks your purchases…read moreso that you don't have to worry about forgetting what color you picked years ago for your dining room. When you need some touch up paint just go in and give them your info and you have the exact color you picked.

I had Sergio and his crew replaced my front porch and stairs, and he got it completed in the time…read morethat it was scheduled, and the craftsmanship was top-notch! Highly recommended.

From the owner: At Carpentry / Painting LLC, we proudly serve homeowners throughout Henrico County, Richmond, Glen…read moreAllen, and Short Pump. With over 16 years of hands-on experience, we specialize in small to mid-size home repairs done right — including siding repair, trim replacement, window and door repairs, drywall repair, and interior/exterior painting. We focus on proper preparation, clean finishes, and long-term durability — not shortcuts. Our goal is simple: deliver reliable, high-quality work homeowners can trust. “Quality Over Quantity”

Excellent selection, incredibly nice owner!! this is a hidden gem for gorgeous pieces!read more

I typically don't write reviews, however I feel a need to share the many extraordinary experiences…read moreI've had shopping at this cool store. While Brett, the owner, has beautiful things to sell, so do many other stores. What has made me a loyal customer, and what sets this shop apart from others, is the integrity with which Brett does business. Whether it's a repair of a piece of high-value jewelry, or a purchase, I can trust Brett's expertise, professionalism & fair pricing. Brett's customer service is amazing - he even delivered a necklace my daughter bought from him to a restaurant, where we were having a family dinner celebration, so that my daughter, who was returning to her home in Dallas the next morning, could take it with her. He was modifying its length for her and it wasn't quite ready by closing time. Who does that? Brett! I've been delighted to recommend Needful Things and More to my friends!

This place is fine if you don't have to do anything but buy something and ring yourself out or need…read moresomething minor from someone, but if you need anything significant that takes any sort of effort, you might as well just leave and go somewhere else. My gut reaction is that their store leadership is terrible, but the rest of the Home Depots in the Richmond area are just as bad (and some are worse). I've come in here looking for one of the last remaining items in the store several times only to walk out empty-handed because they can't find their own products. Once they get below 5 of anything remaining in the store, they won't have a clue where to find any of them, so you might as well just go to Lowe's or to Ace Hardware. When this happened again recently, I went to Ace Hardware and found what I was looking for with no issues (ironically only two of what I was looking for in that store, and it wasn't a problem at all). And let me tell you, expecting them to deliver large orders is about as hopeless as it gets because they will mess it up, lose it, or damage whatever it is. I've had no less than four deliveries over the past 5 years that have arrived late, not arrived and had to reorder, and/or has arrived damaged. It's clear that their delivery guys just don't care enough to do their job properly. I would say they don't get paid enough to care, but for the results they are providing, they're getting paid way too too much. One moderately large order last year was delivered to a random home 10 miles away for some reason, and that homeowner was angry because they just dropped it and blocked off the driveway (that's what I call two birds with one stone). When I finally got my order, half of the lumber was damaged, and I received NONE of my 10-sheet plywood purchase. They pinned it on the Intown store (probably likely, but it was still purchased through this store), and they transferred me to them. They found my plywood, but it was only half of the order and couldn't find the rest. One of the sheets I did get was damaged, so here we go again. At some point while trying to clear up the issue, the store rep told that the issue was my mistake because I didn't actually order all of the items correctly (despite doing it in the store, and despite me looking at a printed copy of my invoice with the correct items... that apparently she couldn't find). She told me I had to place another order that wouldn't arrive for another two weeks. I placed the order and reminded her that I wasn't happy to AGAIN have to deal with another of their mistakes. In doing so I said "It's complete bulls - - t that y'all can't get your stuff together and I always have to jump through hoops to make it right." She cancelled my order and said she didn't have to fill my order because I used vulgarities, and she hung up on me. I've had whole-order deliveries cancelled without notifying me too. They'll just cancel an order, make no effort to call, and then they say they called and left a voicemail (despite that being 100% "fabricated truth"). I ordered a dog kennel a few years back, and it never made it to me. Over a month after ordering the item, I had to disprove blatant lies the store told an online rep, and once he realized I was telling the truth, he gave me a full refund. A month after that, a 300 lb box 6ft by 3ft was blocking my driveway. Inside the mangled box was the destroyed dog kennel that "never existed." Today they delivered a make-up order of one of their mysteriously-cancelled deliveries (the small items were all delivered last week, but the large items, the six 10-ft-long items I paid $80 to have delivered, they were cancelled, and I had to place another order for those), and the guy today never made any attempt to come down my driveway to deliver the items (10-ft metal drip edge/flashing). He simply propped the item up on my address sign beside the road and left. I have a 500 ft driveway that is plenty wide enough for large trucks (we have them here all the time), and we have a very large turn-around area for trucks by our house, but sometimes the driver will walk down the driveway to check it out. Not this guy today! It was drizzling, so I watched him pull the flashing out of the truck (and bend it all to hell because he didn't know how to lift it), and just leave it beside the road. This store is terrible, and the Intown store is terrible. Maybe the rest in this area are fine, but if you need them to anything more than just exist, go somewhere else.

