Avoid this business at all costs! They use deceptive hidden fees and bait-and-switch pricing. Avoid…read morethis business at all costs! They use deceptive hidden fees and bait-and-switch pricing. On July 9 2026, I had a terrible experience with Alvin's Plumbing and Heating LLC. Before scheduling, I called to ask about their diagnostic fees to estimate a under-sink filter leak repair. A representative told me it would cost $60 to send a technician, who would then give me a price estimate. However, when the technicians arrived, they never mentioned a hidden baseline fee of $195 just to touch the plumbing. One technician immediately began working without providing an upfront estimate. He cut one inch of a small 1/4" plastic pipe, which fixed the leak. When I asked for the total, he revealed the $195 charge. I was outraged by this hidden fee. Since he was already there, I asked about replacing a bathroom faucet. I explicitly asked if the $195 would be separate or if it would roll into the cost of the new job. They told me, "No, the $195 is going to roll into the cost of the additional job." The office quoted a total price of $225. I agreed to this. After the work was done, they wanted charge my credit card $420 ($195 + $225), completely going back on their word. I requested the manager's number to dispute this overcharge, but the owner refused to honor the agreed upon price. Despite multiple phone calls, I have not received a refund. This company uses misleading sales tactics, hides fees until the work is done, and takes advantage of old citizens. I am submitting an official complaint with Better Business Bureau

I found them to be very trustworthy. Excellent service from my 1st call all the way to Rick coming…read moreand doing my repairs. Price was very reasonable. I hope I don't need a plumber anytime soon. But if I do they will be my 1st call.

I can't say enough good things about Billy and the work he and his team did fixing our dryer vent…read more Not only was he affordable and flexible with scheduling (even caring about my baby's nap time), but also he was incredibly kind throughout the whole process. What stood out to me was that he's a genuine guy who looks out for you like a friend; he explained what needed to be done, gave me options, and never once made it feel like a pushy or greedy transaction, something I've experienced with plenty of other businesses. He really puts people first, and that kind of honesty and care is rare these days. If you're looking for someone genuine who will do quality work while treating you with respect and fairness, I highly recommend New England Property Pros.

Bill has been servicing my mini-split heat pump system since it was installed, and I can't…read morerecommend him highly enough. He is incredibly responsive, personable, and friendly. His knowledge of the system and the time he takes to explain how everything works have always been helpful and informative. During this most recent visit, he completed the annual service and also reinstalled the line-set casings after we had removed them while residing our house. It was a tedious job, and I was so relieved to have it done professionally. To make things even better, Bill was willing to come out on a Saturday to fit me into his schedule and didn't charge me for the overtime. When one of the heat pumps unexpectedly stopped working, he spent hours troubleshooting the issue instead of rushing through the appointment. He even returned on Sunday morning to continue working until everything was resolved. Bill's dedication to his customers is exceptional. He genuinely cares about doing the job right, not just fixing the immediate problem but building lasting relationships through his professionalism, expertise, and outstanding customer service. He's someone you can trust, and I wouldn't hesitate to recommend him to anyone.

UPDATED REVIEW 2026: Between 2023 and 2026, Superior HVAC and Tank Removal performed service on our…read moreHVAC system (that they originally installed) at least 5 separate times. These visits were all related to the same issue - the system did not function properly to maintain the desired air temperature, particularly in the summer months. As the HVAC system installed was still malfunctioning, and we learned that the warranty was held by Bosch and did not require us to use our original installer, in May 2026 we decided to call another company we located due to their familiarity with Bosch systems to come look at the system. This new company was so appalled by the mess of the state of the wiring of the system and our prior experiences trying to have this issue resolved through Superior HVAC and Tank Removal that they did not bill us for their initial diagnostic visits. This new team immediately determined that the main power board on the inverter was fried and ordered a replacement part, which they recently installed. The system has been working perfectly ever since. What we're left wondering is why it took another company 45 minutes to immediately diagnose and correct (what seemed to them to be) a clear malfunctioning part in our Bosch inverter, when Superior HVAC and Tank Removal not only installed the system, but then also visited our property no fewer than 5 times (and we have been billed for 4/5 of those visits) and and failed to diagnose nor fix the correct issue? We do not wish to continue business with Superior HVAC and Tank Removal in the future given these experiences.

Excellent service. John took the time to explain what was happening with my furnace and patiently…read morelistened to my woes about needing a new one. He quickly returned my calls and was very easy to communicate with. Highly recommend.

I had a high pitched noise coming from my central air unit. I posted on Southington Talks on…read moreFacebook for HVAC recommendations and TruComfort was recommended by many! One person said they came within minutes on a hot summer day and got it working for them! I called Eric and he was at my house within 20 minutes. He was very kind, knowledgeable, and came super fast! He fixed the problem, washed it out, and changed my filter for me. The price was more than reasonable and we will recommend TruComfort to everyone! 10/10!

TruComfort Heating and Cooling has done excellent work at my home, and they have quickly become my…read morego-to HVAC provider. From start to finish, the crew was very professional -- courteous, knowledgeable, and focused on doing the job right the first time. What impressed me most was how clean they kept the entire area during and after the work; you'd never know they had been there except for the perfectly functioning system. Service was prompt and efficient, with no wasted time. I was so satisfied with the quality and the way they handled everything that I immediately signed a service contract with them. Their work gave me real confidence that my heating and cooling systems are in capable hands for the long term. If you live in Southington, Hartford, Cheshire, Bristol, or anywhere in Central CT and need reliable HVAC service, repairs, or maintenance, look no further. TruComfort is the real deal -- professional, clean, prompt, and trustworthy. Five stars all the way!

We needed a new indirect water heater and did some shopping around. Travis was the most responsive,…read morealong with being able to provide a quote with pictures and video taken on a cell phone (in addition to allowing for electronic payment as well). He and his partner did a great job, and he was excellent at communicating the whole way through. The final project had us with hotter water and better pressure, so he did a beyond perfect job. If you have a plumbing or heating job, he should be the first on the list of people to call.

Highly Recommend. Found a ton of water in basement actively leaking from Boiler. Called and Travis…read morepicked up right away, was there in like 30 minutes to diagnose the issue. Got the parts and made the repairs later that afternoon, with excellent communication the entire time he was away. Having the ability to pay the invoice electronically is a bonus too. Would definitely recommend Travis and TT/CA Plumbing and Heating if you find yourself in need.

I am so appreciative of JS Electrical. From requesting a quote to actual execution I am impressed…read moreand fully recommend. I had 5 ceiling fans and a dining room light fixture installed. The office team was flexible, the on-site team was prompt, efficient, clean, and meticulous. Actual work came in lower than quote. I absolutely recommend and will use again when I need an electrician!

We had the company generator tech (Aaron) do a yearly maintenance checkup today. He was very…read morethorough, polite, and informative about the service he was doing. He also has information on any servicing plans if you need them. He arrived within the time frame we were given. Very happy with the office manager also when we called to sign up for maintenance plans. She was polite and well-informed. We received any info requested promptly.

I had been searching for a good company to work on my boiler for quite some time, but I was having…read morea hard time finding someone I felt comfortable with. After reading through all the great reviews about this company, I decided to give them a try, and I'm very glad I did. I had three other companies come out and none of them were able to figure out the issue with my boiler. The supervisor, Kevin, was recommended to come out and take a look at it on the second visit, and he was able to identify the problem. He discovered that a valve was stuck between the domestic hot water and heating loop. Once the valve was replaced, I noticed a significant improvement in the heating loop temperature, going from around 111°F to well over 160°F, and my heating system started working properly again. This company has been amazing to deal with from start to finish. They are easy to communicate with, very thorough, and provide detailed explanations of what they did during each visit. I really appreciate how they take the time to explain the work and keep you informed throughout the process. If you have a combi boiler and are having trouble getting your heating system to work properly, I highly recommend asking for Kevin. He knows his stuff and will get your system sorted out!

I had COM come out and replace an inefficient HVAC system in May of 2024, great experience,…read moreprofessional and were eager to get the job done right. I had run into n unexpected issue, but Wilson and his team assessed the problem and took care of business. Would recommend for both installation and service. I should mention that the price was very reasonable.

Lawrence was a pleasure to do business with. He was easy to communicate with, on time, and knew how…read moreto handle the project from start to finish. Will hire again in the future.

We had Larry repair a gable vent leak that eventually ran down to pur living room ceiling. He was…read moreresponsive and very nice. Came over, gave us an estimate, and fixed out problem. He cleaned up the area in our attic really nice and even caught some other issues with our roof (thankfully!). Price for the repair was reasonable too. Will definitely use him again!!