I was about to purchase 3 gal of decking material. I asked the paint associate to put them in the…read moreshaker for me while I picked out a brush. I picked out my brush in 2 min. The brush section is 10 ft away from the shaker. I watched him move the cans across the counter and he said they were ready. I said it's only been 2 min and he couldn't have shaken them. He said it only take 30 seconds to shake. Lie. I watched him but figured I'd just get a managers opinion. He followed me to customer service and stared at me in an intimidation move. So I left. Figured I'd just leave a review. This associate was 50-60 with long grey hair and a baseball cap. Avoid.

While I was in the area today, I stopped into this paint store hoping to get ideas for my kitchen,…read morewhich I am thinking about re-doing. The store is on a weird tiny side street at Parham and Broad, tucked into an overlooked shopping center... at first I thought it could be a hardware store... but then I saw it was all focused on painting. The layout of the store seems very much like it's focused on contractors, though I was helped by the manager Glen Balke and he said he has lots of retail customers too. The store itself has a small front area for shopping, and then the rest looks like its storage... As the name implies, the only paint they sell is Porter. So in terms of selection, it's not the same as going to Lowes and browsing a bunch of collections. Porter does have a nice display of color choices, and the manager proactively gave me a whole book of samples to take home- which is pretty much a guaranteed way to ensure I end up going back to buy, since I'll be using those paint samples to match up fabrics I'm buying etc. Aside from color choices, they also have tons of painting supplies like brushes and ladders, etc. so handymen and contractors do probably go here to stock up... While I didnt ask for too many details about the different paint types (seems premature since I am not even sure I want to redo the kitchen just yet, and I still have to paint my bedroom) it looked like you would need a sales associate to walk you through the store and explain everything to you- they have a lot of choices and sell a lot of different types of paint that I have no idea what the difference is to regular paint- it's not really that user friendly to shop on your own. But, a sign over the counter listed the promises the store makes to its customers and #1 was that you will be greeted promptly and have a great service experience, which I did. I usually don't like to have help when I shop, but I would definitely come back and let them guide me through buying paint and supplies...

The store itself is decently clean and friendly, nothing that stands out there. What got me was the…read morewebsite. I don't know if there's been an update to the floor layout or what but I didn't love going online to see what I needed was in stock, only to go where the site said, and find unrelated merchandise. Zip ties were online listed in aisle 12, when they were in aisle 2. They were listed in bay 4, when the store hadn't had bay layout in so long I can't remember. I found the zip ties eventually, no one helped me, I didn't ask. Overall, not great, but I got what I needed

Absolutely disgusting store employees and absolutely terrible customer service. Simply looking to…read morecheckout was met with an attitude I can only describe as the worst experience I've had in a retail store to date. I am a Lowe's credit card holder and am absolutely ashamed and disgusted to have supported such a business in anyway. -0/10 genuinely horrible store genuinely horrible staff avoid at all costs